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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/25/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered NFL+ over the NFL app so I could specifically watch the Philly Eagles game on Friday night, 9/6. It was a monthly subscription, and I was supposed to be able to watch it on my TV. When I tried to do that, all I got on my TV was a message to choose my TV. I had already chosen my TV; thats why I could read a message from NFL+ on it. I tried their suggestions for fixing it and also ******* some ideas for fixing it. None of them worked. After about an hour of this, I gave up and paid a different service to watch the game. I then canceled my subscription to NFL+ that same night, about an hour after I ordered it. I followed their instructions for asking for a refund. Soon I got an email from them, a canned response saying they got my email and would look into it. It finished with If you have any additional information to *****, ***'t hesitate to reach out. I thought my 1st email was clear, explaining that I had technical difficulties and couldnt watch the game I paid for. About an hour later I got another email saying that I could escalate the issue by using their chatbot. I had already used their chatbot, thats how I sent my 1st email. About another hour later I got an email saying they were closing my complaint because they hadnt heard from me! Nowhere in their email did they say they needed a response! Even if they had, I didnt even see the second email until after the third email was sent. So I started the process all over again. Same responses. Ive probably emailed them about 60 times by now. Every now and then Ill get an email back saying I can review their refund policy and there are only 2 reasons they ever give a refund, one of which is technical difficulties. Ive replied saying Ive had technical difficulties, then they respond with an email saying they have a strict no refund policy for monthly subscriptions. Its barely any money, but Im so annoyed and theyve treated me so poorly I just want a refund.

      Business Response

      Date: 09/26/2024

      Hi ******,

      Apologies you could not access you NFL game.

      We have refunded the monthly subscription of $6.99 back to the account associated with email address *********************************.

      Please allow 3 to 5 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/25/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for nfl+ annual on ****** play by using my nfl account associated with email address: ****************** my ****** play subscription is associated my email address: *********************** (GPA*********************)Due to the difference in email addresses used between the app / play store, the businesses app is restricting me from receiving the services I subscribed for. On September 16th, I have indicated to the business that i want to retain my account associated with my gmail address (***********************) to address this issue. Since then, I have no received a reply. Due to their non-reply, I signed up for another subscription using an email address of *********************** (**********) so that I could watch my team's game. I would like 2 things to resolve these issues:1. I would like the business to expedite their resolution of my ongoing issue 2. I would like a full refund for the subscription I had to sign up for to watch the games I should have been able to watch from my initial subscription.

      Business Response

      Date: 09/26/2024

      Hi *****,

      Apologies you are having issues with NFL+.

      Looking into those email addresses we found the following:

      ******************************** has been refunded for a monthly purchase of NFL+ and NFL+ Premium.

      *************************** has a live active NFL+ subscription, this should be used for access to live NFL games.

      GPA********************* has been refunded back to your account associated with ********************************.  Please allow 3 to 7 business days before seeing that return.

      Let us know if you can access NFL+ content under ***************************, apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 10/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The business' response did not address my concerns. I am still unable to watch the subscription I paid for using the email address *******************



      This issue has been ongoing for a month. Please expedite their resolution of my ongoing issue.





      In order for the BBB to appropriately process your response, you MUST answer the question above.
      Sincerely,

      ***** *********

      Customer Answer

      Date: 10/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      hi, pls reopen my ticket.

      the content i have subscribed to from the business is for access to the weekly NFL football games.

      i was able to confirm access after the business had responded, however, it is not working again.

      to answer the businesses question below, as of today, i cannot access a "live game" via email address ********************************
      > Let us know if you can access content under ********************************, 

      pls follow up with the business so we could resolve this issue. 


      Sincerely,

      ***** *********




       

      Business Response

      Date: 11/10/2024

      Hi ******

      Apologies you still had trouble accessing content under ************************

      Everything looked fine account wise, so we are not sure what was causing the issues.

      We have just refunded you $99.99 back to the account associated with ************************

      It should take 3 to 7 business days to be reflected in your account.

      Apologies for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False advertising. I bought the Sunday ticket to watch ******************* games in ********. Sell line says watch you favorite teams even when out of market. I have been blocked so far from all my games. I want a refund but the policy does not allow that. The advertising is misleading and actually a total lie.

      Business Response

      Date: 09/26/2024

      Hi *******,

      Apologies you could not watch your game.

      You have reached the NFL's technical service help center for NFL+ issues.

      Sunday Ticket is a YouTubeTV product. Unfortunately, you'll have to reach out to ********* customer service for a refund.

      Sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This past Sunday (9/15), I logged into my NFL app to watch NFL Redzone. I am a monthly subscriber to NFL+ Premium, and it would not work.I assumed my subscription was somehow cancelled since the app didn't tell me I had a membership. I clicked "Upgrade" since I should have been on the highest plan. They changed my monthly plan to annual (Horrible ROI), without telling me and without giving me a chance to confirm. There was NOTHING on the page saying they were charging me $100.Ever since then, I have been trying to get in contact with them in any way. Their virtual assistant is absolutely useless. I have been through their assistant probably a dozen times, and it will drop the conversation randomly and act like it didn't happen every single time. I have also emailed, called, and messaged, all multiple times, all didn't do a thing.All I want is to be put back on the monthly subscription with a refund for the annual subscription that I didn't want. They have no CS Representatives and no way to talk to a real person or any other system than their useless AI.

      Business Response

      Date: 09/26/2024

      Hi ******,

      Apologies you were charged again for NFL+.

      We have refunded that $99.99 subscription charge back to you.

      Please allow 3 to 7 business days before seeing that reflected in your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you!

