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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I bought a nfl package and its nothing like that!! This is not right yo be doing this !! I want my money back and to cancel this!!

      Business Response

      Date: 10/21/2024

      Hi *****,

      Apologies you could not get your NFL+ content.

      We have refunded each of the monthly payments back to your account.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience, 

      NFL Support

    • Initial Complaint

      Date:10/17/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered NFL+ and the app was practical impossible to use. It took me around and around in circles. I missed two quarters of the football game I wanted to watch. I want a refund.

      Business Response

      Date: 10/17/2024

      Hi ****,

      Apologies you were unable to watch your game on NFL+.

      We have refunded your NFL+ subscription purchase.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Apologies again for the inconvenience,

      NFL Support

       

    • Initial Complaint

      Date:10/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When trying to cancel my NFL+ membership they had a button that says change my membership it referenced an upgrade to the yearly plan. After one accidental click I was auto enrolled into the yearly membership and billed $100. There was no confirmation or question that I was sure I wanted to enroll in the yearly plan. The NFL makes it impossible to contact them to get your refund. I thought in modern times, 1 click billing was frowned upon. Especially from a profitable large corporation like the NFL. To then do that and have no customer service to fix these problems make it worse. I want my refund and membership cancelled but I also want the NFL to change this shady and unfair billing system. They know what theyre doing it certainly wasnt a mistake to set up their billing like this. My email for NFL is *************************** for spam email purposes. Thanks for your help!

      Business Response

      Date: 10/16/2024

      Hi ******,

      Apologies for the inconvenience.

      When searching ************************************ in our system we see two subscription purchases, but we also see two refunds.

      It looks like the charges were reversed on October 13th.  Please let us know if you can search your account for those records.

      It may take 3 to 7 business days for a refund to appear as well.

      Let us know if you are not seeing a refund on your end.

      Apologies again for the trouble,

      NFL Support

      Customer Answer

      Date: 10/29/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Hello,
      Sorry for the delayed response. So I did receive the refund, but it came after I told them I complained to BBB. So thanks for your help.



      Sincerely,



      ****** *******
       





       


    • Initial Complaint

      Date:10/10/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/5/2024, my boyfriend attempted to cancel a subscription for $53.49 that I had realized my bank had been charged in September and he thought he had already canceled. He attempted to cancel and inadvertently hit a button on his phone and it charged my bank account another $106.99. He immediately canceled it and we began trying to make contact for a refund. After searching several days we have been unable to find a way to make contact with a human and have filled out 2 of their refund requests thus far. On 10/7, $47.59 was credited back to my account, but this does not make me whole.

      Business Response

      Date: 10/10/2024

      Hi ******

      Apologies you were charged again for NFL+.

      In searching your email address for the subscriptions, we didn't get any returns for **************************.

      Did you or your boyfriend use any other email addresses when signing up?  Any emails you might have used on NFL.com in the past?

      Let us know if you have any other possible email addresses for us to search, once we locate the subscriptions we can begin refunding them.

      Apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 10/25/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:


      Good afternoon, 
      Due to personal medical issues I have not been able to access my email. My complaint was not resolved for ********. ********************* is the email that was used for the NFL website I believe.



      Sincerely,



      ***** ********

       





       

      Business Response

      Date: 10/25/2024

      Hi ******

      Thanks for providing that other email address.  The subscription purchased on Oct 5th was located under this email address.

      We have refunded the $99.99 purchase back to the account associated with *********************.

      Please allow 3 to 7 business days before seeing that returned to that account.

      Apologies again for any inconvenience,

      NFL Support

      Customer Answer

      Date: 10/29/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ***** ********



       
       

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Will not help fix nfl account, nor reach out to help resolve the issue or issue a refund for the product im signed up for.

      Business Response

      Date: 10/02/2024

      Hi ****,

      Apologies you had issues accessing your NFL+ account.

      Looking into your account, everything appeared to look OK for you to access content, so we are not sure what the error was.

      We have refunded two of your monthly subscriptions purchases back to your account and cancelled future payments.

