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Business Profile

Exercise Equipment

Peloton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peloton has 11 locations, listed below.

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    Customer Review Ratings

    1.74

    Average of 206 Customer Reviews

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    Review Details

    • Chris S

      Date: 12/27/2024

      I have been waiting for almost three months for a repair technician to come out and fix the tread that is within warranty. I had several no shows from your technicians and this is absurd that customer support lacks empathy and there is no solution to not having a treadmill which was paid for in operating order. This company was once a reputable brand and now your new reputation is high value equipment with cheap parts and less than adequate support.

    • Jose H

      Date: 12/05/2024

      Peloton Bike+ not working out of the box. **************** should be outsourced due to how poor it is. Replacement parts takes weeks to be delivered.

    • Joe F

      Date: 12/04/2024

      Camille and the rest of the team were very helpful, professional, and kind. Thank you!

    • Theresa S

      Date: 11/29/2024

      Excellent customer service! I had an issue with the delivery of my bike, and Peloton Support made everything better. I strongly recommend Peloton to anyone who wants to live a healthy lifestyle.

    • Jessica S

      Date: 11/26/2024

      Peloton Support went above and beyond to get me riding again. I've been a loyal customer for over 7 years and I was so pleased with how I was cared for when my bike needed repairs. ******* made sure I had the perfect solution and then stuck with me throughout the whole process. I'm impressed by the level of care and attention that I received.

    • Michelle J

      Date: 11/14/2024

      Michelle J

      Date: 11/14/2024

      Peloton customer service always goes above and beyond to make sure their loyal customers are taken care of. There is a reason Peloton has a religious following!

      Peloton

      Date: 11/15/2024

      Hello,It has been our pleasure to work with you to resolve your concerns. We appreciate and value your continued commitment to being a part of the Peloton family. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email ************************************** We are here to help, and your satisfaction is our top priority.

    • John H

      Date: 11/13/2024

      John H

      Date: 11/13/2024

      After 16 months of aggravation, ***** stepped in and was effective and professional in dealing with issues. Can't thank him enough.

      Peloton

      Date: 11/14/2024

      Thank you for taking the time to submit your feedback. We strive to create a positve experience for all our Members, and we are happy to hear that ***** gave the level of support we aim to provide!

    • Heather W

      Date: 11/13/2024

      Heather W

      Date: 11/13/2024

      I am extremely satisfied with peloton customer service. They went above and beyond to help me with my touchscreen issue. They were kind and courteous. Their dedication should be applauded!

      Peloton

      Date: 11/14/2024

      Thank you for taking the time to submit your feedback. We strive to create a positve experience for all our Members, and we are happy to hear that Support was able to give the level of service we aim to provide!

    • Melissa D

      Date: 11/09/2024

      Melissa D

      Date: 11/09/2024

      I signed up for the rental program to make sure I liked the bike prior to purchase. Delivery delay was not communicated and I waited all morning during my scheduled time with no show. The first bike delivered had a broken bolt on the seat, and they sent another bike two weeks later. The second bike was delivered with broken sensors. **************** only had one day for a repair technician, two weeks later on a day I work. They were supposed to escalate the case, and someone was going to call to schedule. I have heard nothing, and its been over a week. Today they tried to charge me for a rental/subscription I am still unable to use. It should not be this hard.

      Peloton

      Date: 11/10/2024

      Hello, Thank you for bringing this to our attention. We sincerely apologize for your experience, as this is not the standard we wish for our members. Unfortunately, we are not always aware when a repair is canceled since a third party manages the repairs. As a gesture of goodwill, I would like to offer you a two-month waiver of your membership fee. Additionally, we kindly ask that you schedule your new repair date using the link that has been sent to you. We believe this matter is being resolved on our end, and we will continue to work on it until it is fully addressed.

    • Suki S

      Date: 11/09/2024

      Suki S

      Date: 11/09/2024

      Excellent support from the Peloton team,Grateful got for the attentive care, prompt follow-up, and exceptional customer service throughout the replacement process. Peloton consistently demonstrated diligence and proactiveness , surpassing even my expectations..

      Peloton

      Date: 11/10/2024

      Thank you for taking the time to leave a review. We really appreciate your feedback and are happy that we were able to resolve your issues. Thank you for being the best part of Peloton.

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