      Sincerely,

      ****** ********



       

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** dollars on September 05, 2024 for a NFL package that I closed last year. They took the money from my account for another year subscription. I have relentlessly tried to contact someone regarding this without any success.I have sent numerous emails and nobody will get back to me. There website will give me no contact information and they have a bot that will not give me a live person on there website.I didnt authorize this transaction and want a full refund. I tried to close account immediately the day the transaction went through and it wouldnt allow me to cancel it without accepting the current year subscription

      Business Response

      Date: 09/26/2024

      Hi *****,

      Apologies you were charged again for NFL+ Premium.

      We have refunded that $99.99 subscription back to your account.

      Please allow 3 to 7 business days before seeing that reflected in your account.  

      This should not happen again, sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/24/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to NFL+ for the purpose of watching the Tampa Bay Bucs on my TV. However, NFL+ did not allow me to do this. Apparently, I had to have a subscription to ********** or something in order to watch the Bucs. After wasting a great deal of time trying to use NFL+ to watch, I finally subscribed to ******** which does allow me to watch the Bucs on my TV. Also, when I tried to contact NFL+ to get a refund, it was nearly impossible to even locate a manner to request a refund. Bots would answer chat messages and phone calls and direct me to articles that did not provide me with any useful information. Eventually, I was able to locate an email to use to request a refund, but when I send an email requesting a refund, NFL+ keeps replying with steps I can take to troubleshoot the issue. Those steps were useless before I subscribed to Sling, and are especially useless now that I have already paid for a subscription to Sling. I want a refund for my subscription to NFL+. They use false advertising that indicates subscribing to NFL+ will allow the customer to watch ******************** games. It is not true. You need to have a subscription to some other source as well.

      Business Response

      Date: 09/26/2024

      Hi *****,

      Apologies you could not access your game.

      We have refunded that $49.99 subscription purchase back to your account.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shortly after I purchased the app. I canceled because it would not work because I only have ******** For almost a year I have been paying 7.56 monthly for a services not rendered. I cancel my subscription thru *****; however only to find out Im consistently being billed monthly for about a year. When you try to cancelled on computer, the site is not working and informs you to try later. Later never works. My husband signed up for NFL plus for ***** a month and has same problem listed above. You can never reach a customer service agent, they reply with the information that you already tried. Signing up is easy, but opting out has been a nightmare and unable to accomplish. We are paying approximately ***** dollars monthly for nothing. It shouldnt be complicated to stop a subscription. For me this being going for approximately a year and my husband a couple of months. I would like subscription canceled immediately and our money reimbursed, because we were never able to watch a game because we do not a cable company

      Business Response

      Date: 09/23/2024

      Hi *********,

      Apologies you had issues with accessing NFL+ content.

      We found an NFL+ monthly account under *********************************************, we have cancelled that subscription from being charged again.

      We have also refunded you for your last month, but can not go back more than 30 days.

      Please allow 3 to 7 business days before seeing that returned to your account.

      If you can provide us with your husband's email address we can look into cancelling and refunding that as well.

      Let us know and sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a yearly subscription but never received it. They have a glitch in their system and no customer service to resolve issues such as this so I had no other choice but to get you guys involved

      Business Response

      Date: 09/23/2024

      Hi Jemal,

      Apologies you were charged for NFL+ Premium Annual.

      Searching your email address **************************, we can only find the monthly subscription payment. We don't see the $99.99 subscription payment.

      Have you ever used another email address on ************************? Or used *****'s Hide My Email feature?

      If you can let us know any email addresses you might have used on ************************ we can check those to see if the subscription is under that.

      Once we locate the subscription we can begin working towards refunding it.

      Apologies for the inconvenience, let us know.

      NFL Support

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed charges to my ****** account from. ********************+. I have not used this service. There no way to contact them only a chatbot that doesn't connect my with a human person to discuss these charges of ***** twice on the day. I contacted ****** however, I cannot tell if they are able to contact someone with the NFL+. On 9.5.24 there was charges of ***** Inv #********** Trans#******************. On 9.4.24 there was another charge fir the same amount. This needs to be refunded.

      Business Response

      Date: 09/23/2024

      Hi *****,

      Apologies you were charged for NFL+.

      Looking into your account, we didn't see any subscriptions under ***************************.

      We did find the subscription charges under ***************************.  If you had issues accessing NFL+ under ***************************, this would be the reason.

      We have refunded that subscription back to the ****** account associated with ***************************.

      Please allow 3 to 7 business days before seeing that returned in your account.

      Sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of transaction : 9/5/24 I have made multiple attempts for a refund request. the NFL has ignored those requests in the amount of *****. Initially I was told with this plan I would be able to watch games either on my phone or via the TV. after purchasing, I was only able to watch games on my phone and it was limited by market severely. I requested cancellation of this subscription last season. I received an e-mail on the 9/5/24 stating that in 30 days I would be charged the annual fee. I then receive a follow up e-mail that same day stating that that was an error and I was getting charged that day so 1 I never received a 30 day notice of charge as the e-mail stated. 2. I canceled this last season 3 it's false advertisement to claim access via TV and phone when it's phone only in addition to several markets/games not available which was my reason for cancelling LAST SEASON. 4 i've made multiple attempts to get this resolved and the NFL has ignore my request. I would like my refund of ***** due to the NFL's false advertisement of the plan access to games the NFL's failure to cancel my plan the last season, the NFLs 30 day notice e-mail that was sent out the same day as the charge which was also a lie and the NFL's negligence of its customers.

      Business Response

      Date: 09/20/2024

      Hi *****,

      Apologies you were charged for another season of NFL+.

      We have refunded that subscription transaction back to you.

      Please allow 3 to 7 business days before seeing that reflected in your accounts.

      Sorry again for the inconvenience,

      NFL Support

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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