Complaints

This profile includes complaints for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equitable

  1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

• 

  Equitable

  3501 Lake Eastbrook Blvd SE Ste 304 Grand Rapids, MI 49546-5941

• 

  MONY Group

  444 East Main Street #108 Lexington, KY 40507

• 

  A X A Advisors LLC

  10500 NE 8th St Ste 1600 Bellevue, WA 98004-4360

• 

  AXA Equitable

  10 Madison Ave Morristown, NJ 07960

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother held an equitable contract ********* and exercised the guaranteed minimum income rider at the advice of her financial adviser in late November 2023 which provides income for her lifetime and for 9 years guaranteed. She passed away shortly thereafter in December and Equitable has denied to honor the **** and even deducted $1500 from her account 3 months after her death on February 1st 2024 claiming it was for that specific feature. In total, she has paid roughly $35,000 for the **** feature which they are now denying.Equitable is not responding to calls or demands to honor her contract and is abusively draining her remaining assets in this account which should be distributed to her beneficiary. Equitable should either honor the **** benefit or refund all money paid for this benefit immediately.

  Business Response

  Date: 02/22/2024

  Dear **********:

  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 03/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]
  

    Equitable has made no attempts to contact me and I have called them multiple times, they continue to state that a supervisor will call in 3-5 days yet nobody has ever called me. The company continues to hold the money stolen from my mothers account. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 03/19/2024

  Dear **********:

  
  Thank you for your correspondence received in our office today regarding your file # ********.

  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. *************************** and *********************** moved $26,107 into my SEP *** account for 2022 on July 21, 2023. This is past the tax filing deadline of April 15, 2023 unless an extension has been filed, which it had not been. Upon speaking to the advisors, they had erroneously assumed because I was a small business I had filed for an extension without asking me or receiving any evidence of such. I had not filed an extension as my CPA and bookkeeper has all taxes completed by February.2. Calculations should conclude that the most I could put in for my SEP *** in 2022 was $17,404, as my salary was $69,619. With the current filing, I will be responsible for a $540.00 penalty, as well as incurring a penalty for 2023 filings as the $8,703 over contribution would then flip into 2023, pushing me over the allowed limit for this years SEP *** *************** I am ~$40,000 over the allowed limit which would incur a $6,402 penalty.4. Further, I never authorized a 2022 employee contribution and, due to personal reasons, did not want that.5. From this, I would like from Equitable my 2023 employer contribution to be $17,404 to the SEP *** account and a check for $42,596. I would like the illegal 2022 contribution corrected immediately. I asked for documentation clearly showing that the illegal activity was corrected and any other changes required to correct the aforementioned statements have been made. I have not received any response and the office is not responding.

  Business Response

  Date: 12/18/2023

  Good Afternoon, 

  Thank you for your correspondence received in our office today regarding your file # ********.

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Thank you, 

  ***************************;

   

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to withdraw from annuity .. every time i call I get a different reason it has been rejected customer service people are difficult to understand they refuse to give name .. or allow you to speak to manger this is every yesr for the pass 3-4 years today on 4th day of speaking to them i am being told that i sent the wrong form - the one they sent me

  Business Response

  Date: 12/08/2023

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********. 
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled a claim for hospital indemnity claim handler was ***** did not attempt to assist with the claim did not contact me for information or handle my claim as assigned. I had to continuously reach out to her and equitable to check on status and find out if they needed mor forms information to complete my claim. ***** would not respond denied the claim without justification stated I was not hospitilized. And I would have to file an apeal she explained the terms of my benefits and during Tue explanation stated payment for observation could not be paid unless over 20hrs which my total observation exceeded this justifying my claim she stated that's not how it works I replied it is in the benefits contract how is this not approved I asked for a supervisor and she stated no and hung up I am now having to restart my whole claim for the mishandling of my claim by *****.

  Business Response

  Date: 11/20/2023

   

  Dear ********************:

  
  Thank you for your correspondence received in our office November 17th regarding your file# ********. Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a retirement plan with Equitable at my prior employment. I left that employment in 2012. Since 2022 I have tried to roll over my account to my new employment retirement fund, but Equitable has continuously placed roadblocks for me to transfer my funds. I have filled out the form 3 times and they send a letter which arrives conveniently at the end of the 30 day restriction they placed for roll over (for instance, letter dated 10/13 with 30 day end date 10/15 but I did not receive the letter until 10/23 in the mail) to say there is an issue with a signature even though I have discussed the roll over with my prior employment and they have approved it and signed the forms. I feel this is honestly a ploy to keep my money in there accounts where I continue to pay excessive fees. And there is no one willing to help. They will not discuss with prior employment who they have they contract with nor will they extend the 30 days.

  Business Response

  Date: 10/25/2023

  Dear **********:

  
  Thank you for your correspondence received in our office October 24th regarding your file# ********. Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next ********************************************** your correspondence. If you desire a copy of our response, please contact the consumer, or his or her representative.

