Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peloton has 11 locations, listed below.

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  Peloton

  441 9th Ave Fl 6 New York, NY 10001-1663

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  Peloton

  152 Christopher St New York, NY 10014-2838

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  Peloton Interactive, Inc

  151 Bloor St W Toronto, ON M5S 1N5

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  Peloton Interactive, Inc

  25 The West Mall Etobicoke, ON M9C 1B8

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  Peloton Interactive , Inc.

  5050 Oakbrook Pkwy Norcross, GA 30093

Review Details

• Review fromAnthony H

  Date: 01/31/2023

  1 star
  Rented a peloton and it arrived on Jan 7 by Jan 20 it was broken. **************** was quick in sending the replacement part, but they have yet to schedule a repair, and nobody can tell me when my bike will be repaired. The terrible customer service will be the downfall of this company.

• Review fromDavid S

  Date: 01/29/2023

  1 star

  David S

  Date: 01/29/2023

  Pathetic customer service. Owned bike for two years. Ball bearings failed. Customer support says I have to replace them - when asked Is the expectation that these ball bearings fail after 2 years the customer service representative (**) said yes, that is the expectation. They will not cover the cost or service fee to install the bearings. When you pay $2000 for a bike - this is the expectation?

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams.

• Review fromDan C

  Date: 01/21/2023

  1 star

  Dan C

  Date: 01/21/2023

  They block any reviews on their site that are one or two stars which is unfortunate. Bought the rower over Black Friday as a Christmas gift, original delivery was for Dec 7th. That date came and went and then moved to the 28th post Christmas. Received the machine and it broke two days after. Starting making an awful noise from the coil and the resistance stopped working. When calling in and asking about my options, the customer service reps are extremely rude, and refuse to transfer you to a lead or supervisor. They must be incentivized on closing tickets as all refused. One lady I spoke to said if I wanted to speak to someone else I would need to call back in and said she didnt have to transfer me, while proceeding to hang up on me. Its a shame that their service is so bad after the issues they had with their machines. They dont care about customer loyalty and willing to lose customers over not transferring you to a supervisor. Overall, the machine is OK not worth $3k for the rower, classes are so so, not enough at the moment. I would tell others to get another machine but their customer service is so bad that I would hate to send any business to them

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams.

• Review fromElizabeth B

  Date: 01/19/2023

  1 star

  Elizabeth B

  Date: 01/19/2023

  The absolute worst customer service. Their delivery is a joke and to return the item is a HUGE hassle. DO NOT BUT A PELOTON. We have been trying to return our bike for months now. They give you the run around, are unprofessional and their customer service is unqualified to deal with anything. I was trying to talk to someone and theri children were screaming in the background, another time I heard puppies barking, and yet another time I heard a rooster crowing in the background - it's such a scam!

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams.

• Review fromRonald E

  Date: 01/18/2023

  1 star

  Ronald E

  Date: 01/18/2023

  I have been a Peloton owner for three years now and have generally been happy with my bike.However, there has been a growing trend of reported harassment issues related to the "High Five" functionality that Peloton will not allow the user to turn off. I have personally witnessed the issues others have reported.Its completely intrusive to the workout.I cant tell you how many times I am in the middle of a workout and get a pop out request for a High Five that bleeds out into the screen viewing area and wont disappear until I react.I try to dismiss the High Five every opportunity I can, but in doing so, it interrupts my workout flow and the fumbling of my finger across the screen to dismiss it, often brings up the pause button which I dont want at all.Many times, if you don't react to someone's "High Five," they will continue to send it over and over again. This is where the harassment issue comes in. There is currently an online article that addresses spamming issues.I have tried to get an answer from customer support on how I can disable the feature and/or request that a disable feature be added. Support refuses to answer. It seems obvious to me they are too proud of the feature and don't want to address its drawbacks that include potential harassment.I feel that there should be a level of privacy offered to your riders where they arent subjected to interruptions. I dont mind being present on the leaderboard screen, but I do mind it when others have the ability to reach out and interrupt my ride, forcing me to react to dismiss it.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams.

• Review fromJohn P

  Date: 01/14/2023

  1 star

  John P

  Date: 01/14/2023

  I am writing this in real time as I sort on hold for over 2 hours. I am a real estate investor who has purchased ******** for different properties. All are active and paid for. One bike reset itself last night and will not accept its activation code w/o a conversation with Peloton, hence to hour and half wait. This is absurd. Anyone looking at these bikes has to be out of their mind and they are just a $2,000 over priced papsrwieght without the software.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromLucas V

  Date: 01/13/2023

  1 star

  Lucas V

  Date: 01/13/2023

  My bike just got delivered and already doesn't work the way it is supposed to. The people who delivered it told me that it is a support problem and I have to call them. I have been on hold ever since and it has been about an hour at this point. I just want to return it at this point. I was chatting with support on their website and I notified them that I wanted to have the labels and whatnot to return their defective product. I then got "transferred" to the membership department and the individual ******* *. had left the chat. I don't know what to do. This isn't fair to the consumer and I already feel trapped.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromShea F

  Date: 01/12/2023

  1 star

  Shea F

  Date: 01/12/2023

  No support from the company. No extended warranty. No tech support to come out and fix the problem. Being kept on hold for hours. Erroneous information. Time for a buyout guys its just not working. In the words of **** *****, “It is so bad I want to give you a zero, but that’s not possible, so I’ll give you a one.”

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.

• Review fromSeth E

  Date: 01/10/2023

  1 star
  Wish there was a 0 star rating. We purchased a peloton bike and we were supposed to have a delivered on January 7th, 2023, and then that day comes and they reschedule for Tuesday without confirming with **. Tuesday comes and they send out an email confirming delivery between 10:00 and 1:00 which was fine. They arrive an hour early prior to their time when no one was home. They were supposed to wait 15 minutes. I arrived at the house within 10 minutes and they were already gone. I called back the company and they said tough luck. We would have to reschedule. They were completely rude and inconsiderate. I asked to speak to a manager and they stated they do not have one. We asked for a refund and they refused saying that we have to reschedule a delivery date. I'm completely at the end of my limit with this company. They talk over you and they do not try to help solve issues or listen to your complaints. Since they arrived early. They said it's not their fault that no one was there and they cannot send it back out on the same day. I think it's just a bunch of BS

• Review fromBraden E

  Date: 01/09/2023

  1 star

  Braden E

  Date: 01/09/2023

  ************** Screen on my Bike + stopped working after 14 months. Conveniently for Peloton, 2 months after the warranty expired. No help from Peloton. Only option is to pay $500 to replace the screen. On top of the nearly $3,000 I've already spent on the bike. Cancelling my membership, getting rid of the bike and cancelling plans to order the Peloton Row. Very unfortunate because I really enjoyed the bike and classes and was looking forward to adding the rower to the mix. Horrible customer service.

  Peloton

  Date: 03/27/2023

  Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.