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This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 206 Customer Reviews
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Review fromJohn M.
Date: 11/12/2022
1 starWe decided to purchase a Peloton Bike plus in October of 2022. We also bought tow sets of shoes, pad, clips, and weights. We were told the bike would be delivered on Tuesday November 1st and to expect a call the evening prior to confirm time. My wife and I took the day off work for the delivery. We did not receive a call the evening prior. We called the morning of the scheduled delivery and was told the delivery would be in early am. when it did not come in the morning we called again and was told that it would be later in the day. We then received a call telling us we the bike was not routed and not going to be delivered. Peloton then charged our credit card as if they delivered the bike. We were garneted the the bike would be delivered on a newly scheduled date of Saturday November 12, 2022. At about 6:00 pm on November 11, 2022 we did not receive the call confirming the time of delivery. Seeing the pattern developing again we contacted the Store where we purchased the bike and other equipment to see if they could confirm the delivery. The Manager contacted the delivery team and called us back. He guaranteed that the delivery would take place on 11/12/2022 and we would be receiving a confirmation call before 8:00 pm that night. NO call ever came. we called first thing in the morning on 11/12/2022. We were told by a customer service rep that they would contact the delivery team. they called back and stated the bike would not be delivered as garneted. No explanation as before. they recommended rescheduling during the week. We researched this issue and see that it is commend for Peloton to do this and never contact the customer through ongoing no shows. They charged us for the bike even though they did not deliver it. It seems that Peloton is charging people for equipment they do not have. We contacted customer service and requested that the bike be delivered as guaranteed. They said it could not be done. NO BIKE but they have our money.Review fromMichael M
Date: 11/10/2022
1 starMichael M
Date: 11/10/2022
One Star. Their website doesn’t even let you put one star for review. It’s says “Oops something went wrong.”
Worst experience ever. I have been a part of Peloton since 2018 with the bike. Absolutely loved it so my wife and I thought… why not the tread too. I’m canceling everything because of this experience.
Was told 8 week delivery time when we bought the tread. Go through waiting some and told to schedule the delivery… 12 weeks later. Ok first delay (of a month though) I’ll keep going. We schedule a delivery day with Peloton and the (as Peloton blames) third party delivery service. Delivery date comes. No knock on the door. No phone call. End of the day I call Peloton. Oh yes we need to schedule a different day it’s not our fault. Tell them it has to be delivered within 4 days or I go out of town for some time. They say no problem and that they will call within 24 hours. 36 hours later I’m on hold with Peloton support because I had to call them. They said it’s scheduled for the day I originally told them I’m out of town. I express I’m out of town and they say it won’t be delivered for 2 more weeks. I express my frustration and they give me $100 in refund. 24 hours later I get an email from the delivery service saying it’s scheduled for the same day I’m out of town. Call Peloton back and ask for a supervisor. Oh sir if you can’t accept it that day you won’t get it until late December. I ordered in August. Have been kicked around for delivery and the most you offered me was a total of $200 in refund on a $3,500 treadmill. I call ****** and ******* to tell them what’s going on. They said they will get me a treadmill at discount and deliver in a week if I cancel Peloton.
