Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peloton has 11 locations, listed below.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

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  Peloton

  152 Christopher St New York, NY 10014-2838

• 

  Peloton Interactive, Inc

  100 City Centre Dr Mississauga, ON L5B 2C9

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  Peloton Interactive, Inc

  25 The West Mall Etobicoke, ON M9C 1B8

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  Peloton

  401 Newport Center Dr Newport Beach, CA 92660

Review Details

• Review fromBrian S

  Date: 11/29/2023

  1 star

  Brian S

  Date: 11/29/2023

  Have had my Bike+ for almost 2 years now. I take very good care of it. After certain updates I noticed the screen started getting issues. It would turn on and off by itself, it would reboot randomly, certain points on the screen would not respond to touch, now the bottom inch of the screen will not respond at all after an update. Updates are supposed to help the product. I called and they are making me pay $600 for a replacement screen! Its not broken or cracked. Its a software issue! Many people are also posting about it. Its caused by an update! Why do I have to pay for a new screen when they sent out ***** software update?! I paid over $3000 for this bike! I could have paid a few hundred bucks for a different bike that offers similar features, but I chose peloton because I thought they were better quality. I was mistaken. Im going to miss my bike+.

  Peloton

  Date: 11/30/2023

  Hi,

   

  Thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromJohn J

  Date: 11/28/2023

  1 star

  John J

  Date: 11/28/2023

  *************** had a rap song wanting violence on people. S***** song.

  Peloton

  Date: 11/29/2023

  Hi,

   

  Thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. We will make sure your information is sent over to our Leadership Team for further review.  In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromLauren N

  Date: 11/28/2023

  1 star

  Lauren N

  Date: 11/28/2023

  Services constantly interrupted and no refund provided. Has happened several times over the past few months. **************** is not responsive via email and very difficult to reach over the phone.

  Peloton

  Date: 12/08/2023

  Hi,

   

  Thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromDeanna G

  Date: 11/20/2023

  1 star

  Deanna G

  Date: 11/20/2023

  I purchased the Peloton Tread Feb 2022- $2,600 within 3 months I had issues. Multiple telephone tech's and two service calls over the 17 months I owned the tread. In Aug 2023 the telephone tech did a complete factory reset which caused the tread to have a fatal crash. Peloton would not fix what they broke. They would not take ownership that they caused the computer to crash. Both techs recommended replacement of the monitor, handrails, and possibly the tread. Because I owned the tread for 17 months (1-year warranty) the only offer they could do was replace the handrails and monitor. The discounted price was an additional $1,200. **************** was horrible. ******************** stated there was nothing to be done. My husband and I dismantled a 17 month old Peloton tread as we could not see investing another $1,200 into the tread and $90 to take it to the dump. The company does not stand by the product. Expensive tread. Don't buy! I regret ever owning the tread. The classes are incredible- to bad the company does not do these instructors justice through inferior quality.

  Peloton

  Date: 11/22/2023

  Hi, Thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromJillian L

  Date: 11/20/2023

  2 stars

  Jillian L

  Date: 11/20/2023

  Peloton moved my treadmill and a day later stopped working. Wont send a technician over for 2 weeks to help with the issue. ****************** for spending **** on a treadmill.

  Peloton

  Date: 11/22/2023

  Hi,

  Thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromPasquale M

  Date: 11/15/2023

  1 star

  Pasquale M

  Date: 11/15/2023

  Peloton customer service is a joke. I bought a bike with all the accessories and the bike was shipped out timely however they didn't ship any of the accessories. I called to ask how I get my accessories and they told me to wait 5 days to see if you get any information and call back. The woman just would say everybody has the same information and nobody can help you simply monitor and wait. If you are thinking Peloton think long and hard...

  Peloton

  Date: 11/16/2023

  Hello, thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible. Our team is currently looking into it and will reach out to you directly to help get you back on track. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromJohn R

  Date: 11/15/2023

  1 star

  John R

  Date: 11/15/2023

  Mine broke 2 months in , horrible customer service , would not recommend

  Peloton

  Date: 11/17/2023

  Hi, thanks so much for taking the time to leave a review, we really appreciate the feedback. Were sorry to hear about this and we would love to turn your experience around as soon as possible.We will make sure your information is sent over to our Leadership Team for further review. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email *************************************

• Review fromRobert H

  Date: 11/07/2023

  1 star

  Robert H

  Date: 11/07/2023

  Got the bike on Friday November 3rd, the power cord on bike was broken in half. **************** ordered a new one, great, went online 3 days later and now they are on sale. Called to get a price fix seeing as I just got it and can't use it. Nope. If I would have refused delivery I could have got it for the sale price. Nope. Nothing they can do cause have a broken peloton bikethat I can't use and now you can buy a brand new one cheaper than the refurbished piece of junk that I can't use. GO BUY FROM ANY OTHER COMPANY THAN PELOTON. They are unwilling to fix their wrongs.

  Peloton

  Date: 11/13/2023

  Hello,We hope this finds you well/in good spirits! We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. Our aim is to ensure that your experience with us is nothing less than excellent.If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out. We are here to help, and your satisfaction is our top priority.Have a great day!

• Review fromMandy C

  Date: 10/27/2023

  1 star

  Mandy C

  Date: 10/27/2023

  I ordered a new seat post from Peloton May 16, 2023 due to the recall. The replacement arrived 2 months later, but it was broken in transit. I contacted Peloton and shipped the broken part back via their ***** label. I was told a replacement part would be ordered. 4 weeks later I received and email stating the "duplicate" order had been cancelled. I again contacted Peloton, and was told this was an error and a new part would be shipped within the week. One month later - no part. I contacted Peloton yet again, and was told the new part had never been ordered (this was September), and the rep told me she would place another order with "expedite." I called this morning (10/27/23) and was told the part did not ship because the company changed shipping partners. I was also told the order needed to be placed again. I asked when I could expect it to arrive, I was told they had "no idea." I have now been making payments on a bike under product recall which I cannot use for 6 months. The company has repeatedly failed to replace the part, refuses now to even say when (if) it will be replaced, and refuses to pause (or refund) the loan payments on a worthless item. How are they still allowed to be in business and selling more products?

  Peloton

  Date: 11/13/2023

  Hello,We hope this finds you well/in good spirits! We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. Our aim is to ensure that your experience with us is nothing less than excellent. We will make sure your information is sent over to our Leadership Team for further review. If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out. We are here to help, and your satisfaction is our top priority.Have a great day!

• Review fromPatricia J B

  Date: 10/26/2023

  1 star

  Patricia J B

  Date: 10/26/2023

  I returned my Tread+ in August 2023 for safety reasons knowing I can get a full refund. It is now late October and I still havent received the refund. The customer support team said my refund was processed but asked me to contact Apple Support or my credit card, but neither could help me with this refund. Peloton said the funds were in a Stripe account, which I am not able to log into. I dont understand why they keep giving me the runaround instead of the truth. I have been an avid supporter and member of Peloton since January 2020. This experience has definitely disappointed me.

  Peloton

  Date: 11/13/2023

  Hello,We hope this finds you well/in good spirits! We understand the frustration this situation may have caused, and we sincerely apologize for any inconvenience. Our aim is to ensure that your experience with us is nothing less than excellent. We will make sure your information is sent over to our Leadership Team for further review. If you have any further questions or concerns, or if there's anything else we can do to assist you, please do not hesitate to reach out. We are here to help, and your satisfaction is our top priority.Have a great day!