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Business Profile

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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled auto renew. Still charged 86$. Get this scam out of my life!!!

      Business Response

      Date: 08/23/2022

      The user  ***************** does not have an **** subscription that we are able to locate, and therefore we are unable to process a refund. Is it possible that this subscription was activated on a different email address?

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/21/2022, I received a notice from NFLSundayticket.tv that my account was auto-renewing for Sunday Ticket even thought this account was cancelled >1 year ago. In attempting to contact help from the provider, no response was provided via multiple help queries.

      Business Response

      Date: 08/29/2022

      The user ********************************************** like to cancel his NFL Sunday Ticket subscription.  Sunday Ticket is operated by DirecTV, and as such, the user should reach out to DirecTv **************************************

      Customer Answer

      Date: 08/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:08/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found a charge against my debit card for $5.38 and I never applied for or ordered any services from this company in my life. The business is *** ******** NYUS.

      Business Response

      Date: 08/23/2022

      The user ***************** had an **** monthly subscription and was charged $4.99 on 8/21 after the 7 day free trial was over. We have cancelled and refunded the transaction.

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my NFL Sunday Ticket account through DirecTV and they refuse to close my account because I cannot verify the expiration date on an OLD credit card that is no longer in my possession. They refuse to provide another way to verify my identity.

      Business Response

      Date: 08/23/2022

      The user ******************** would like to cancel the NFL Sunday Ticket subscription which is operated by DirecTV.  This user should reach out to DirecTv **************************************

    • Initial Complaint

      Date:08/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10, 2022, I purchased ******************** for $79.99 in hopes to access all of the exclusive content the service provided. After entering my card information and purchasing an annual subscription I received an email confirmation saying that my payment was accepted. Since making the purchase, the money has left my bank account and I have had access to none of the services I was promised. I have talked to customer support and gone through all the troubleshooting steps to resolve the issue with no luck. So I have asked for a refund, and they refuse to give one to me, and I still have no access to the ********************. I have provided screenshots confirming that I have paid along with screenshots showing them asking me to pay for another subscription.

      Business Response

      Date: 08/16/2022

      We have refunded this customer in full.

      Customer Answer

      Date: 08/16/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot cancel NFL Sunday ticket. Last year I spent literally hours on phone calls trying to cancel. This year, they notify me that my autorenewal is renewing, and if I want to cancel I can: "If you wish to cancel or change your NFL SUNDAY TICKET.TV package, please go to ********************** on or before Saturday, September 10, 2022 and visit the My Billing Information page on the site."However, when you go to that site there absolutely no "My billing information" option anywhere on that page. If I can't figure it out then I'm out another x hundred dollars. There's no way it should be this hard to cancel. I'd like to A. be able to cancel if I'd like to (for example this year I don't have time to watch) so maybe I'd like to sign up again in a year or two and B. make it so that anyone can cancel when they want to without endless hassles or failure.

      Business Response

      Date: 08/17/2022

      The user complaint is related to the DirecTv NFL Sunday Ticket product.  They should reach out to DTV customer support* ******************************************************************************************

      Customer Answer

      Date: 08/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been trying to reach out to them to get their help on another matter and the information they provided is incorrect and i am not able to send any correspondence to the company cause the e mail address is no good. please reach out the company and please ask them to get in contact with me so i can get this matter resolved

      Business Response

      Date: 08/09/2022

      The user is looking on ways to contact NFL.  Please see below

       ************************

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had turned off auto renew on my Gamepass subscription several months ago. On July 25th I received an email sayiing my subscription was going to change to ***** I logged in to my account and it showed auto renew was off. Then on August 3rd they charged me for ***** When I went to cancel it it wont refund me. I live outside the US now and cant access it at all. The **************** has not even replied to me. I have had issues in the past with their customer service replying to me a year later.

      Customer Answer

      Date: 08/06/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:08/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* Game Pass will encourage you to sign up for a subscription with a 14 day free trial. When you try to cancel within the time frame or after there is no way to do it. The customer service number listed is not a working number and you can email but no response. They charge your account and you can't find any way to cancel on or after the sign up period. There aren't any representatives available. It is a misrepresentation on their end and should refund the subscription fee without having to cancel your card because you can't get out of it any other way.Please do your due diligence and prevent people from getting robbed from this company.

      Business Response

      Date: 08/05/2022

      We do not have record of a user with the email ***********************************.  Is it possible that this user signed up for Game Pass with a different account?  We are happy to process a refund, but we will need more information from the customer.

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for the ********************** Plus and i am unable to watch anything. I tried to contact *** without luck, I sent 100s of email and theyre fooling me around. I dont get the *** Plus streaming services and also I cant get the International Pass. Please Help ASAP.

      Business Response

      Date: 08/17/2022

      This user is based in *********** and **** is not available in ** territories.  We can see that they purchased through **** and **** Premium through the Apple app store.  As a result, they will need to contact Apple app store for the refund. The *** can't process refunds purchased through the app stores. 

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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