Complaints

This profile includes complaints for Tory Burch, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tory Burch, LLC

  11 West 19th Street, 7th Floor New York, NY 10011

• 

  Tory Burch, LLC

  1992 Northern Blvd Manhasset, NY 11030-3527

• 

  Tory Burch LLC

  555 S Grand Central Pkwy STE 3451 Las Vegas, NV 89106-4035

• 

  Tory Burch, LLC

  3101 Pga Blvd Palm Beach Gardens, FL 33410-2820

• 

  Tory Burch

  3500 Peachtree Rd Ne A6 Atlanta, GA 30326

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is that I made two purchases from Tory Burch and one of them was supposed to be delivered today but the delivery driver dropped it off at the wrong address. The picture that was sent to me as proof of delivery was from his car which he had taken and when I tried to contact the delivery support chat theyre telling me the driver cannot retrieve the package. So now I am out money and my package and someone else has it now and theres nothing that can be done about it. When I tried contacting Tory Burch all they could tell me was that I would have to file a claim and someone would get back to me in 8-10 days for a resolution. That is absolutely ridiculous they already know from their notes that the package was delivered to the wrong address and they couldnt give me a refund right away I have to wait 8-10 days for them to do an investigation??? I am extremely upset and out of money and my package as well.

  Business Response

  Date: 02/13/2025

  Hello,

  We genuinely apologize for the inconvenience you experienced with your recent Tory Burch order and the initial delivery. We will escalate this issue with the carrier. We're also disappointed that the items did not work out for you, leading to your return.

  Please note that once we receive your package at our distribution center, it may take up to 14 business days to process your return before your refund is initiated. You will receive an email notifying you when we have received your package, followed by another email confirming that your refund has been processed. Additionally, your banking institution may take extra days to process and post this transaction to your account.
  After receiving your refund confirmation email, please allow up to 5 additional business days for the credit to appear in your account.

  Thanks,

  Tory Burch Client Services 

• Initial Complaint

  Date:01/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Tory Burch regarding their failure to deliver my order and their refusal to resolve the issue through either a reshipment or a refund.I placed an order with Tory Burch on Dec 28th, with the order number *********. However, despite waiting well beyond the expected delivery timeframe, I have not received the item.I contacted their customer service multiple times to resolve this matter, but they have refused to either reship the order or provide a refund.This has caused significant inconvenience and frustration, as I have already been charged for the order without receiving the product. I believe this is unfair and goes against consumer rights.I kindly request your assistance in mediating this issue to ensure that I either receive the product or am refunded the full amount promptly. I have attached all supporting documents, including the order confirmation and any correspondence with Tory Burchs customer service team, for your review.Thank you for your time and support in resolving this matter. Please let me know if you require any additional information from my side.Sincerely,

  Business Response

  Date: 02/13/2025

  Hello,

  We sincerely apologize for the inconvenience you faced with your recent Tory Burch order. After reviewing the results of the carrier's investigation, we confirmed that your package was not successfully delivered.Consequently, we have approved a refund for you. Your refund of $228.87 has been initiated. Please allow 3 to 5 business days for the refund to appear on your bank statement, depending on your financial institution.
  
  
  Thanks,
  Tory Burch Client Services 

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1, 2024, I purchased four items from the Tory Burch official website for a total amount of $566.08. The package delivered on December 4, 2024. However, I never received the package.I immediately contacted Tory Burchs customer service to report the issue and requested a refund. Unfortunately, their response was both unhelpful and dismissive. They refused to process a refund and insisted that I contact *** directly.I made attempts to reach *** but faced significant barriers due to their phone-only customer service system. As a non-native English speaker, I am unable to effectively communicate via phone. I requested that Tory Burch provide an email or text-based contact for ***, but they failed to assist and repeatedly told me to handle the matter on my own.Over the course of nearly two months, I have exchanged no fewer than 20 emails with Tory Burchs customer service team, but the issue remains unresolved. Despite my efforts, they have refused to take responsibility for ensuring that the items I purchased are either delivered or refunded.I would like to emphasize that under U.S. consumer protection laws, businesses are responsible for ensuring that goods are delivered to the purchaser. According to [insert specific law, such as the Uniform Commercial Code or FTC guidelines], the seller bears the risk of loss until the goods are delivered to the buyer. By refusing to address this issue and shifting the burden onto me, Tory Burch is acting in violation of these legal standards.I respectfully request BBBs assistance in resolving this matter. I demand an immediate refund for the missing package totaling $566.08. I also urge Tory Burch to revise their policies to better assist customers in similar situations and ensure compliance with consumer protection laws.Thank you for your time and support in this matter.

