We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Media

Rachael Ray Digital LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amazon Purchase: December 30, 2021 Shipped: Jan 10, 2022 Order #***-*************** Rachael *** Pots and Pans Set, 13 Piece, Teal Shimmer Issue Pieces: 1 1/2 quart; 3 QT, 8 1/2 inch; 10 1/4 inch; and 6 QT Included pics of scratches, bottom of pots/pans and outside.I have attempted multiple times since May 2022, to file an online complaint and load pics, it does not work for multiple items as the site states, as of today I was able to get three of the items loaded and then it stopped. When I went to refresh of course you clear the page. What I am not going to continue to do is waste time on an application that doesn't do what it states, that is what brings me here. I paid over $100 for this set, it has been well taken care of and I didn't start using it until the end of February after my kitchen updates were complete. With that being said, I have scratches in the bottom of most of the cookware that I purchased. I am a family of 2 and don't cook enough to "damage" cookware, I do not own a dishwasher and the cooking utensils that I use are also Rachael ***. I hand wash, and soak if needed and don't use anything harsh. So I am unsure why within months I began seeing scratches and it's only gotten worse. I have an electric stove and don't cook anything that requires high heat. I need these items replaced, as I love the color, it matches my kitchen theme and one reason I did a small kitchen update. What I can't afford is to pay over $100 every 6 months for cookware! I would love to have a replacement of the same, I am not looking for money back, just to get what I paid for and it hold its value. Also, work on updating your site, while I understand there is an **** week delay, you may want to consider hiring more staff, you didn't wait that long to get our money for this product!

    Customer Answer

    Date: 10/18/2022

    Better Business Bureau:

    At this time, I have not been contacted by Rachael Ray Digital LLC regarding complaint ID ********. This is so frustrating to spend this kind of money and not receive even an acknowledgment of my complaint. I definitely wont purchase anymore of her cheaply made products.

    Sincerely,

    ***********************

Rachael Ray Digital LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.