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Business Profile

Credit Cards and Plans

American Express Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Reviews

This profile includes reviews for American Express Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Express Company has 268 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 544 Customer Reviews

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    Review Details

    • Alon G

      Date: 08/26/2024

      Been a customer a many years , it just because of a $10 shipping fee they had mail them letters plus call them numerous times, just to find out they don't really care. Haven't heard an apology even for the terror they sent me go cancelling my card without notice nor sending me a replacement. They should be ashamed . Other CC have better service .

    • Costas V

      Date: 08/26/2024

      I asked them to close the account and refund the annual fee but they said they only give a month to do that and had missed it by three ******** low has **** sunk that they need to try and keep your money in any way possible and with unreasonable fees so they can make a buck.And does ************** think theyll come ahead by taking the cut from the annual fee so unreasonably? We wont fly with them again.

    • Marguerite H

      Date: 08/14/2024

      I am unable to toggle between 2 Amex personal cards online. I have been in contact with their customer ******************** for 3 weeks. I am frozen out of my accounts after signing in. I have used 4 different computers, 3 MacBooks and one windows, 4 different operating systems and at least 4 different passwords. After multiple calls and a trip to the Apple store, the diagnostics say it is Amex problem. Finally, today they admit they have had this issue with their business cards and "some" personal cards. Nothing resolved. Dropping American Express after 31 years as a customer.

    • Jacovia B

      Date: 08/13/2024

      Never had an issue until my federal funds were being deposited into the account. The merchant has held funds from July 30 without any excuse or reason. The third party customer service agents who they utilize barely speak English and refused to transfer despite being the account holder. I have now had to escalate the matter to their legal team. Unfortunately, this does not help me access my funding. However, I have requested my account to be closed and all money returned to no avail. At this time, I either better get my money returned immediately or I am filing Federal charges.

    • Ronda M

      Date: 08/09/2024

      The American Express customer service let's car rental companies steal your money. *** *** ****** in *******, **.

    • Ashley B

      Date: 08/09/2024

      I was tricked into signing up for the silver delta sky lounge card. I paid the annual fee of $399 with the understanding that woukd pay for delta sky lounge access when traveling. Apparently they removed this benefit from this card. The benefit was listed as a benefit when purchasing the credit card and paying the annual fee. The company has refused to refund the fee and will only cancel the credit card.

    • Frank T

      Date: 08/03/2024

      Latest from American Express have not gotten enough profits from you on outlandish interest rates but my payment to the bank was 2 days late, according to them, so they charged a ***** late fee and 5.36 dollars in interest. Payment was dated on schedule, but was delivered by **** so you cant check on delivery. It is not hard to believe this business is not BBB accredited.

    • Dee H

      Date: 08/02/2024

      I applied for a Delta rewards over the phone in hopes of having the offer advertised. After spending the minimum to obtain my miles, I called to inquire why the miles hadn't been added to my account and was told it would take another 15 days. I followed up a month later only to be told I wasn't eligible for the intro offer as an existing Amex cardholder. This information was not disclosed during the initial application process nor when I followed up after hitting the minimum. This is the most predatory tactic I've ever encountered particularly since I asked about the offer upon application and nothing was disclosed by the customer service agent.

    • Lìnà K

      Date: 07/29/2024

      BLOOD .....M FRNCH AND ?? H...S....In Fderal Royal literature, my kingdom receives all lies... I'm so hurt from disrespect over 100 years of *************************** B2B...Listen to the lie as follow:American Express is best known as a credit card company and for being one of the four major payment card networks in the U.S., but it offers a lot of other financial products, too. Here are some key things to know about American Express:- A+ BBB rating - 3.9/5 average rating among users - Offers credit cards, debit cards, prepaid cards, gift cards, bank accounts, personal loans, travel services, and financial solutions for businesses.Why lie...Call my kingdom's business office for change:WARNER MUSIC GROUP OWN FRNC3, SLAND P.S.How dare you beg for review...

    • Susan B

      Date: 07/27/2024

      I was looking for a credit card that would earn miles for flying. After a lot of research I looked at the Delta Express Card and applied and feel they bait and switched me. The promo that was advertised said I would receive a $400.00 on my estatement if approved so I was very excited. I wanted to travel to my daughters baby shower which is 1800 miles. I was approved and accepted the credit card. After I booked my trip I was told by an American Express representative that there is a promotion with a $400.00 credit as a promo but sometimes people dont receive it. She wasnt sure if you had to have a certain credit score but was aware of the promo. I feel like this promo is a bait and switch. I want my $400.00 credit!

    American Express Company is NOT a BBB Accredited Business.

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