  Business Response

  Date: 01/23/2025

  Hello,

  We apologize for your recent experience with your Tory Burch purchase. It is not indicative of the experience we strive to provide We have received a reply from our carrier ********************** to inform that they have closed your claim ct9d46v79mtocvhn9q4g for order ********* as they have not been able to contact the receiver.
  In order to move forward with the investigation process and obtain a resolution we encourage to you contact the carrier and re-open your claim for the merchandise not received.
  
  Thanks,
  
  Tory Burch Client Services 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Dear Tory Burch Client Services,
  
  
  Thank you for your response. However, I must emphasize that under U.S. consumer protection laws, including the Uniform Commercial Code (UCC) and the ************************ (***) guidelines, the seller bears the responsibility to ensure that the purchased goods are delivered to the buyers hands.
  
  
  I made my payment directly to Tory Burch, not the shipping carrier. Therefore, the contract of sale is between me (the buyer) and Tory Burch (the seller). If the package was lost during transit, it is not my responsibility to liaise with the shipping carrier to resolve this matter. Instead, it is the sellers obligation to handle all logistics, including filing claims and resolving issues with the carrier, to ensure the goods are delivered or the matter is otherwise resolved.
  
  
  I kindly request that you take the necessary steps to either provide the purchased item or issue a refund as soon as possible. I look forward to hearing your resolution to this issue promptly.
  
  
  Best regards,
  ***** ** 
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **
  
  
  
  
   
  

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********

  
  Thank you for your response regarding my complaint. However, I would like to address several important points and provide further clarification on my situation.
  
  
  Firstly, I am currently outside ***************** and will not return for the next two months. During this time, it is not feasible for me to be available for communication with **** especially considering the time difference. *** typically contacts me at around 3 AM my time, and as a person with a hearing impairment, it is difficult for me to effectively communicate by phone, especially in English. This makes it impossible for me to follow up with *** as requested.
  
  
  Secondly, according to both U.S. federal law and California state law, it is the responsibility of the seller (in this case, Tory Burch) to ensure that goods are delivered to the customer, even if the tracking shows the package as delivered. If the goods are lost, stolen, or misdelivered, the seller remains responsible for ensuring the customer receives their order, and the burden should not be shifted to the consumer.
  
  
  Relevant legal principles include:
  1.Uniform Commercial Code (UCC) Article 2 (Sales): Under U.S. law, even if the package shows as delivered, the seller remains responsible for delivering the goods to the customer. If the goods are lost or misdelivered, the seller is still liable for providing a solution to the customer, either through a refund or replacement.
  2.California Civil Code - Section 1723: According to California Civil Code Section 1723, sellers are responsible for ensuring that the goods purchased by consumers are delivered to the correct location. If the goods are stolen or misdelivered, the seller must take responsibility for the loss and provide a resolution, including a refund or replacement.
  3.California Commercial Code - Section 2313: This section requires that the seller provide goods in conformity with the contract. If the goods are lost, stolen, or misdelivered, it is the sellers responsibility to resolve the issue and ensure the consumer receives their purchased items or a refund.
  4.************************ (***) - Mail, Internet, or Telephone Order Merchandise Rule: Under the **** rule, if a package is shown as delivered but the consumer does not receive it, the seller must still provide a resolution. The seller cannot use the delivery status as an excuse to avoid their obligation to provide the goods or a refund.
  
  
  As I have already paid Tory Burch for the products, and the failure to deliver the package is not due to any fault of mine, I am requesting a full refund for my order. I should not be held accountable for the logistical issues between your company and the delivery service.
  
  
  I trust you will take this into consideration and process my refund accordingly. Please confirm how you will proceed with my request.
  
  
  Thank you for your understanding and prompt attention to this matter.
   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **
  
  
  
  
   
  

  Business Response

  Date: 03/04/2025

  Hello,

  
  We apologize for your recent experience with your Tory Burch purchase. It is not indicative of the experience we strive to provide. Please be advised we have reviewed your order and partnered with the carrier.  As previously advised in December. We have received a reply from our carrier ********************** to inform that they have closed your claim ct9d46v79mtocvhn9q4g for order ********* as they have not been able to contact the receiver.
  
  In order to move forward with the investigation process and obtain a resolution, we encourage you to contact the carrier and re-open your claim for the merchandise not received.
  
