Complaints

This profile includes complaints for Equitable's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Equitable

  1290 Avenue of the Americas, 12th Floor New York, NY 10104-1300

• 

  MONY Group

  444 East Main Street #108 Lexington, KY 40507

• 

  Equitable

  845 Crossover Ln. #215(former) Memphis, TN 38117

• 

  Equitable

  3767 New Getwell Rd.(former) Memphis, TN 38111

• 

  A X A Advisors LLC

  10500 NE 8th St Ste 1600 Bellevue, WA 98004-4360

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have full power of attorney for my mother, ***************************** who is 95 years old.She has had an annuity with Equitable and received a letter from Equitable on Aug 1 stating that her account value had reduced to $0 and they were offering 2 options: (1) continue to receive payments for the rest of her life or (2) elect the Guaranteed Benefit Lump Sum Payment Option of $11,383.83. She made the decision to receive the Guaranteed Benefit Lump Sum based on this amount and submitted all the forms. Equitable received them on Aug 22nd and on Aug 24th, deposited a lower amount of money, $9612.80 into her account. Both my ********************** advisor and myself have been calling Equitable and we ask for a manager and we are told they will call us in 24 hours, and we are a week out and continue to receive no communication. We called today and the person said they won't honor the value stated in the letter. This is unethical and elder abuse.

  Business Response

  Date: 09/06/2023

  Dear ********************:

  Thank you for your correspondence received in our office on August *******, regarding the complaint you received from ********************************
  

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.
  Respectfully,

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while the response is not satisfactory on a parallel path they have sent the money to my mother and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equitable Financial Services misrepresented themselves when trying to secure my business. I have been trying for over a year to transfer my business elsewhere and they continue to deny my requests. I would like them to immediately release my 403(b) funds so that I am able to invest them elsewhere.

  Business Response

  Date: 08/14/2023

  
  Thank you for your correspondence received in our office today regarding your file # ********.
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.  
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding Policy #** *** *** Life Insurance For *****************************. On Feb. 28, 2023 used our *************** thru ****************** to pay 3/1/23 premiums of $46.40. In April received a lapse notice for non payment of 3/1 premiums. Equitable has told me 2 different stories. 1. they never received the payment and 2. had to return the amount of $46.40 for insufficient funds in my account. They will not tell me where they sent this money or prove that they did it. On 5/25/23 used ****************** billpay to pay 6/1/23 premiums of $46.40. Equitable applied this amount to 3/1 premium. July received another lapse notice on the policy for 6/1/23 non payment of premiums. On 6/12/23 I faxed them copies of the ****************** Electronic Payments Details with confirmation numbers for the 2/23 and 5/25 payments. I have called Equitable 4-6 times over this matter. Each time they tell me a different story. We are current with our premiums but Equitable will still not admit to the two payments being received by them. The money has been withdrawn from my checking account. ********************** has the money! But our policy which we have been making payments on since **** is in lapse. In Nov. 2021 this also happened to my wife's policy with them. We fought for over a year with them and finally gave up, we were so frustrated and it was only $22.70. We just made the add'l payment to stop arguing with them, but now it is happening again. Their customer service is useless. I am very fed up with them. They don't keep records from previous calls or have copies of my faxed proof of payments. I talked to ******************, there were no issues with the 2/28, or 5/25 electronic payments, and what Equitable is saying doesn't make sense to them. If there were an issue they would resubmit the electronic payment a second time, and if there were insufficient funds I would owe the bank money, plus I have overdraft protection. Please help us. I don't know what else to do.

  Business Response

  Date: 08/22/2023

  ******************** below is the acknowledgement sent to you on 8/8/2023:

  Dear ********************:
  
  Thank you for your correspondence received in our office on August 8, 2023, regarding the complaint you received from ******* and *********************** .
  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.
  
  Respectfully,

  ***********************

   

  Customer Answer

  Date: 08/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business Equitable Life Insurance has NOT COMMUNICATED with me about this issue as they said they would in their response to you. NOTHING has been done by them.  I want answers.  I want my account fixed.  I want this policy credited for all the payments I have made.     
  I just payed the sept 1 2023 premium for both policies.  It is now 6 months since their error and I have made two more premium payments         ( june1, sept1).   The longer this takes to correct, the harder it becomes.   This needs to be handled now.  

