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Business Profile

Computer Hardware

Perry Street Software, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

This profile includes complaints for Perry Street Software, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Perry Street Software, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notice my account was permanently suspended for repeat violations. I contacted their support and all I get is the same message from their techs. I finally receive an email from support to send a pic with that days date and a ticket number to have my account released and to remove photos from my private album that is not of me. They are to NOT have access to peoples private albums and I said I would give a supervisor permission to view them when they call me . I did that and then received another another email I was suspended and another email to send my pic with date and number again and then more emails I am suspended. I have asked multiple times for a supervisor to call me and the TIER 1 techs will just have another tech send the same message that your account is permanently suspended they will NOT have a supervisor call me because I have NOT and NEVER have used someone elses pics. I had already reported to this company and other apps that an ex was putting my personal information online and slandering my name. I sent them proof of the profiles doing it and have asked them dont they think it is an ex making a false report and it needed to be checked. They will not answer any questions nor have a supervisor call me as requested many times

      Customer Answer

      Date: 09/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by Perry Street Software, Inc. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My profile on this company's app Scruff was banned for allegedly violating their terms of service. However, the company refuses to provide any proof of alleged violations. I maintain I did not violate any terms of service whatsoever. Further, when the company took this action against me, I had not even used their service in more than a week. No one will respond to me through their support channels and there appears to be no way to contact a real person. This is a completely bogus and unfounded accusation. I will *** the company for defamation. Through the discovery, the company will be forced to provide proof of the violation they claim I made. Since no violations occurred, I'm confident I'll win the case.

      Customer Answer

      Date: 11/14/2023

      Better Business Bureau:

      At this time, I have not been contacted by Perry Street Software, Inc. regarding complaint ID ********.

      Sincerely,

      *******************

    Perry Street Software, Inc. is NOT a BBB Accredited Business.

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