Reviews

This profile includes reviews for Saks Fifth Avenue's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Saks Fifth Avenue has 131 locations, listed below.

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  Saks Fifth Avenue

  225 Liberty Street, 31st Floor New York, NY 10281-0097

• 

  Saks Fifth Avenue off fifth

  2950 W. Interstate 20 , Suite 125 Grand Prairie, TX 75052-8052

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  Saks Fifth Avenue

  7687 N Kendall Dr Miami, FL 33156-7609

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  Saks Fifth Avenue OFF 5TH

  3200 Las Vegas Blvd S Ste 300 # 645 Las Vegas, NV 89109-2698

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  Saks Fifth Avenue

  8903 Glades Rd Boca Raton, FL 33434-4074

Review Details

• Review fromLinda M

  Date: 09/19/2022

  1 star
  Worse customer service in the industry. I was lucky to get my order but a sales tax was assessed and charged on my card. I live in ** and there is no tax on clothing. For the lady two months tried to get my tax refunded. Never ever order from their online store.

• Review fromking l

  Date: 08/23/2022

  1 star
  the absolute worst experience and process when ordering. the worst customer service. rarely will you get your order in time. they use * ***** who never sends your item on time.

• Review fromEmily A

  Date: 08/21/2022

  1 star
  Saks is the worst when it comes to refunds. I purchased two expensive dresses on July 31st 2022 and paid overnight shipping. When I received the box August 2nd, 2022 via ***** both dresses were missing and the box had clearly been tampered with. I called ********************* on August 2nd and filed a claim with *****. I then called to follow up on on August 8th and spoke with ****. On August 8th they said the claim would be expedited. I called again today August 21st and they are telling me it's going to be Sept 7th before I may get a refund back. I will never order from Saks again. Horrible customer service and are full of excuses.

• Review fromnoah r

  Date: 08/16/2022

  1 star
  ordered something for my kids birthday almost $200 one week later label created hasnt shipped contacted saks and it says arrived 2 days later not sure why they create the label then hold the product. Check around my house multiple times check with neighbors check with ***** my package is gone. Ask for a refund they say allow us ***** days I wait ***** days nothing contacted saks 6 times about the product they said wait ***** days got an email 3 days ago refund processing please allow up to 10 days. companies always write that but my card is always instant nothing. 2nd package also hasnt been delivered contact support 3 times they say we'll request a refund a couple days later ask for progress on the refund request they say there was no request ill start one now. worst customer service ever

• Review fromShadan T

  Date: 08/14/2022

  1 star
  THE WORST CUSTOMER SERVICE!! It seems like they are all undergoing training! They hang up on you when they dont know how to help you!! ******* speak English!! Oh and good luck getting a manager on the phone!!!! You just waste your time with them! At the end they tell you a manager will call you back! But guess what?? They never do!!!

• Review fromVera C

  Date: 08/05/2022

  1 star
  The worst customer service I have ever received. Incompetent outsourced customer support agents havent solved a simplest problem. When shopping at Saks I expect a luxury experience, but instead I get an app that crashes when I search for an item and outsourced customer support. I get better service at the cheapest retail store.

• Review fromVal B

  Date: 08/01/2022

  1 star
  This company has horrendous customer service. I received damaged items and the returns process is impossible. **************** repeatedly lied to me. Ive been charged for multiple items I do not posses & I seemingly have no recourse.

• Review fromJennifer F

  Date: 07/29/2022

  1 star
  I returned 2 dresses I ordered, and Saks Off 5th received them on June 30th. I called in mid July and was told it had not yet been 15 business days, but the customer service representative said she would put a rush on my refund. Today is July 29th, and I still have not received credit for these dresses. She admitted that it was beyond the 15 business days and would put in a claim for me. I will never order from them again and recommend that no one else does.