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Business Profile

Graphic Designer

Logo Orbit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2022, I contacted Logo Orbit to create a webpage for my business. I paid for a webpage, a business logo, content writing, shirts and business cards. The only item I received was a logo and shirts. This company attempted to give me domain name for my company webpage that they stole from another company. Which they admitted in an email they do not own the rights to. I have been fighting with this company for a year, trying to get them to complete my webpage the way I asked and I have received nothing. They stated they couldn't give me a refund because my webpage is in the "final stages" yet half of my webpage is in another language. They copy and pasted information from other websites to pass as their own work. I did not sign a contract stating I could not get a refund when we began the process. I no longer want the webpage, they can keep it. I just want the $1,699.00, the $90.00 for the business cards that I still have not received, and $399 for content writing of my webpage. I requested an itemized receipt for the web design and they were unable to provide me one. They simply sent a screen shot of the information from their web page. I want a 100% refund for everything (minus the logo and shirts) or I will be taking this company to court, not only for the total cost of $2,188.00, but for the potential loss of commission of my company over the past year. This is unacceptable and completely unprofessional. I have been more than patient with this company dragging their feet throughout this process, costing me money and been a significant inconvenience with their inability to provide me with a finalized product(s).

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased custom hats for my business. Over 12 months later i still have not heard back from the company, they keep stone ******* me. There has been no delivery of my product. 6 or more months ago they were "going to make it right" and double my order however that never made it my way either. Ive been waiting on a refund and/or my product for atleast 12 months now with the same response every time "your account manager can help you" kind of hard to get help when they dont respond to you.

    Customer Answer

    Date: 05/05/2023

    Better Business Bureau:

    At this time, I have not been contacted by Logo Orbit regarding complaint ID ********.
    I have been several attempts to get this resolved. Well over 12 months worths of attempts. Phone calls and emails and chats
    Sincerely,

    *************************

  • Initial Complaint

    Date:02/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know where to begin with this company. We hired Logo orbit as a package deal to complete our website, business cards, some other items upfront. The website team took months to complete the work for starters. Everything was very unprofessional, wording was incorrect, half my website was either in German or ********* language for some reason.They continuedly harassed me in regards to paying more money. I had to pay for the domain, then I had to pay for the hosting service, then I had to pay for the email service (which a year later my emails still don't work). I paid an extra $500 for a Logo animation that I cant use. They refuse to rework the site they did incorrectly, they still have not done my business cards, the emails still don't work etc. etc. The real kicker is i paid over $1300 extra for an seo package. This supposedly would help my website rank in ****** and they were going to do all these things and help me for 6 months with analytics etc. etc. total bogus! Now i am basically at there mercy to transfer the domain (that i paid for) to my name so I can have the entire thing redone. ******* and ****** were unprofessional, impatient, lied at every turn to escape reasonability etc. I have over 10 months of emails, text messages, pictures, screenshots etc so if they want to claim this review is not accurate i have everything documented to suggest otherwise. At this point they have not transferred my domain and this review will remain this way until they make things right.THEY ARE SCAM ARTIST BASED ON MY EXPEREINCE. RUN RUN RUN RUN RUN!!!!!*************************************** ************

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Logo Orbit regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I paid for a 49$ package (which I misunderstood) so ***** trys to sell me on a 400$ package that includes multiple things I do not need all I needed was a logo designed to use for t shirt printing hats business cards etc. which he explained each package to me and the gold package would have covered which was 149$ so I decided I wanted a refund which on their website they advertise a 100% money back guarantee I told him multiple times I wanted a refund from him for him to finally stop arguing with me trying to tell me he need to clear this up ( after I told him I dont want anything cleared up) for him to agree to my refund then 16 minutes later he texts me again with multiple pictures and some stupid explanation that I could care less about referring to their packages. I just want my refund and not *************** an attorney over 49$

Logo Orbit is NOT a BBB Accredited Business.

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