Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

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  Peloton

  140 W 23rd Street New York, NY 10011-9404

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  Peloton Interactive, Inc

  151 Bloor St W Toronto, ON M5S 1N5

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  Peloton Interactive, Inc

  3401 Dufferin St North York, ON M6A 2T9

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  Peloton

  401 Newport Center Dr Newport Beach, CA 92660

Review Details

• Review fromMichelle P

  Date: 06/19/2025

  1 star

  Michelle P

  Date: 06/19/2025

  After 2 years of owning our rowing machine the touchscreen stopped working. I spoke and emailed customer service about the issue and was asked to pay $650 for replacement of the screen. I let them know that it was obviously a defective piece of equipment as we also have the bike. We purchased the bike prior to the rowing machine and have had no issues with it. If you purchase, be aware that you will not get adequate support with any problems that may arise. I am sorry to say that Peloton does not live up to the high standards that we expect from them.

  Peloton

  Date: 06/23/2025

  Hello,

  
  Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this situation may have caused. Unfortunately, we must inform you that the warranty for the Row expired on November 21, 2023. We have previously spoken with the Member and have advised them of this information.Our support team provided a quote for a replacement touchscreen at a cost of $650.00. We are now offering a discounted price of $500.00. Please note that a Technician fee of $159.00 will also apply, as the Row is not self-serviceable.A Member of our Leadership Team will be in touch with you soon to provide any additional assistance you may need. Our support team is currently working with the Member, and we appreciate your patience as we strive to resolve the issue and enhance the Member's experience.
  

  
  

• Review fromKaren B

  Date: 05/22/2025

  1 star

  Karen B

  Date: 05/22/2025

  I ordered and paid for peloton+ bike $2428.08. Waited for scheduled delivery via ****** Final Mile who canceled the delivery and rescheduled. Bike sitting in warehouse a couple hours from me. I called Peloton and canceled order and was told I would get refund in 3 days. It should be recorded. Now ****** calling to schedule pickup for bike they never delivered because they received return order. They also in the same hour called to reschedule delivery. I called Peloton to say what was going on and was told a refund that would now be 7 to 15 days. That is was too high for them to process. In the meantime I drove to **************** and bought an original Peloton bike and drove it home. Good bike but not the bike I wanted. **************** is just giving me a run around. I will file a dispute with bank if I don't get my refund in the next 24 hours as promised. You can processed the payment so you can refund. And your customer service thinks I should be happy.

  Peloton

  Date: 05/28/2025

  The Members concerns regarding their canceled order and refund have been reviewed. We apologize for the confusion and delays experienced during the delivery and return process. The refund has been processed, and we consider this matter resolved and the case closed.

• Review fromMichael W

  Date: 05/07/2025

  5 stars

  Michael W

  Date: 05/07/2025

  For context, I owned a Peloton Bike from ********* and love the platform. I decided to get another one a few months ago and ordered a refurb model of same bike. Had some major issues with connectivity at my house, and even though the refurbs don't have a 30-guarantee, the ** team was able to help me out and I ended up getting a new Bike+. Truth be told, this is an incredible product and the Peloton experience is unmatched by any other on the market. I've tried **** and it's nowhere near as good for people who love full emersion of music and environment when they do cardio. As someone who runs a company myself, I can say that Peloton is dialed in when it comes to their higher level ** teams and they really went above and beyond to provide efficient resolution(s).

  Peloton

  Date: 05/12/2025

  Hello,

  Thank you for your feedback. We are happy that you chose Peloton as part of your fitness journey and that you enjoy the music while working out.Thank you for being a valued member of the Peloton community!

• Review fromKathryn E

  Date: 04/16/2025

  5 stars

  Kathryn E

  Date: 04/16/2025

  I would like to share a little about the excellent service I received from Pelotons executive customer service team, most notably ****, who helped resolve the issue I had with my treadmill. After experiencing some intermittent issues with the treadmill I purchased several years back, I had been back and forth with the general customer service and technical support many times. After several unsuccessful attempts at fixing the issues, I began to lose hope that the problem would ever be solved, as it seemed the communication had been lost between many different people involved. I decided to look further into the issue myself, and after figuring some things out on my own, and knowing Pelotons commitment to their members satisfaction, I reached out to their new CEO via email and explained my dilemma. I received a call within hours from **** who empathized with my frustration and expressed his appreciation for my continued commitment to their company. Within one week of this email, they had arranged, delivered, and set up a new treadmill for me and removed my old one. I truly believe Peloton stands above all other fitness brands and there is a reason they have a cult-like following. I cannot imagine owning any other fitness equipment and I am so happy to know now that such a good group of people stand behind the company now. I will continue to spread the word about what a great experience I have had with Peloton and I will continue to refer everyone I know to become members and purchase your equipment because it truly is the best!

