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Business Profile

Employee Benefits Insurance

Nippon Life Benefits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023, I began having issues logging into the Nippon Patient Portal. It is not a username/password issue. When I login and pass the multifactor authentication, it tells me that my account is being used elsewhere and gives me the option to terminate the active session. When I click this, though, it just takes me back to the login screen and we go through this all again. I have emailed and called customer service many times, and I am told different answers, but nothing that resolves the issue. Without access, I am unable to manage my account, including view EOBs, get ID cards, etc. I am paying for COBRA, but am unable to fully utilize it.

    Customer Answer

    Date: 12/25/2023

    At this time, I have been contacted directly by Nippon Life Benefits regarding complaint ID ********, however my complaint has NOT been resolved because:

    I still can't access my account and calling customer service as recommended in their reply does not help.

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************************

Nippon Life Benefits is NOT a BBB Accredited Business.

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