  
  
  Thanks,
  Tory Burch Client Services 
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased 2 handbags from my sale ***** **** at Tory Burch via text. (*********************************************************************** ************) on Nov 18th, 2024. My sale shipped it via *****, tracking number is: ************. But I didnt received my package and the delivery photo is not my house at all. I reported the missing package with *****, but they asked me to contact my shipper. Then I went back with my sale ***** ****, she said her manager will contact *****. I waited almost one month but got an answer from my sale as followings: ** ***** * ***** ** ******* *** ** ********* ****** ***** **** ******* *** *** ****** ** ***** ***** ** ******* **** ** ******* ** *** ****** **** ******** * ** ** ******* ** *** ************ **** *** ******* **** ****** **** ***** ** **** **** ***** ******** **** ** *** *** ***** *** ** ** * ********* * **** **** ** ******* **** ** ****** **** ***** * **** **** ** ****** *** *** ***** * ********* ** ********** ***** ***** ****** ** * ************ *** * ***** *** **** *** ** ** ******* **** ***** ******** ** ****** *** ** **** *************

  Business Response

  Date: 01/23/2025

  Hello,
  
  We sincerely apologize for your recent experience with your Tory Burch purchase, which does not reflect the level of service we aim to deliver. Please be assured that we value our clients' feedback and carefully assess any unfavorable experiences. A member of our Retail Leadership team will contact you soon to discuss this matter further.
  
  
  Thanks,
  
  Tory Burch Client Services 

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  
  Hi *********
  
  I received a call from ******** at Tory Burch of west hollywood CA. Because I live at Boston, so we have 3 hr difference. He called me 8:21PM but I was doing housework so I missed his call. He asked me to call ###-###-####. I called, but all the call goes to  voicemail and I did leave a message to him, but he never call back. I also send him messages. Please see the attachments. I purchased their items on Nov 2024, till now, this thing has not resolved yet. I filed a claim once the package is missing, but fedex asked to contact shipper, only they have a right to file a claim. TB store manager just asked me to dispute with my credit card company. They want to throw me away when things happens. It is my first time to hear customer has to dispute with their credit card without a refund! So mad.
  
  1. This is the voicemail ******** left me.
  
  *************************************************************************************
  
  
  2. I left him voicemail because this number never has anyone pick up. But no response too.
  
  ******************************************************************************************

  *******************************************************************************************
  
  
  3. Following is my sale ***** ****, our communication.
  
  **********************************************************************************

  ************************************************************************************

  
  
  
  
  In order for the BBB to appropriately process your response, you MUST answer the question above.
  
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dear ********,
  My complaint with Tory Burch, LLC was assigned ID #********.
  

  Till now I have not received any refund from Tory Burch yet, could you contact with them about when they refund me?

  Thank you!

  ********

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *****
  
  
  
  
   
  

  Business Response

  Date: 03/18/2025

  Hello,
  
  We apologize for your recent experience with your Tory Burch purchase. It is not indicative of the experience we strive to provide. Please be advised we take our client's feedback serious and we thoroughly review our clients ' not-so-favorable experiences.  We understand a member of our Retail Leadership team has assisted you with this matter and it has been resolved. 
  
  
  Thanks,
  
  Tory Burch Client Services 

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item was delivered in an open area of the mailroom. It was left on the counter instead of the lockers or in front of my door. I never received the package. It was stolen.

  Business Response

  Date: 01/07/2025

  Hello,

  We apologize for your recent experience with your Tory Burch Order. It is not indicative of the experience we strive to provide. Upon receiving the findings of the carriers investigation your claim was approved. As such, we have refunded  your order . If you need further assistance please reach out to our *************** team.
  
  
  Thanks,
  
  Tory Burch *************** 
  

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #********* I bought a pair of shoes and a purse. When package received, the box was not damaged. However, when I opened the box, there was only the purse, no shoes. I have reached out Tory Burch several times but they refused to admit its their problem. Its very simple. I didnt get what I paid for. Its very frustrating to spend my money but only get half of the goods, and then I have to waste my time going back and forth arguing.

  Business Response

  Date: 01/07/2025

  Hello,

  We sincerely apologize for your recent experience with your Tory Burch purchase, as it does not reflect the level of service we aim to provide. We appreciate your patience during the investigation process. Please know that our warehouse investigation has concluded all items were shipped out on your order. Per these findings, we are unable to provide a refund or a replacement.

  
  Should you need further assistance, please feel free to contact us at ************** or reply to this email, and a Tory Burch Client Specialist will be happy to assist you.
  
  Thanks,
  
  Tory Burch ***************
  

• Initial Complaint

  Date:12/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't receive the package from ToryBurch, And they say the package is delivered successfully and I can't see any proof of the successful delivery. I ask for a refund, and they reject. They say the package is delivered successfully by ****** so I can't get the refund.

  Business Response

  Date: 01/07/2025

  Hello,

  
  We apologize for your recent experience with your Tory Burch Order.  Per shipping address on your order a third party shipper was used for your order per our policy: Tory Burch customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Tory Burch is not liable for any damages from a third-party shipping service, or lost items or packages.
  

