Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HelloFresh has 6 locations, listed below.

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  HelloFresh

  28 Liberty St Fl 10 New York, NY 10005-1528

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh Kitchen

  1025 Post & Paddock Grand Prairie, TX 75050

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  Hello Fresh - Every Plate

  2041 Factory St Richmond, CA 94801

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  Hello Fresh

  66 Lister Ave Newark, NJ 07105

Review Details

• Review fromRichard B

  Date: 04/16/2025

  1 star

  Richard B

  Date: 04/16/2025

  Run from this company as fast and far as you can. They do provide prepared meals ready to cook but once you order something be ready. This company will keep sending you meals and charging you even after months of canceling your subscription. THEY WILL ALWAYS HAVE AN EXCUSE AND NEVER RETURN THE MONEY THEY HAVE TAKEN. DO NOT TRUST THESE PEOPLE.

  HelloFresh

  Date: 04/21/2025

  Hi ******* ! Thank you for the feedback! We are sorry to learn about the experience that you had with us! This is not at all what we want for you and we would love a chance to turn it around! Our service is intended to be one of convenience and easily self-managed! Please know that you can always reach the Customer Experience Team so we can help you manage your account and make sure you know how to get the meals you want, when you want them! Our team is here to show you how!
  
  Our goal is to make the subscription as easy as possible for you to manage, and we never want to catch anyone by surprise! We sent an email with details about how to manage the subscription. You have the ability to skip or edit orders two weeks in advance! We also send a reminder email each Monday, prompting you to login and make any changes prior to your cutoff. After the cutoff, when orders are placed, we are unable to cancel or change orders. Setting a personal reminder on your phone or calendar is a great way to never miss making necessary changes to your order!
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team
  
  

• Review fromKateLynn G

  Date: 04/16/2025

  1 star

  KateLynn G

  Date: 04/16/2025

  Got charged 3 times for one box. not a subscription, ONE BOX. they charged me $55 for the initial box which i agreed to, then another $200!!!!!!

  HelloFresh

  Date: 04/23/2025

  Hello, ********* Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromVincent S

  Date: 04/12/2025

  1 star

  Vincent S

  Date: 04/12/2025

  The absolute worst. They wont let you use the gift card amount on your account with a promotion activated,

  HelloFresh

  Date: 04/16/2025

  Hi *****, thank you for sharing your experience with us. We are disheartened to inform you that our gift card cannot be combined with a promotional rate, but the good thing here is that you can always utilize the promotional rate after you use the gift card.
  
  Please note that the gift card can cover the base price of the box, but it cannot be used for add-ons, premium meal charges, or shipping fees.
  
  Also, here are the steps on how to use the gift card:
  
  Head to **************************.
  Click Gift Cards from the menu at the top.
  Click the Redeem gift card button on the screen.
  You will be navigated to a part of the website where you can enter your code.
  Once you enter your code, click 'Redeem.'
  
  Thank you for bringing these matters to our attention. If you need further assistance please don't hesitate to contact our customer service team.
  
  Thank you for being the best part of HelloFresh!

• Review fromDesiree V

  Date: 04/07/2025

  1 star

  Desiree V

  Date: 04/07/2025

  Hello fresh will charge your account simply for inquiring about their products. They charged my account and they refused to refund me. ****************

  HelloFresh

  Date: 04/11/2025

  Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!
  
  

• Review fromMARC F

  Date: 04/05/2025

  1 star

  MARC F

  Date: 04/05/2025

  Hello Fresh has charge my **** for meal shipped when the account was closed and terminated .I was looking into a subscription , after I finished its not what I wanted and cancelled my subscription right away , I week later I get a charge on my **** , call them up , they said I didn't cancelled my order only my subscription and there's nothing they can do , I was being polite advise I would call my **** center to dispute he replied thats your option.truly sad customer services **** *******

  HelloFresh

  Date: 04/08/2025

  Hi ****, We are sorry about your overall experience, and we understand that you have waited for a manager call back and it was not initiated! Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it, 
  and it appears you may be contacting HelloFresh ****

  
   We highly recommend reaching out to HelloFresh ****** through this link: 
  *************************** for further assistance.

