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Business Profile

Exercise Equipment

Peloton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Reviews

This profile includes reviews for Peloton's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Peloton has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Peloton

      441 9th Ave Fl 6 New York, NY 10001-1663

    • Peloton

      140 W 23rd Street New York, NY 10011-9404

    • Peloton Interactive, Inc

      100 City Centre Dr Mississauga, ON L5B 2C9

    • Peloton

      401 Newport Center Dr Newport Beach, CA 92660

    • Peloton

      152 Christopher St New York, NY 10014-2838

    Customer Review Ratings

    1.74

    Average of 207 Customer Reviews

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    Leave a Review

    Review Details

    • Suki S

      Date: 11/09/2024

      Suki S

      Date: 11/09/2024

      Excellent support from the Peloton team,Grateful got for the attentive care, prompt follow-up, and exceptional customer service throughout the replacement process. Peloton consistently demonstrated diligence and proactiveness , surpassing even my expectations..

      Peloton

      Date: 11/10/2024

      Thank you for taking the time to leave a review. We really appreciate your feedback and are happy that we were able to resolve your issues. Thank you for being the best part of Peloton.

    • Ashley R

      Date: 11/08/2024

      Ashley R

      Date: 11/08/2024

      This was the most professional, courteous, respectful, diligent, & just absolutely INCREDIBLE customer service experience. I dont have enough words to describe how GRATEFUL I am for Jazz and her compassion & understanding, and she was supporting me day and night & did EVERYTHING she could to resolve my issue. I am going through a very difficult time & this experience gave me so much hope. I am so thankful for her help & for this experience.

      Peloton

      Date: 11/09/2024

      Hello,Thank you for taking the time to leave a review. We truly appreciate your feedback! We're glad that Jazz could resolve your issues and that your ************** went well. It's great to hear that you are back up and running. Thank you for being a part of Peloton!

    • Rodney J

      Date: 11/04/2024

      Rodney J

      Date: 11/04/2024

      I had an issue with my tread and the entire Peloton support staff (especially Jazz) went ABOVE AND BEYOND to remedy the situation. We have always loved Peloton but this shows how truly caring and responsive the entire team is. A+!!!

      Peloton

      Date: 11/05/2024

      Thank you for sharing your experience! We're happy to hear that our Team was able to resolve your concern. Your feedback is important to us, and we appreciate you taking the time to let us know.

    • Tricia L

      Date: 10/27/2024

      Tricia L

      Date: 10/27/2024

      Very professional and responsive. Checked in frequently and provided lots of guidance.

      Peloton

      Date: 10/29/2024

      Thank you for sharing your experience! Ensuring our members feel supported is always our top priority. Your feedback is important to us, and we appreciate you taking the time to let us know.

    • Greg H

      Date: 10/22/2024

      Greg H

      Date: 10/22/2024

      I experienced an issue with my touchscreen on a Bike+, failing right after an update. I emailed the executive team with detailed troubleshooting steps taken and test results from factory test tools. The failure seems to be related to the recent update. I received emails and calls from a few different individuals to support my issue -- they were very proactive and supportive. Once they understood what had happened, they arranged for a replacement screen (tablet) and had it shipped right away. Within a few days the system was back and fully functional.I was very encouraged that they also took steps to have me label the box so that the tablet (screen) could go directly back to the engineering team so they could investigate what was causing the issue -- hopefully preventing others from experiencing something similar.

      Peloton

      Date: 10/23/2024

      Thank you for taking the time to share your experience with us. We appreciate your feedback and are thrilled to hear that our team was able to resolve the issue for you. Your satisfaction is important to us, and we're here to help anytime!

    • JW G

      Date: 10/15/2024

      JW G

      Date: 10/15/2024

      ***** W - Member Relations Specialist - has gone above and beyond to help us out!! We are so grateful. He is kind and patient and the epitome of what customer service should be. Thank you!

      Peloton

      Date: 10/16/2024

      Thank you for sharing your experience! We're happy to hear that Ethan was able to resolve your concern. Your feedback is important to us, and we appreciate you taking the time to let us know.

    • Stacy G

      Date: 10/15/2024

      Stacy G

      Date: 10/15/2024

      Pedal broke off during ride. After getting through the first level of frustrating and deflecting customer service, I received an email and call from ************ there on, the process was seamless, painless and we had an in person service visit and pedal replacement scheduled for a few days later. Working with **** was an excellent experience.

      Peloton

      Date: 10/16/2024

      Thank you for sharing your experience! We're happy to hear that Bran was able to resolve your concern. Your feedback is important to us, and we appreciate you taking the time to let us know.

    • Katy W

      Date: 10/14/2024

      Katy W

      Date: 10/14/2024

      While our interactions with initial support were a toss up, we were put in touch with ***** after moving our issues farther up the line. ***** was wonderful in both the listening and problem solving department. We went from an unresponsive treadmill after an update to one that we can continue to use and enjoy. Thanks again to *****!

      Peloton

      Date: 10/16/2024

      Thank you for sharing your experience! We're happy to hear that Ethan was able to resolve your concern. Your feedback is important to us, and we appreciate you taking the time to let us know.

    • Pat G

      Date: 10/14/2024

      Pat G

      Date: 10/14/2024

      Ive owned the Peloton Tread Plus ($5500) for four years and have unfortunately had an ongoing struggle with its touch screen becoming non-responsive. Over this time, Ive been through four touch screens, and the frustration has only been compounded by Pelotons poor customer service.Several times, customer service refused to even speak with me because the treadmill is registered in my wifes name. This is a treadmill were discussing, not sensitive personal datait shouldnt be that difficult to resolve an issue on a shared household item. Communication has often been limited to email, and they do not provide a call-back number, making it even harder to get things fixed in a timely manner.Recently, I had a positive experience with a supervisor named **** D, who was more helpful than others Ive dealt with. While they wouldnt replace the Tread Plus with a new or refurbished model, they did send out a new touch screen, computer board, wiring harness and on/off switch. I appreciate ***** effort, but overall, I remain deeply disappointed with the companys lack of accommodation, given the ongoing issues Ive experienced with their product. *** G

      Peloton

      Date: 10/16/2024

      Thank you for bringing this to our attention. We sincerely apologize to hear of the negative expereience you have had with Support thus far, but we are so glad to hear that Jeff was able to resolve the issue! Please rest assured that we have taken this as feedback, and we are always looking to improve our Member's experience.

    • CHRISTOPHER S

      Date: 10/10/2024

      CHRISTOPHER S

      Date: 10/10/2024

      The customer service team was able to expertly handle all my issues. with my bikes not working and out of warranty, I tried everything to fix them myself. Peloton found out about this and offered to fix every single thing for me. ****** especially was able to handle all my problems with ease. And I believe the others name was *****!Thank you to her and her team!10/10

      Peloton

      Date: 10/15/2024

      Thank you for sharing your experience. While we’re glad the issue was resolved, we are happy that Ashley was able to assist you and solve your problems. Your feedback is invaluable, as it helps us identify areas to improve. We are committed to using this feedback to drive better, more efficient service in the future.

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