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Business Profile

Digital Marketing

Perksy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 66 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive accumulated enough survey points to redeem a $60 gift card and have tried to redeem it various times and it never works. *** sent countless messages to Perksy support asking for help and have yet to receive a response. Ive also emailed them and havent heard back. They owe their panelists incentives as payment for their feedback and are getting that based on false pretenses

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been filling out surveys on Perksy since 2019 and have successfully redeemed points for gift cards twice, but more recently was unable to redeem a $25 credit. I contacted the company via the app and ******* but got no response and was even blocked from messaging them on ******* after two attempts at contacting them. I continue to receive opportunities to fill out surveys which implies that the company is still functioning, but I havent been able to redeem my credit for months now.

    Customer Answer

    Date: 08/11/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Surveys sent more often as of the last few weeks even as my support requests are ignored, points accrued arent able to be used making this entire process a scam.

    Customer Answer

    Date: 08/10/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:07/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed surveys for Perksy. I had done enough surveys to collect $100. When I tried to cash out a message would appear saying oops something went wrong. I waited and tried several more times for about a month but had no luck. I still could not cash out. I deleted my app thinking maybe reinstalling it would help. To my surprise, the app was no longer available. I did $100 worth of surveys and was not paid. I contacted their customer service, but did not receive a reply. I then contacted their customer service and told them that I was looking for someone to send out surveys on me and my companys behalf and I did get a reply from them telling me they would be very happy to help me with that. I did not need the companys help. I was trying to get a hold of someone so I told them that is what I needed. When I told them that I was actually contacting them in hopes that they would pay me for my time they never responded, and I could not get a hold of them again I dont need money. In fact I am quite lucky in that area. However, I have a problem with being taken advantage of and being scammed and it looks like other people have had the same issue. If the company can reply to me when I inquire about hiring them do surveys for me but they cant respond when I ask them for help cashing out for doing surveys, it tells me they are being fraudulent. I hope they will be held accountable.

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to redeem points I have earned. I have sent several requests for help-no response. When I checked online, many others are having the same problem. I just want to be able to redeem *********. The app still sends surveys for completion, which I still complete. But they are not honoring their end of the bargain which is to redeem points earned for completing their surveys. Thank you for your help, I do appreciate it! All the best,*****************************

    Customer Answer

    Date: 08/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to redeem my gift card on the app for months now and it keeps saying that there is an error. I have enough points for a $25 gift card and no matter which ones I try to redeem, I cant redeem any of them.

    Customer Answer

    Date: 08/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the app to collect points to cash out the $40 I have with them. Every time I go to cash out it tells me that there is a problem. I have contacted the company multiple times to correct the issue with no response. I just want the money that is owed to me.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completed many short surveys for this company. I have enough points for a 25 dollar gift card. I sent a message telling them I was having a problem redeeming a gift card and they have not responded back.

    Customer Answer

    Date: 06/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Perksy, Inc. regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:05/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing surveys on this app for over a year now. It took up until 2 days ago to accrue enough points to be able to redeem a $20 gift card, but when I try to redeem it, I get an error message. I attempted to reach out to customer service using both the help button on the app and the contact us page on their website, but I havent received any reply. Also, when I did a bit of research on ******* I found many recent posts about other users having the same issue.They are still sending out surveys to app users, so they are still taking payments from companies wishing to do user research. This means they must be scamming users since they aren't allowing us to redeem points.

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Perksy has continued sending out surveys for users of the app to take, but have stopped giving out the monetary rewards they promised. They are unresponsive on social media as well as the help section of their app. They have stolen from many people. They owe me $40+ worth of gift cards for my service.

Perksy, Inc. is NOT a BBB Accredited Business.

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