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother died, and I am the executor of her will. She had an account at ********************** which needed to be rolled over in a lump sum to me. Since May, I have been attempting to get this done through equitable - I have been handed off to several people. I have filed all and I mean all of the required paperwork with return receipt in hand. after all the required paperwork was in I called a week later to try and follow up. I had to call repeatedly and send email after email, I have counted a total of eight emails and numerous calls. In the last email I had to threaten to get my lawyer involved and I CCed my lawyer on the last email. I finally got a call back from them saying oh sorry I cant help you Im going to have to send you over to somebody else who can help you. This is despite being told that he was the staff person to facilitate this transaction. I am now back to sending emails and making phone calls. At this point I have no choice but to believe that equitable is intentionally trying to withhold this sum of money from us, the beneficiaries. Please help us if you can.

  Business Response

  Date: 10/05/2023

  Dear *******************************, 

  Thank you for your correspondence received in our office today regarding your file # ********.
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Thank you, 

  ***************************
  

   

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Please see the attached letter I received today.  Obviously, this is in response to our filing with the BBB. In this letter, they claim they haven't received the required information, although I have filed everything that they have asked for.  They also pointed us to our "Financial Representative" for questions, although our original Financial Representative has left the company and their replacement told me in our last conversation that "He can not help me". 

  I've hired a lawyer to take this up with the business and resolve.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 10/19/2023

  Dear **********************:

  Thank you for your correspondence received in our office October 18th regarding your file # ********.
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   
  
  

   

• Initial Complaint

  Date:09/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equitable is my short term disability company. I was put on leave August 18th 2023. I have had two procedures done, different dates, different doctors Aug 18 2023 (vasectomy) and Sept 7th 2023 (gall bladder) . Both attending doctors have sent required information in. Equitable keeps claiming they need Information. My gall bladder surgeon had put me off until October 9th 2023. And yet equitable only approved until the 10th of September. (Have no idea where they got that date). Equitable is constantly "sending" faxes to wrong numbers. Constantly giving me different answers. Tried calling supervisors and analyst in charge of my case and do not get responses. We are going to lose everything over this!!!!

  Business Response

  Date: 09/28/2023

  Dear **************, 

  Thank you for your correspondence received in our office today regarding your file # ********.
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.  

  Sincerely, 

  ***************************
  

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a rollover of a 403b and have had paperwork lost, been on hold for hours, unable to get supervisor help and told they have nothing from me after sending multiple copies of paperwork. I want my money rolled over but it is a dead end every time. What do I do?

  Business Response

  Date: 09/16/2023

  Dear ******************:

  Thank you for your correspondence received in our office regarding your file # ********, **********************
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

   

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to transfer an Annuity *** from Equitable to *******. Equitable is throwing up roadblocks to stop the transfer. We have been attempting to complete this process in a 60-day window since early July. My ******* agents and I have been hung up on, paperwork for transfer rejected, Equitable agent was evasive about helping over the phone, and said "Your ******* agents' responsibility." The Equitable paperwork is ****** confusing, and the transfer tax-free window is closing soon.

  Business Response

  Date: 09/06/2023

  Dear ****************:

  Thank you for your correspondence received in our office on September 1, 2023, regarding the complaint you received from ************************
  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.
  
  Respectfully,

  ***********************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my *** with them for more than 11 years and my money keeps losing. On 2021, i've been trying to withdraw my money that is almost $21K and CSR in their office keeps on asking for more paper works until my investment got lost, and it still keeps on losing. I keep on calling and chatting at social media and no one seems to neglect me and got no reply. I just want my money back with interest. For more than 11 years, it didn't grow, and I was neglected and seems to no one care. My contract Number: *** *** *** Contract Type: Accumulator **** ********************* ***)Contract Date: January 25, 2012 Contract Owner: ******************************************* Name: *********************************

  Business Response

  Date: 09/08/2023

  Dear ****************
  
  Thank you for your correspondence received in our office on September 1, 2023, regarding the complaint you received from ********************************
  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.
  
  Respectfully,

  ***********************

  Customer Answer

  Date: 10/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I received a letter from a certain ***************************** and left the person a voice mail on Monday, however the person didn't reply to my message. All I want is to return my money back and I've lost almost 3K in the investment without growing. I've invested for more than 11 years. 
  I've spoken to *******, CSR on 10-3-2023, and she can't advise me on why my investment lost some money. I asked her if she can give me some financial advisor and she said, that I have to look for one. AXA EQUITABLE is not helping me and I was ignored. I told her that i will just withdraw my money. I've faxed the paperwork yesterday for withdrawal and I have not receive any reply. 
  I am not also satisfied of the paperwork, AXA EQUITABLE is tricky, it says, if i'll surrender the account, that I will not discharged AXA form all obligations under the contract and that the contract is no longer inforce. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 11/15/2023

  Good Morning, 

  Thank you for your correspondence received in our office today regarding your file # ********. 
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Sincerely, 

  ***************************

  Customer Answer

  Date: 11/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Always keep saying, privacy issue, you can't reply because you know this response is going PUBLIC. 
  AXA EQUITABLE is TERRIBLE 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************