Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HelloFresh has 6 locations, listed below.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

• 

  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801

• 

  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

Review Details

• Review fromAlesha L

  Date: 05/19/2025

  1 star

  Alesha L

  Date: 05/19/2025

  This is the worst company to ever deal with!!! They refuse to listen to their customers when they ask to be cancelled and then charge them almost ********************************************************************************* processing. Their customer service is horrible they treat you terribly and refuse to help or give you any assistance whatsoever. We are out all this money with food we dont want nor chose to have. I will never use this company again.

  HelloFresh

  Date: 05/23/2025

  Hello Alesha! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve, and we truly appreciate it.
  
  Were sorry to hear about your unexpected and frustrating experience with order processing. We completely understand how upsetting it can be to be charged for an order you didnt want. Please know that this is not the experience we want for you, and we would love the opportunity to make things right.
  
  We strive to provide a positive experience for all our customers, and it's clear we fell short this time. We sincerely apologize for any confusion caused.
  
  Weve reached out to you privately via email to address your concerns and ensure your satisfaction. We hope to hear from you soon.
  
  The HelloFresh Team
  
  

• Review fromJim H

  Date: 05/16/2025

  1 star

  Jim H

  Date: 05/16/2025

  Ingredients were not fresh. The pepper in the sausage meal was rotten. The sausage smelled like a giant f*** The other chicken meal was a CUTLET and it was gross. Watery even.

  HelloFresh

  Date: 05/21/2025

  Hello, ***! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve. e want to assure you that this is not the experience we want for you, and wed love the chance to turn it around. 
  
  We're sorry to hear about your unexpected and frustrating experience with the quality of the ingredients. We apologize for any inconvenience this may have caused and would like to make things right. We've reached out to you privately via email to ensure your satisfaction, and we hope to hear from you soon.
  
  

• Review fromMonique F

  Date: 05/12/2025

  1 star

  Monique F

  Date: 05/12/2025

  They overcharged my card & told me its just a glitch. I was informed I would get a ********** havent received it as of yet. I was also told I would receive a email informing of the refund & still havent received it. The food is not fresh. They send old ****************** Dont trust this company. There are other reputable meal prep companies. Go elsewhere

  HelloFresh

  Date: 05/16/2025

  Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We understand how frustrating it must be to deal with issues related to refund, communication, and the quality of your order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromMary W

  Date: 05/10/2025

  1 star

  Mary W

  Date: 05/10/2025

  Absolutely the worst customer service ever ever. Ive tried it to the beginning of May to change my address via phone. I was told twice to change it online, which I did then they try to tell me that it wasnt changed in time and it was delivered to the wrong address. Try to call them again and ask him what we could do about this and how theyre gonna fix it. She pretty much told me there was nothing she could or would do because the box was already delivered. I will never ever order from these people again. I would rather eat out a trashcan and starve before I order from HelloFresh. !!!!!!!!!!

  HelloFresh

  Date: 05/15/2025

  Hi ****! We are disheartened to learn of your frustrating experience with our customer service team. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromPatricia D

  Date: 05/09/2025

  1 star

  Patricia D

  Date: 05/09/2025

  Tried to redeem a gift card they refused to honor it stated I cancelled it which I did not. This was a gift for 60 dollars and they will not allow me to use it

  HelloFresh

  Date: 05/14/2025

  Hi ********, Thank you for sharing your experience with us. We apologize for the issues you encountered with the gift card. Its disappointing to hear that the process was confusing and caused inconvenience, especially when you were trying to utilize the gift card.
  
  Just a heads up about the gift card.
  
  If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.
  We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.
  Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.
  
  Also, here are the steps on how to use the gift card:
  Head to **************************.
  Click Gift Cards from the menu at the top.
  Click the Redeem gift card button on the screen.
  You will be navigated to a part of the website where you can enter your code.
  Once you enter your code, click 'Redeem'.
  
  Please note that the gift card can cover the base price of the box, but it cannot be used for add-ons, premium meal charges, or shipping fees. We understand your concerns about the value and environmental impact of our service, and we are committed to exploring more sustainable options. Thank you for bringing these matters to our attention.
  
