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Business Profile

Cosmetic Manufacturers

Revlon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Manufacturers.

Complaints

This profile includes complaints for Revlon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Revlon, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased on January 16, 2025 and received the order 1-25-25 online the White Tea Eau Fraiche **************** After using the product I developed hives on the areas I used this product. I contacted ********* *****/Revlon and was assigned to **** ***** Senior Claims **** I sent her pictures of my hives and I completed the requested forms she sent me. **** ***** does not respond to any of my emails and does not follow up on the status of my return. I have asked to speak to her supervisor and I am still waiting to hear from **** ***** supervisor. It is March 11, 2025 and this issue is not resolved. The customer service I have received from **** is deplorable. I have not asked for medical reimbursement for the hospital visit I had due to the allergic reaction to the White Tea Eau Fraiche but I want my refund for $63.87. I don't know what else I can do and I am hoping that BBB can help me. ****** is the case number

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:

      At this time, I have not been contacted by Revlon, Inc. regarding complaint ID ********.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, August 13th, I bought your Revlon hair dye. It was Mushroom blonde (72B). I didn't even get it half way done and I began having burning and pain all over my head. I waited to see if it would stop. I ended up having to go to the urgent care here and they said I have chemical *****. I went home and got in the shower. I started having CLUMPS of hair coming out. The pain is unbearable. Please someone reach out to me so this doesn't happen to anyone else.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revlon is not only price gouging, but are manufacturing defective products. My daughter has purchased 4 pencils Color stay long wear lipliner $15,49 each ($61.96) which are defective. They are unusable. l. The tip breaks off at first use 2. The crayon falls inward making the pencil useless. I'm now looking at a brand new pencil in the package where the tip just broke off. These defects render the product costly and unusable. I would like to have a complete refund of $61.96, not in a coupon, but in a check because she nor I will no longer purchase these defective products. Price gouging plus defective products cannot be ignored by your company. I am 80 years old, and neither my daughter nor I can keep up with the way Revlon is marketing their overpriced, defective products. This product cannot be "longwear" because it breaks off the first time.

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My appliance that I bought has a warranty on it. I wrote to them on their business page and they asked me in detail what was wrong. I explained and they told me to give them the model number, date code, and then eventually they asked me to send them a picture of it. Then they asked me to send the appliance in to their address. I did this as instructed and dropped it off at **** I got a tracking number and everything and watched it be tracked directly to their business where they signed saying they received it. Ever since that day, in September 2023, I have not heard back from them. I wrote them and they said to give them up to 15 business days to respond. I am now here, 2 months later and they will not respond to my emails, my messages on ********* nothing. They took my appliance, and had me destroy it, and waste my time and gas to drop it off at the *** drop off site only to never hear from them again. I have attempted to reach out to them at least ten or more times and they will not answer me and let me know what is going on.

      Customer Answer

      Date: 12/07/2023

      Better Business Bureau:

      At this time, I have not been contacted by Revlon, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Revlon brush/dryer. 1st one caught on fire. Bought a new one. It makes crackling sounds. Called Revlon repeatedly. Followed instructions in writing. No response. Only getting a recording by phone.

      Customer Answer

      Date: 09/19/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Revlon, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a terrible rash of blisters on my hand, the back of my neck, my sideburns on my left side and the rim of my ear. I am in excruciating pain of burning and itchiness.

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was going to use Revlon Colorstay clear enamel. There was some goop at the end of the applicator, I attempted to gently wipe it off using a paper towel to wipe against. The bristles simply and easily just came off the end of the brush. I attempted to call Revlon. There is a message on the answering system saying they were taking a company holiday on Jan 2nd, period, and then it just hangs up on you. *** now tried this twice, same result. Its now 1:34 pm on Friday December 30th, during their normal business hours, so wtf?? I will save the product and the paper towel. I want a refund or replacement, but who pays for gas, time, and hassle to go get another one? Not to mention, the answering machine or voicemail just hangs up, during their stated business hours. EXTREMELY poor **** Svc.

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the Revlon Brush Blow dryer August 24th and it is making a high pitched whistling sound. When I contacted Revlon they told me I needed to contact ***** of ****. After contacting ***** of **** they responded with multiple emails on what they needed in order to have my product replaced. I sent them pictures of the item and everything they asked. The final step was that I needed to cut the cord on the product and send another picture showing this was done. I explained that I did not want to leave myself with no blow dryer that I would send the broken one back when I receive the replacement. They refuse to do it that way. I do not understand how they do not stand by their products.

      Customer Answer

      Date: 01/23/2023

      Better Business Bureau:

      At this time, I have not been contacted by Revlon, Inc. regarding complaint ID ********.

      Sincerely,

      ***************************

    Revlon, Inc. is NOT a BBB Accredited Business.

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