No wonder PTON has been plummeting. Good luck in bankruptcy.Peloton
Date: 06/10/2024
We apologize that this was your experience when attempting to receive delivery of your Peloton Tread. This is certainly not the experience we strive to provide our Members. We have made great strides to ensure that delivery processes move along a lot smoother. We hope that one day you may reconsider joining our Peloton Community again.Review fromMelanie B
Date: 11/04/2022
1 starMelanie B
Date: 11/04/2022
My experience with Peloton started out great. I was apprehensive at first to spend $3000 on a bike, the only thing I had ever spent $3k on previously was purchasing my car! I went ahead with the purchase of the new Peloton + based on stellar feedback I'd received from friends and colleagues and received my bike December 21, 2020. I loved the bike and all of the content. The instructors were amazing, classes were hard and I didn't feel like I was working out alone in my basement. February 2022, a little less than 14 months after receiving my bike, the screen stopped working out of the blue, I had used the bike only a few days prior. I called Peloton customer service to see what the issue could be with my essentially brand new, $3000 bike. They attempted to "troubleshoot" which was holding down the volume up and power button to see if that would get the screen working again. When that sole attempt didn't work, I was told my only option was to give Peloton another $500 to replace the screen. Since I didn't purchase the extended warranty for another $180 for another year of coverage, there was nothing they could do. I expected such an expensive piece of equipment would have a shelf life of longer than one year. Given the terrible options I was faced with I went ahead and canceled my subscription. I can't give money to an organization that doesn't care about customer experience or retention after they've gotten their pay day. Months later and I'm still trying to figure out what to do with this unusable piece of equipment. I'm beyond disappointed in my experience with Peloton and their approach to customer service. Hopefully this review will help someone else to not flush their hard earned money down the drain.Peloton
Date: 03/27/2023
Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.Review fromEmily R
Date: 10/11/2022
1 starEmily R
Date: 10/11/2022
I ordered the Bike+ back in **** (in store), but told them it would be a few months before I would have it delivered since I was moving and not ready to receive yet. Saleswoman said this is no problem. The reason I ordered in **** was because I was trying to get the ***** ******** deal, but the saleswoman at the store didn't realize that the charge doesn't actually post until you schedule delivery. Oh well... not the end of the world. I was disappointed but decided to not make a big deal out of the false information the saleswoman gave me, since the actual payment cadence was posted on their website and it was just a misinformed saleswoman and I should have gone online and looked.Then starting last week, I start getting emails every few days that my payment method has failed (I got new CC so old one wasn't working) and they can't deliver the bike on the scheduled date until payment is updated. I figured this is a bug in their system, because I hadn't scheduled delivery yet. So not sure why they were trying to charge my card when I hadn't scheduled the delivery yet (per the terms listed on their own website).Then yesterday, I finally schedule delivery and updated with my new credit card number. Then this morning, I get an email that my order has been cancelled. I call them and ask to reinstate the order, but they said they can't do that, I will have to place a new order. Only problem is the bike is $500 more expensive than it was in ****. I ask them to honor the old price and they refuse. I've escalated it 3 times and are still refusing to honor the old price. This feels so sketchy and predatory.... I locked in the bike at an old price and they refuse to honor it because they've raised the price. From reading the other reviews, seems like I'm not the only person to be a victim of their bait and switch practices.Peloton
Date: 10/17/2022
We are very sorry to hear of this Member's experience. A member of our Team will be reaching out to ***** to provide a resolution, and honor the price in the Member's original purchase.Review fromJonathan S
Date: 09/14/2022
1 starJonathan S
Date: 09/14/2022
Horrible customer service. DO NOT JOIN ********************** ONE CLUB. This is a scam to collective $150 for delivery fee, $145+ for a pair of shoes, and $70 for a Mat as well as $110/mo for a subscription. The bike won't arrive. Peloton commits to a 7 day window of delivery but has called me now 2 times to reschedule the delivery AGAIN. Their website continues to show that you can order a peloton and have it delivered within 7 days but they continue to have NO inventory available. Complete and utter consumer fraud. This is a class action lawsuit waiting to happen. Customer satisfaction ZERO PERCENTPeloton
Date: 03/27/2023
Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.Review fromBryson J. L
Date: 09/10/2022
1 starBryson J. L
Date: 09/10/2022
Worst service support ever. I have been reaching out every other day for nearly a month and keep getting forwarded on to someone else, now ******, and several other tech vendors all of whom have not reached out as promised to set up an actual service visit. I have a gym with five peloton bikes and all of them are experiencing issues for over a month with no resolve!Peloton
Date: 03/27/2023
Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.Review fromKatrina D
Date: 09/08/2022
1 starKatrina D
Date: 09/08/2022
On 8/19/22, our Peloton treadmill was received and assembled. Unfortunately, it could not be calibrated. My husband and I were told that the safety key and handrails needed to be replaced. One week later, and another vacation day taken, the items were received and installed. However, the new assemblymen informed us that they did not know how to calibrate the tread or how to fix the tread if it did not work. They left and we called Peloton's Hardware Support team. Again, the treadmill could not be calibrated. At that point, our case was transferred to ****************, a customer representative I presume, who has been beyond difficult to work with. She offered us $88 in compensation, which comes nowhere close to our lost vacation time or monies spent in tips to the original assemblymen. Not to mention time off that will be needed to receive a replacement treadmill. **************** further refused to allow us to speak to a supervisor to confirm that $88 was Peloton's best offer or to even have our case simply transferred to another representative. I should mention that I've owned the bike for over a year and love it. In fact, the beauty of the bike is what caused me to want the treadmill. We feel forced to return the treadmill without a replacement because of Peloton's refusal to act in good faith at any point in this unfortunate situation.Peloton
Date: 06/10/2024
We apologize that this was your initial experience with the delivery of your Peloton Tread. After further investigating this matter, there were additional refunds posted to this Member's account to compensate for these inconveniences. This is certainly not the experience we strive to provide our Members. We have made significant improvements to our processes in regard to supporting our Members since this review was posted. We appreciate you providing this feedback so that we can continue to improve these processes. Also, thank you for being an important part of Peloton!Review fromFrankie L.