  
  I give my written permission for Equitable to communicate with you, The Better Business Bureau, on my behalf .   Do I need to fill out a release of information form for you to help in handling this ?  Let me know if that needs to be done.  
  
  This response from them is not surprising.  I have been told many times they will get back to me and they do NOT do it.  So the problem continues.   Do I need to take them to court, or call the news stations ?    
  
  Someone at Equitable has to take responsibility for the mistakes they make.  Between our two policies, They have approx $70 of our money that is not credited to our accounts properly.  What have they done with this money ?  Has someone taken it for their own person use?  Where is it ?   Im only one person.  Have they done this to hundreds or thousands of people ?  Do they get audited ? Because these mistakes have to show up on their records.
  

  Who can make them operate their business properly. They make mistakes and they never have to prove anything or communicate with anyone ?  This is just wrong.  

  I have sent proof of my payments to them and to you, and still nothing is done by them.  They cannot get away with cheating this way.   This has to stop.   Please continue to try and make them fix this.   We appreciate it very much. 
  Thank you so much for trying to help. 

  ******* and **********************;

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* And ***********************
  
  
  
  
   
  

  Business Response

  Date: 09/06/2023

  Dear ********************:
  
  Thank you for your correspondence received in our office on September 1, 2023, regarding the complaint you received from ******* & *********************** .
  
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.
  
  Respectfully,

• Initial Complaint

  Date:08/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2023 paperwork was sent by TCG Administrators to close my account with **********************. On July 26, 2023 the account was closed. However, I have yet to receive my money or any confirmation or any information at all from Equitable. When I attempt to contact service on their website I am automatically logged out of my account and can't reach anyone.

  Business Response

  Date: 08/24/2023

  Good Morning, a response regarding this matter was sent directly to the client on August 16, 2023 and we consider this matter closed. Thank you!

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 403b from a previous employer (left the job in ****). In March 2023, myself and my financial advisor have been attempting to transfer the balance ****** to a nationwide account. ********************** keeps changing the required paperwork, losing paperwork , etc for 5 months. Every phone call to the company changes what is required. I dont know how to get my money from them. Requests to speak with the next level up goes unanswered. Calls are met with over an hour on hold with rude or incompetent customer service agents. Most calls end up with a dead end transfer.

  Business Response

  Date: 08/15/2023

  Thank you for your correspondence received in our office today regarding your file # ********.
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.  
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called Equitable three times in the past three days. I have been on hold with various departments for a total of three hours each day. I am trying to obtain forms for a contract exchange. I have called: 7/19; 7/20; 7/21. Every time I call, I am transferred to a different department, without a response. I am requesting to receive the contract exchange forms.

  Business Response

  Date: 07/24/2023

  Thank you for your correspondence received in our office today regarding your file number ********.
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a disbursement from my 403B. I had all the paperwork overnighted to their processing office for them to tell me that one of the forms was not signed. I have copies of the forms I sent adn everything was signed. I was able to chat with a representative and faxed the form again. Called 24hrs later to find out the fax was not received. Their chat option often times out or the representative closes the chat with no warning. I have now emailed the form to a representative with no response. It has been over a week with multiple calls, chats, and emails with no resolution. Nothing with Equi-vest is user friendly or customer service oriented. They will invest your money for financial gain of the firm but when you want to take a disbursement they make the process convoluted, confusing, and down right impossible. I have not made any progress in over a week. I am now not able to reach customer service or get a representative online in the chat.

  Business Response

  Date: 08/24/2023

  Dear ********************:

  Thank you for your correspondence received in our office today regarding your complaint # ********, **************************
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.   

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the process to withdraw all of the funds from my 403b on 4/24/23. The amount at the time was $5,237.37. I heard nothing from the company until May of 2022 when I called and they told me that page 4 of the 12 page document needed a box checked. I faxed this document on 5/22/23. No response from Equitable. I called on 6/23/23 and again on 6/26/23 when I was on the phone for 48 minutes with no response. Finally, on 6/26/23 I talked to an agent that gave me an email address. After four emails I finally got the form in. Equitable claims that their website allows you to complete most transactions, wrong. You need a human sometimes! The nature of my complaint is Equitables Poor customer support and their lack of communication plus unreasonable reliance on the internet and extended phone wait times. Contract number provided upon request.