  Thanks,
  
  Tory Burch Client Services 

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to leave a review about your warranty service, which forced me to put my all-time favorite backpack in the back of my ********* Aug 2024, I visited the Tory Burch Clarksburg Outlet to ask if they could replace the clasp on my pink Tory Burch backpack. This backpack was my absolute favorite - beautifully made, with a soft powdery pink color that was perfect for summer. I received countless compliments whenever I wore it. Unfortunately, the clasp, made of poor-quality material, became scratched and peeled after less than a year of use (4 months of active wear, as I used it seasonally).The store associate reassured me that the bag could be sent to Tory Burchs repair service and that they would likely replace the clasp. I was relieved and left the bag in their hands. A few weeks later, I received a call that my bag was ready, and on Sep 8, 2024, I went to pick it up.When I opened the bag, I was shocked. The clasp hadnt been replaced as promised. It was only partially polished, leaving it even more scratched, and the top part was untouched. Worse, the repair team added a stronger magnet to the existing clasp instead of replacing it, and in the process, spilled glue on the bag.When I raised these concerns, the store associate explained there was nothing they could do because my one-year warranty had already expired. I was incredibly upset - after driving to the store twice, my favorite bag was returned in worse condition than before.I dont understand how something like this happens with a brand like Tory Burch. How could the repair team fail to protect a bag from glue stains or deliver a proper repair?At the time, I was so disappointed that I decided not to reach out, expecting it would only lead to frustration without results. However, finding the bag in my closet reminded me of how upset I still am. I hope you take this feedback seriously and improve your repair process, so no one else has to go through this.

  Business Response

  Date: 01/09/2025

  Hello,
  
  We sincerely apologize for your recent experience with your Tory Burch purchase, as it does not reflect the standard of service we aim to provide. Please rest assured that we take client feedback seriously and thoroughly evaluate any unfavorable experiences.A member of our Retail Leadership team will reach out to you shortly for further assistance.
  
  Thanks,
  
  Tory Burch Client Services 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding an issue with an order I placed with Tory Burch (Order #*********). The order included two pairs of sandals, two different watches, a bag, and a sweater. However, what I received was incomplete and incorrect. Specifically:I received only one sandal instead of two pairs.I received two of the same watch instead of the two different watches I ordered.The bag and sweater were correct.Upon noticing the discrepancies, I immediately reported the issue to Tory Burch, providing detailed photos of the items I received. I was assured that an investigation would be conducted and that I would receive an update. However, after waiting for their response, I received an email stating that the claim was declined. I am extremely dissatisfied with this outcome for several reasons:The mistake was clearly on their end: The items shipped were incorrect and incomplete.I provided clear evidence: photos of the received items were sent, proving the discrepancy.Lack of accountability: Tory Burch not only declined my claim but also failed to offer any resolution or corrective action. They did not even propose reshipping the correct watch to **** am seeking a resolution to this matter. I request a full refund for the missing item (Patos Mismatched Heeled Mule Style #******) and the incorrect item, which has already been returned.Tory Burch is a reputable brand, and I expected better customer service and accountability. I hope that with the BBB's assistance, this issue can be resolved promptly and fairly.

  Business Response

  Date: 12/30/2024

  Hello,

  
  We sincerely apologize for your recent experience with your Tory Burch purchase, as it does not reflect the level of service we aim to provide. We appreciate your patience during the investigation process. Please be advised that our warehouse investigation has concluded all items were shipped out on your order. Per these findings, we are unable to provide a refund or a replacement.
  
  Should you need further assistance, please feel free to contact us at ************** or reply to this email, and a Tory Burch Client Specialist will be happy to assist you.
  
  Thanks,
  
  Tory Burch Client Services 

• Initial Complaint

  Date:12/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am sorry that i didn't find a way which can file a complaint to the outlet store, so i have to be here to write the terrible experience from outlet store loated ***************************************************I placed a order #********* for 3 ***** ***** top handle bags from Tory burch OPRY ***** outlet store on November 26th thougth the text, my shipping address *******************************************************************************************************!, and the tracking number is ************ But the packagewas delivered by NEWARK in final! Please notice that my shipping address is ********, not ******, one is west of map, another is east of map!! It's a long distance between them, I can't possibly receive the package at all!!!!my package is lost!!! I have contacted the tory burch outlet store many times, I asked that they recheck the right tracking number on their store system, but they refused to repond this matter. the sale's attitude is too bad, and the manager of the store always is out of store, nobody can process this issue for me , they don't care if the customers can recevie their package!!!Please! Please help me, It was a terrible experience!!!The order information ******************************************* ******** ********************************************************************************************* The relevant files are attached.

  Business Response

  Date: 12/30/2024

  Hello,
  
  We apologize for your recent experience with your Tory Burch purchase. It is not indicative of the experience we strive to provide. Please be advised that we take our clients'feedback seriously and thoroughly review their not-so-favorable experiences. A member of our leadership team will contact you with an alternate resolution.
  
  
  Thanks,
  
  Tory Burch Client Services 

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** **