  Peloton

  Date: 05/06/2025

  Hello,

  Thank you for your positive feedback! Were glad we were able to get your Tread back up and running. We will definitely let **** know how helpful and willing he was in assisting you with your issues. Again, thank you for your feedback, and thank you for being a part of our Peloton community!

• Review fromKatie M

  Date: 04/15/2025

  1 star

  Katie M

  Date: 04/15/2025

  Called customer service for technical issue. After describing my login issue, ******* gave me instructions on how to fix it. The instructions eventually worked but he was very **** and was actually blowing hard into the phone (clearly exasperated with my concern). Even as I was following his instructions to remedy the situation, he asked if there was anything else he could help me with. I said Id like to make sure this works before we hang up. He groaned and hung up on me.

  Peloton

  Date: 04/16/2025

  Hello

  Thank you for your feedback and for speaking with us today to help resolve your complaint. I want to start by sincerely apologizing for your experience with our service, as this is not the standard we aim to provide for our members. I have sent the necessary information to address the situation. We have discussed the matter, and I am pleased to confirm that the issue has been resolved.We consider this issue resolved.

• Review fromJean K

  Date: 04/13/2025

  5 stars

  Jean K

  Date: 04/13/2025

  I am giving Peloton 5 stars because of **** *. alone. I had several failed attempts to fix a tread that was still under warranty and then a few failed attempts to deliver a replacement tread (with a less than professional delivery crew), but **** *. turned the nightmare around and renewed my confidence in the Peloton brand.**** *. went above and beyond in every aspect of rectifying the situation and followed up well after successful delivery to ensure that I was satisfied with the outcome. Hes a real asset to Peloton, and I hope he never leaves. Thank you **** *. for your professionalism, competence, and commitment to customer satisfaction!

  Peloton

  Date: 04/15/2025

  Thank you for your wonderful review! We're so glad to hear that your experience was turned around and that you received the support and follow-up you needed. We appreciate your kind words and are thrilled to know your confidence in Peloton has been renewed.

  Peloton

  Date: 04/15/2025

  Thank you for your wonderful review! We're so glad to hear that your experience was turned around and that you received the support and follow-up you needed. We appreciate your kind words and are thrilled to know your confidence in Peloton has been renewed.

• Review fromCharlie L

  Date: 04/10/2025

  5 stars

  Charlie L

  Date: 04/10/2025

  The Peloton CS team listened to my concerns about a Peloton product, asked good questions and offered a replacement at no extra cost.

  Peloton

  Date: 04/13/2025

  Thank you for your feedback. We are happy that your experience with our support was amazing and that your issues were resolved. We appreciate the feedback and truly thank you for being part of the Peloton community.

• Review fromJason R

  Date: 03/11/2025

  1 star

  Jason R

  Date: 03/11/2025

  Horrible service do not buy from them you will regret it

  Peloton

  Date: 03/14/2025

  Thank you for bringing this feedback to our attention. Peloton is committed to providing a positive experience for our Members, and we regret that this Member feels dissatisfied. Our team has reached out and is awaiting the Members response to address their concerns. We remain available to assist further.

• Review fromKelly M

  Date: 03/08/2025

  1 star

  Kelly M

  Date: 03/08/2025

  Like many other users, I am writing this review for future buyers who may consider alternative products. My Peloton Bike+ stopped working as a result of a firmware update that is forced upon your product when it connects to WiFi. This update caused my touch screen to no longer function as a touch screen. After contacting Peloton and waiting on hold for hours, being redirected for weeks as their call center was inundated with calls like mine, I was told that I am outside of my warranty period and I would be responsible for all associated costs. That policy is completely fine for products that do not have defective firmware pushed to them to destroy your expensive product. I asked to escalate my conversation to someone with some level of decision making responsibility and was told that nobody is available and nothing can be done. This type of treatment is shameful when customers frustrations are both invalidated and unable to be escalated as they force their staff to have these uncomfortable conversations.

  Peloton

  Date: 03/10/2025

  Thank you for bringing this matter to our attention. This is not the experience we would want for our member. After reviewing all the information provided, we found that the member's Bike+ is out of warranty. We have spoken with the member and have provided a resolution. We have acknowledged the issues raised by the member, and we consider this matter resolved.

• Review fromSarah P

  Date: 03/02/2025

  5 stars

  Sarah P

  Date: 03/02/2025

  We have a been a loyal Peloton user (bike, tread, rower) -- after an incident with our Tread plus, we had to replace. While the process started off bumpy, we receive the best customer service (from ****) --- we will continue to be loyal Peloton customers and their products continue to impress us. The tread plus in particular is a stand out treadmill!!

  Peloton

  Date: 03/07/2025

  We appreciate your wonderful review. We are also thankful that you are a multi-device Member. We value our Peloton community, and make every effort to deliver the highest level of customer experience in all areas of your fitness journey. We appreciate you taking the time to share your experience with ****. Thank you for being the best part of Peloton!