      Please allow 3 to 5 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *****



       

    • Initial Complaint

      Date:10/01/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/29/24 I purchased a yearly NFL plus premium subscription for $107.24 I would like a full refund and cancellation. The website was very misleading, based on the description of NFL plus premium I thought you would be able to watch all NFL games on the app with the subscription. I was not aware that only a few games were available on the app. Its also very difficult to even connect it to the TV. I have not used the app or anything with NFL plus. I have been trying to contact someone in customer service immediately since I purchased it yesterday 9/29/24. I cannot get ahold of anyone in customer service, therefore *** had to resort to trying to get ahold of someone through the BBB. All of the customer service has been automated and robots! Even the chat will not connect you to a live person. Very disappointed in the lack of customer service with this company as well. Please let me know when to expect refund. Thank you

      Business Response

      Date: 10/02/2024

      Hi *****,

      Apologies you were unable to watch your game.

      We have refunded your subscription purchase back to you.

      Please allow 3 to 5 business days before seeing that reflected in your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 10/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****



       

    • Initial Complaint

      Date:09/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered NFL+ Premium Annual package to watch the ********* NFL season. After the first week, the app quit working. It keeps trying to get the User to sign-up, restricting access. I filed a request for tech support, and followed NFL's troubleshooting advise. I let them know that nothing was working. I filed a second second request for support, after being 'ghosted' on the first request. After two weeks of going back and forth with customer support, and trying a multitude of NFL suggested troubleshooting techniques, I am now completely locked out of my account ********************* support states that the account has been reset and should work fine). I feel like I am just getting the 'run around' from the NFL, who has put out a poor product and is not standing behind it.

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got notification emails from NFL+ in early August that my subscription would be renewing at the beginning of September this year. Once the notification was received, I attempted to cancel my $49.99 subscription as I did not use if the previous season and did not want to renew.The website was incredibly confusing and ambiguous, and my attempts to cancel the subscription were unsuccessful. Finding their support was also just as frustrating, but I was finally able to find a form to submit a trouble ticket. I received confirmation the ticket (#*******) was opened, but then received no further communication.The subscription ended up renewing in early September for $49.99. I opened a new ticket yesterday (#*******), and finally got a response, which stated the NFL was refusing to refund the subscription charge as it was outside the refund window (which was never specified). They also supplied instructions on how to cancel but their instructions could not be followed as none of the steps matched what was available in their web portal.

      Business Response

      Date: 09/29/2024

      Hi *******,

      Apologies for the inconvenience.

      Looking into your account, it appears you have been refunded.

      The refund was initiated on Sept 28th, please allow 3 to 7 business days before seeing that reflected in your accounts.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However, I am deeply saddened that I needed to involve the ** to get a refund in order to be heard. I had requested a cancelation and/or refund 4 times through the normal NFL Support channels before opening this complaint, and it wasn't until after opening the complaint that I was finally taken seriously.

      Sincerely,

      ******* ****



       

    • Initial Complaint

      Date:09/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE *** double billing for 3 years... you were only authorized to bill this account one year... I need to be refunded for 2022, 2023 and 2024. You initiated a refund for 2024 and then went on to double bill me again.!!!!

      Business Response

      Date: 09/29/2024

      Hi ***,

      Apologies you were charged for an annual subscription of NFL+ Premium.

      When searching *************************, we did not see any subscriptions.  When searching your name, we found an email address that might be yours. 

       

      Please let us know if  *************************** looks familiar.  It looks like we refunded a September 4th annual subscription from that email address on Sept 9th.

      Let us know if that email address looks like it is yours and if you have received the first refund.

      Apologies for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a one-year subscription to NFL Plus for $99, which ends on 9/5/2025. When I tried to watch a game replay today (9/24/2024), I got an error message, saying I needed to turn off my ad blocker. I followed the steps to turn off the ad blocker on Chrome and was able to access the "Full Replay". However, after a few minutes of watching I realized that -- unlike last year -- this replay option included all of the advertisements. I went back to the selection page and chose "Condensed Replay," but this produced the original error message again. At this point, I tried going back to "Full Replay" mode, but again received the error message. I then tried a different browser (Edge), going through all of the steps to remove ad blockers. No luck. I called the only support phone number I could find (did not find it on their website -- found it via a ****** search), which pointed me to an article on their website, which was not helpful. The phone number provides no option for connecting with a live human being.Left with no other option to resolve the issue and no way to access the service I paid for, I cancelled my subscription via the website. However, this offers no option for a refund. So... NFL got my $99 and offered no way for me to access the service I paid for. This is unacceptable.

      Business Response

      Date: 09/26/2024

      Hi *******,

      Apologies you had issues accessing the condensed version of your game.

      Looking into ***************************, everything looked fine to access so we are not sure what the issue was.

      We have refunded your $99.99 purchase back to the account associated with ***************************.

      Apologies for the inconvenience,

      NFL Support

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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