  
  We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.
  

  
  

• Review fromLisa V

  Date: 04/04/2025

  1 star

  Lisa V

  Date: 04/04/2025

  Hello fresh is the WORST! The items are okay.. but skipping a week on the app doesnt always work. I keep getting charged $60/week even when I skip! So now I have an order coming Monday when I skipped the whole month of April and will be out of town. Call customer service and he says no refund even though it hasnt even been shipped. Overall I closed my account and will never use HelloFresh again.

  HelloFresh

  Date: 04/08/2025

  Hello, ****! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve! We want to assure you that this is not the experience we aim to provide, and we would love the opportunity to make it right.
  
  We understand your frustration, and we'd like to clarify the process regarding skipped deliveries. When a delivery is skipped through the app or website, it must be done before the cutoff period, which is 5 days prior to the delivery date. Since your skip ******* was made after the cutoff, it unfortunately wasnt processed in time for your April 7, 2025, order.
  
  If you ever reconsider using HelloFresh in the future, we'd be happy to assist you with any questions or issues you may have.
  
  Thank you for your time, and we hope this helps clear things up.
  
  

• Review fromLy K

  Date: 04/02/2025

  1 star

  Ly K

  Date: 04/02/2025

  I don't want to use my "Roast" setting. I almost caught my oven on fire and still had some time left to cook. It took half the time it stated I needed to cook. The smoke alarm went off and everything. The potato's were black. I suggest you change your directions on how to "Roast". I am never going to buy another thing from you that requires to "roast" please give an alternative time to bake instead of roasting. Thanks

  HelloFresh

  Date: 04/08/2025

  Hi *****! Thank you for the feedback! We are sorry to learn about the experience that you had with us! This is not at all what we want for you.
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team

• Review fromJennifer J

  Date: 04/01/2025

  1 star

  Jennifer J

  Date: 04/01/2025

  ******** customer service. Purchased hoping this would be more convenient. Went to make a meal from my first box and the protein was missing. Then hello fresh didnt even refund that meal. They gave just $5.99 off as a credit that was going to need to be used for a future box because of their mistake. When trying to cancel, I was threatened that I wouldn't even get that back if canceled. I left messages to be contacted and never was. Finally I spoke with someone on the phone and at least got the 5.99 back. Will be contacting my credit card to get the full amount back since the meal was unable to be made without the main ingredient.

  HelloFresh

  Date: 04/07/2025

  Hello, ********! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve! We want to assure you that this is not the experience we aim to provide, and we would love the opportunity to make it right.
  
  We sincerely apologize for the frustration you experienced with your recent order. We understand how disappointing it must have been to encounter missing items and the inconvenience caused. We strive to offer a positive experience for all our customers, and we regret that this situation did not meet your expectations. Your feedback is important to us, and we will make sure its shared with the relevant team to help improve our service moving forward. We truly appreciate your patience throughout the process.
  
  

• Review fromBonnie S

  Date: 03/27/2025

  1 star

  Bonnie S

  Date: 03/27/2025

  Terrible service. They send whatever they want. They dont even look at what preferences you choose. The pricing is a scam.

  HelloFresh

  Date: 04/02/2025

  Hi ******! We are disheartened to learn of your frustrating experience with our service. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 
  
  We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.
  
  We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
  
  The HelloFresh Team
  
  

• Review fromRobert P

  Date: 03/27/2025

  1 star

  Robert P

  Date: 03/27/2025

  HelloFresh discriminates against single people. I would think they would get the most business from single people who want to cook a meal for themselves, but the lowest meal plan is for 2 people. I wrote to the company, and they suggested I get the plan for 2 people and share with a friend. So I pay for 2 meals and give one away. Great plan!

  HelloFresh

  Date: 03/31/2025

  Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!
  
  We understand how important it is to have meal plans that fit individual needs. We appreciate your perspective and value your input, as it helps us improve our offerings. Rest assured, your feedback will be taken into consideration as we continue to evaluate our plans. We appreciate you taking the time to share your thoughts with us.