Complaints

This profile includes complaints for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HelloFresh has 6 locations, listed below.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

• 

  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801

• 

  Hello Fresh

  66 Lister Ave Newark, NJ 07105

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801-2107

• 

  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Hello Fresh on the morning of 7/29/22 to cancel my upcoming delivery (due to arrive on 8/2/22). The customer service representative stated that the order could not be canceled or refunded because I did not cancel before midnight on 7/28/22 and a label had already been made. I explained that my refrigerator broke the morning of 7/29/22 and I would not be able to refrigerate the order and that I did not cancel the order the night before because the refrigerator was working at that time. Although the order has not been packed or shipped, the representative stated that it could not be canceled and advised me to give it away to a friend or family member.

  Business Response

  Date: 07/29/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The HelloFresh Team 

  Customer Answer

  Date: 07/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company scammed me. They charged me after my subscription was cancelled, then told me they could only refund half of it. I reluctantly agreed to take the $48 when I was charged $96. So I waited. And waited. Nothing ever came. I waited the 10 business days and called back. I was told to wait more and that it was “being processed”. I waited 10 more and called again. I was put on hold for almost half an hour. The person told me it was my bank not accepting the refund. I have American Express. It’s not some janky business like Hello Fresh. I told her I will do no such thing and I want my refund. She told me to wait 10 more days. I’m done waiting. I’m filing this complaint in hopes that this company is held responsible for the fraud they’re committing, and I’m contacting Amex to report fraud.

  Business Response

  Date: 07/29/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The HelloFresh Team 

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted HelloFresh 3 times in the last week as I have been double charged. I have asked them to remove my previous address, and send the box to my new address. Three times I have been told this has been amended. They continue to double charge me. I was able to get one reimbursement of $120. Upon a second charge, I called, once again, for another reimbursement. I was told that they could not do this. I continue to be double charged. I have had to cancel my subscription 2 times in the last 3 days.

  Business Response

  Date: 07/27/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The HelloFresh Team 

  Customer Answer

  Date: 07/27/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ******* *******