  Thank you for being the best part of HelloFresh!
  
  

• Review fromTracy L

  Date: 05/09/2025

  1 star

  Tracy L

  Date: 05/09/2025

  Through work, we signed up with Hello Fresh to receive a free hello fresh so we would like it and sign up. Hello fresh sent the meal but it was warm when we got home. We had to throw it away. I called hello fresh so they could make it right and send us another meal. They did nothing about the warm meal. We would never sign up for hello fresh!!!!!

  HelloFresh

  Date: 05/15/2025

  
  Hi *****! We are disheartened to learn of your frustrating experience with our customer service team. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review frommatthew C

  Date: 04/27/2025

  1 star

  matthew C

  Date: 04/27/2025

  Unacceptable **************** and Inability to Cancel ********************** Subscription I am filing this complaint due to the poor handling of my attempt to cancel a HelloFresh subscription. Despite providing the delivery address and details of the ongoing shipments, HelloFresh customer service claimed they could not locate an account. Instead of working with me to find a solution, the representative repeatedly asked if I was "sure" it was HelloFresh and not a different subscription service insinuating that I didnt know what I was talking about.This was not only dismissive but outright condescending. I am fully aware of what service I was using, and I found this line of questioning insulting and ************ make matters worse, the representative spoke over me multiple times, making it nearly impossible to explain my situation. I made it clear I would not tolerate being talked over or disrespected while trying to resolve an issue that should have been simple and straightforward.This experience reflects a lack of professionalism and accountability from HelloFresh. I am extremely dissatisfied and disappointed in how I was treated.

  HelloFresh

  Date: 05/02/2025

  Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We regret that your experience with the cancellation request and our customer service did not meet your expectations. We sincerely apologize for any misunderstanding and are committed to resolving the issue. We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromElizabeth H

  Date: 04/20/2025

  1 star

  Elizabeth H

  Date: 04/20/2025

  I would leave a negative if I could. This company charged 2 times the amount and never received any notice this was occurring. Extremely difficult to get a resolution. And denial from the company anything had been charged even though it was posted to my credit card. Bad business practice.

  HelloFresh

  Date: 04/25/2025

  Hello, *********! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromChristine C

  Date: 04/18/2025

  1 star

  Christine C

  Date: 04/18/2025

  While deciding whether hello fresh was a good fit for my family, I had to enter payment info to even see the meal choices. After deciding the meals would not work for us I clicked the cancel button. A message popped up that they were sorry to see me go but my next box would arrive on Monday I hadnt even chosen any foods!! I had to call and wait to speak to someone. They agreed to refund the money but of course the refund will take about 5 business days. Thats really questionable business practices. I hadnt confirmed any plans or any foods before being charged. If I hadnt gotten the ****** notification of a $44.90 charge immediately I probably would have ignored the message about my next shipment since I hadnt chosen any meals.

  HelloFresh

  Date: 04/22/2025

  Hi, *********! We are disheartened to learn of your frustrating experience with an order being processed despite just viewing the meal options. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We sincerely apologize for any frustration and inconvenience that this may have caused, and we are happy that the issue was resolved.
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared and your experience is important to us. We value your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromSteve E

  Date: 04/16/2025

  1 star

  Steve E

  Date: 04/16/2025

  This is by far the worst company I have ever done business with. We were okay with the first delivery. The second delivery never came, even though their customer support said it did. When I called customer support, I was on hold for almost 30 minutes before my call was answered. Once I finally spoke to a *** I was told i needed to speak to someone in a different department. Again, I was transferred for a total of 3 times, each time with a 20+ minute wait. On the last transfer, the same CSR who answered my call first answered the phone again, realized what she did, put me back on hold, and never came back. DO NOT WASTE YOUR MONEY. YOU WILL REGRET IT.

  HelloFresh

  Date: 04/22/2025

  Hi ***** ! We are disheartened to learn of your frustrating experience with not receiving your order and having a bad experience with our representative. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We sincerely apologize for any frustration and inconvenience that may have caused and upon reviewing your account, we are happy that the issue was resolved.
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team