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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/27/2022 I signed up for a 7day free trial of the new **** app. The next day On 8/28/2022 I decided I did not want the service and tried to cancel. There is NO mechanism to cancel the service provided. The app says the cancelation function is down due to maintenance however, it's been down since I started trying to cancel service. This is a deceptive practice as I don't want the service but there is no way to cancel under the 7 days I rightfully have to cancel. Please help, the *** has my credit card info and I don't want them to charge my card for the service however, they do Not provide a way to clearly cancel in the App, please help, thank you.

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad received a code for a free **** Season Ticket Holder Package and I was trying to set up an account for him with the code. After signing up and entering the code I was charged $999.99 for the service. I have tried opening multiple help tickets and calling the *** customer support with no response. At this point I am being charged a ***** under a thousand dollars for a service that was supposed to be free.

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancel my subscription. Website and App don't function properly. Won't allow cancelation. Does not provide sufficient contact info.

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got charged $79.99 for an **** Premium subscription I never signed up for. I had GamePass last year, which I had to immediately cancel because it was so glitchy I couldn't watch anything. Now I get charged out of the blue for this new product that I never signed up for. When I log into my account, I do not see any active subscriptions, so there's nothing to cancel to prevent this from happening again. I tried to submit a support ticket, but of course that system is glitching and won't let me submit it. So I filed a dispute with my bank, who in turn cancelled my card. Now the dispute got denied for whatever reason and I'm stuck paying for a service I never signed up for, which I do not have access to, and cannot cancel!

      Business Response

      Date: 08/29/2022

      The user's **** Premium subscription was cancelled and they have been refunded.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my *** plus account. They have instructions to a page to do so but it is never an option when you go to the page. Their robo chat function never gets you there either. No other way to vontact them

      Business Response

      Date: 08/29/2022

      The user ******************* has been refunded and their subscription has been cancelled.

      -*******************

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They make it impossible to cancel your NFL Sunday Ticket Subscription. I tired last year and they do not allow online or provide phone number. I am trying again this year before the deadline and they have no way available to do it and I cannot afford the service anymore so I am trying to cancel before my auto renewal starts.

      Business Response

      Date: 08/29/2022

      The user ********************************* like to cancel the NFL Sunday Ticket subscription, which is operated by DirecTV. The user should reach out to DTV at **************************************

    • Initial Complaint

      Date:08/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have incorrectly charged $127.99 (for *** Gamepass) and $86.39 (***+) due to the online service not honoring the redeem coupon code I received [ code - ********** ]. With this code, the services should have been $0. Additionally my access to the service ***+ does not work.I have attempted 3 separate attempts to reach out to them via their online support, and all 3 tickets are being closed without any confirmation of resolving these false charges.I just want my money back and services cancelled. These services need to be fined with how they trap customer is looping poor support that blocks people from getting any support.

      Business Response

      Date: 08/29/2022

      We have cancelled this user's ***+subscription and refunded them in full.  The user is asking to refund last year's Game Pass subscription for $127.99; however, we were not contacted by the customer last year with any concerns or problems and this user had access to that service for the entire 2021 *** Season.  As such, we are unable to refund for last year's Game Pass subscription.


      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Please my attached screenshots, this charge happened 2 weeks ago, NOT last year as they stated. See the top, its 2 weeks ago. The *** file shows that charge was August 16 2022. I just want my money back for this crappy service. You are required to pay in advance for this service.

      thanks,
      ******* 

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 09/14/2022

      We have refunded this subscriber for his **** and *** GamePass subscriptions.  The user will have to contact ****** to be refunded for the ****** charge.  In order to redeem the season ticket coupon, user should follow the following steps:


      Login to ***.com
      Open *******************************************
      Enter the *** Coupon code for ****
      * For Season Ticket Members they are not required to enter the credit card information so they dont get charged.

      Customer Answer

      Date: 09/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have received my refunds. Thank you.

       



      Sincerely,

      *************************



       


    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON August 21st I signed up for ***** it does NOT work. I have asked for a refund and I keep getting the runaround. I have been on the computer for over three hours and your social media gave me a fake email address. I tried to cancel it on my own and they said it will cancel next year and NO refund. I have asked for a refund four times. This **** is a joke. Each and every time you try and login it says subscribe and wants more money. IT is not worth the frustration. I simple want a refund for funds you took out, but NO services received.

      Business Response

      Date: 08/29/2022

      The user ********************** was refunded on 8/21/22.  It takes 3-7 business days for refund to be reflected.

      Customer Answer

      Date: 08/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/25/22 I canceled my auto renewal for NFL sunday ticket. They charged me on 8/21/22. When I contacted them they said they canceled me and I shouldnt have been charged and they would refund me. However they sent my account into overdraft but charging me. I spent an hour and a half on the phone with them trying to find the person to help me when I was told theyd call back and I was hung up on. They are difficult to get a hold of and difficult to work with and not willing to resolve them charging me overdraft fees.

      Business Response

      Date: 08/23/2022

      The user *************************** like to cancel the NFL Sunday Ticket subscription, the user should reach out to DirecTv ***************************************

      Customer Answer

      Date: 08/24/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I have stated that I was already to cancel NFL Sunday Ticket after them having told me the first time on 7/25/22 that it was canceled. It is them causing my bank to go in to overdraft with fees that I am bothered most by. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *******************




       

      Business Response

      Date: 08/29/2022

       This user would like to cancel their ********************** subscription.  Sunday Ticket is operated by DirecTV, and as such, the user should reach out to DirecTv at **************************************

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a game pass international subscription last year and did not realize that this would auto renew for this year. I received an email on August 2 that my subscription had been renewed and I was charged for the full amount. I have attempted to contact the *** support site on seven separate occasions about canceling my subscription but have yet to receive a reply that this has been completed. As a response to my seven separate emails to the *** game Pass site, I have only received a generic reply that says to please submit a request to the support center via this link* ***************************************************** One such responding email from the *** stated my request has been solved?, which is not true. However, in my many attempts, the company now no longer responds to my requests which are approaching almost 20 days now.

      Business Response

      Date: 08/30/2022


      This customer was refunded yesterday.

      Customer Answer

      Date: 09/11/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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