Date: 09/03/2022
1 starFrankie L.
Date: 09/03/2022
Had an awful experience with peloton. Owned the bike for a little over a year and all of a sudden completely stopped working right after the warranty was up, tried contacting Peloton they sent us a wire which they charged us for to change that connects the monitor to the bike that didnt work they continue to charge me for the three months that the bike was down. Then I finally got them to send out a technician. Scheduling that was a nightmare in its own. Finally a week later a guy arrived in his personal vehicle no peloton shirt on or identification that said he worked for the company not a plastic ID or business card but had my phone number so obviously he was the guy. He comes into my home didnt even look at the bike and told me the bike was broken and we needed a new one theres nothing he can do I told him can you please check it out and see what you can do. He said that hes not allowed to do what hes going to do and took out the wires from the bike and taped them together with scotch tape. Obviously this was a defect of the bike and not something we did. I wasnt totally happy with the job it definitely couldve been fixed right I think he just didnt have the wire on him. However when walking out I tipped him 10$ Because at least he got it turned on even though I have scotch taped exposed wires hanging out of a the back. He then said the tip wasnt good enough and that was a 100$ job for scotch taping wires that took him 10 minuets and awkwardly wouldnt leave my house. He was not asking for payment on behalf of peloton he was trying to scam us on the side in our own house after he scotch taped wires using our scotch tape! Very uncomfortable that this guy knows where we live!Long story short totally unprofessional and highly doubt they do background checks on these random people they send into your home, nor do they seem to have any training. I would with out a doubt throw out the bike rather than let another tech in our home! DANGEROUSPeloton
Date: 07/01/2024
Thank you for providing this feedback, we will be sure to provide this info to the appropriate Team. The safety of our Members is a top priority and we apologize that this was not a pleasant experience for you. We will surely address this concern with our **************** so that this does not happen with our Members moving forward.Review fromKeli H
Date: 09/01/2022
1 starKeli H
Date: 09/01/2022
Poor marketing practices I purchased my Peloton Bike in July 2020. In August 2022 I received an email offer to "add 24 months of protection today" for only $149. This sounded like a great deal. I called to purchase the extended warranty and customer service promptly signed me up. The next day I received an email with the actually Agreement which stated that warranty started on 7/7/21 (over a year ago!!). There was also a 30 day waiting period to be able to file a claim. So essentially I was only getting 9 months of coverage on a "24 month" extended warranty. No where in the email was this written, not even in the fine print. The sales rep didn't qualify this HUGE caveat when I called to purchase the warranty. Absolutely terrible marketing practice.Luckily, you can cancel with a full refund within 30 days of receiving the Agreement, which I did and was able to get my money back. But I wanted to write this to warn others of this poor marketing campaign and to let you know that you can call to cancel this warranty if you are surprised by the less than 24 month coverage time period.Peloton
Date: 03/27/2023
Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.Review fromAsh B.
Date: 08/17/2022
1 starAsh B.
Date: 08/17/2022
Was in the process of buying the tread at the old price on 8/14. I was told I had a grace ****** until 8/19. Which I was thankful for because Im on vacation and did not have the correct card with me for payment. 8/15 I was informed the deal would only be able to be done on that day. Sales rep went *** and I couldnt get a hold of her to purchase. 8/16 she replied and informed me the grace ****** was over. Constantly changing prices on the customer is unethical.Peloton
Date: 03/27/2023
Hi, thank you so much for taking the time to leave a review, we really appreciate the feedback and were sorry to hear this. Were always looking for ways to improve our products, services and the experiences that we deliver to our Members, and we love building solutions based on your feedback! We will be sure to pass your comments on to the relevant teams. Please also note that our Member Support Team is always here to help and can be reached via email at ************************************* or via phone at ************.
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