  Business Response

  Date: 07/21/2023

  *****************************************************************************
  *
  *
  *
  *
  *
  ***
  ***** *********
  *** ********* **** **

   

  Dear **********************:

   

  Thank you for your correspondence received in our office on July 17, 2023, regarding the complaint you received from *********************** .

   

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.

   

  Respectfully,

  
  
  
  ***********************
  
  ********** ************
  
  ******** ********* ******
  
  **** *********
  
  ***** **** **** **** *****
  
  ********** ** *****
  
  **************** *****************
  
  ***************** * **************************************************
  
  ****
  * ********* ******** ******* **** * ****** ** ******* ****** **** ******* **** ******** ********* *** *******
  *************
  
  
  *****************************************************************************************************************************************************************************************************
  
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  ********* ** *** ***** **** ** ********* ********* **** *** *** ****** ** ********** ********* ********* ********* **** ********* ******* ********** ********** **** **** ********* ********* **** ********* ******* ** ******* ********** ********* ** ** ***** ******* **** **** ************** ************ ** ************ *** ********* ********* *** ******* ****** ****** *** ********* ************* ******** *********** ** ********* ********* *** ********* ******* *** ****** ****** ** ***** ************* **********
  
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  **** ******* *** *** *********** *** ******* ******* ********** ******
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  *** ********** ** *** *** *** *** ******** ********* ** **** ******
  ******** ****** ****** *** ****** *** **** ******** ******* ** ***
  
  **********************************************************************

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one is answering the phone for the equivista loan department and my agent ***** does not keep in contact with me and his number is *****************.Im trying to take money out and no one seems to be in office

  Business Response

  Date: 07/14/2023

  ** *********
  **
  **

  Thank you for your correspondence received in our office on July 10, 2023, regarding the complaint you received from ****************************

   

  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the policy owner which addresses the issues outlined in your correspondence. If you desire a copy of our response, please contact the policy owner, or his or her representative.

   

  Respectfully,

   

  
  *
  *********************** ********** ************ ******** ********* ****** **** ********* ***** **** **** **** ***** ********** ** ***** **************** ***************** ***************** * ************************************************** **** * ********* ******** ******* **** * ****** ** ******* ****** **** ******* **** ******** ********* *** ******* ************* ***************************************************************************************************************************************************************************************************** * * * * * * * * * * * * * * * ********* ** *** ***** **** ** ********* ********* **** *** *** ****** ** ********** ********* ********* ********* **** ********* ******* ********** ********** **** **** ********* ********* **** ********* ******* ** ******* ********** ********* ** ** ***** ******* **** **** ************** ************ ** ************ *** ********* ********* *** ******* ****** ****** *** ********* ************* ******** *********** ** ********* ********* *** ********* ******* *** ****** ****** ** ***** ************* ********** * * ******** ******** *** *********** ****** ******** **** ******* ********************************************************************** **** ******* *** *** *********** *** ******* ******* ********** ****** ********* ************ *** ********** *********** *** ** ************* ** **** ****** ******* ** *** ********* ****** ** ***** ** ** ***** ** *** ********** ** *** *** *** *** ******** ********* ** **** ****** ******** ****** ****** *** ****** *** **** ******** ******* ** *** **********************************************************************

• Initial Complaint

  Date:05/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has failed to live up to my mother's life insurance policy. My mother passed away june 2022 and the estate of which I'm the trustee has yet to be paid. They have been giving me the run a round for several months. Terrible company.

  Business Response

  Date: 05/23/2023

  Thank you for your correspondence received in our office today regarding your file number *********
  Because of privacy concerns, and in accordance with our standard operating procedures, we cannot answer inquiries or complaints to non-regulatory organizations, but please be assured that we will provide a response to the consumer within the next 30 days which addresses the issues outlined in your correspondence.  If you desire a copy of our response, please contact the consumer, or his or her representative.