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Business Profile

Insurance Companies

MetLife, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Reviews

This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MetLife, Inc. has 391 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 340 Customer Reviews

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    Review Details

    • Douglas K

      Date: 05/01/2025

      Douglas K

      Date: 05/01/2025

      Been trying for months to collect my deceased Fathers life insurance. They keep asking for more and different things. I had my Lawyer send them everything they asked for and still nothing. **************** is completely useless. I wish could leave less than 1 star rating. I read the other complaints here, I know I am not alone.

      MetLife, Inc.

      Date: 05/13/2025

      We have reviewed this information and have contacted the complainant directly in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention.

    • Haley G

      Date: 05/01/2025

      Haley G

      Date: 05/01/2025

      Worst communication ever. I had had a baby March 28, 2025 and as of May 1, 2025 have not received a single payment for my short term disability. I couldnt get my case manager to call me back for the first 3 weeks and when I finally got someone to call me I learned there were issues with a leave I took back in 2022. The past 2 weeks have been spent getting the run around from customer service and no one calling me back again. When I ask to speak to a manager or supervisor I get ignored. This is the worst experience I have ever had. I wish my employer would switch to a different insurance company, MetLife is a joke.

      MetLife, Inc.

      Date: 05/12/2025

      We reviewed the concerns raised and responded directly to the customer on May 9, 2029. During the telephone call we addressed the concerns raised. Due to privacy concerns related to confidential information, we are unable to provide you with a copy of our response.

    • Raymon D

      Date: 04/30/2025

      Raymon D

      Date: 04/30/2025

      I have been given the runaround for a month now trying to get my STD claim filed. They tell me they have my documents, then I call to check, and they say they don't. My doctor and I have sent the requested documents several times, only to find out they never requested everything they needed. Now it's a five-day wait, and then another five days after they see they didn't receive what they never requested.

      MetLife, Inc.

      Date: 05/13/2025

      We reviewed the concerns raised and responded directly to the customer on April 30, 2025. During the telephone call we addressed the concerns raised. Due to privacy concerns related to confidential information, we are unable to provide you with a copy of our response.

    • Shellye S

      Date: 04/25/2025

      Shellye S

      Date: 04/25/2025

      My 88 year old aunt has paid in a considerable amount of money. We have been working since April 1st to have that money put into her account. Because we still have ZERO money received, she is being foreclosed on next week. She will be in the street. They absolutely do not care about their customers. We have jumped through hoops time and again, notorized and faxed MULTIPLE TIMES requested information, yet !!!steal!!! they refuse to RELEASE HER MONEY!! We have spent hours and hours on the phone wiyh them, and there is always an excuse! If you or any of your relatives have money with them, you better begin now begin trying to get it. They are conniving thieving liars.

      MetLife, Inc.

      Date: 04/29/2025

      Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

    • Anastasiya Z

      Date: 04/22/2025

      Anastasiya Z

      Date: 04/22/2025

      The worst insurance company I ever has to deal with

      MetLife, Inc.

      Date: 04/23/2025

      Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

    • WALTER A

      Date: 04/21/2025

      WALTER A

      Date: 04/21/2025

      they are horrible on their payouts,exactly when you need them most!

      MetLife, Inc.

      Date: 04/23/2025

      Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

    • Albert B

      Date: 04/18/2025

      Albert B

      Date: 04/18/2025

      I cannot express how terrible my experience has been with MetLifes customer service. Ive encountered nothing but delays, confusion, and incompetence at every turn.Incompetent and Unhelpful Agents: Ive had to explain my situation to numerous representatives, only to get conflicting answers each time. The lack of knowledge and professionalism is shocking. Each agent seemed to be reading from a script with no real understanding of my issue.This is the most frustrating part. I asked them to email me the proof I needed to show I had paid for my policy, and they told me they couldnt do that! I was completely floored. How is it 2025, and MetLife can't email something that simple?Do yourself a favor and stay away from MetLife. Their customer service is a disaster, and youll spend more time fixing their mistakes than actually being covered.

      MetLife, Inc.

      Date: 05/05/2025

      We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention

      MetLife, Inc.

      Date: 05/05/2025

      We have reviewed this information and have contacted the complainant directly under separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention

    • Jonathan K

      Date: 04/16/2025

      Jonathan K

      Date: 04/16/2025

      Metlife *** is a bunch of *****. They won't pay anything until you return to work. I know why they do it but it's crooked and they ****. They should be shut down and face criminal charges. You do everything they ask just so they can say they didn't receive you documents. I sent them five times before they finally acknowledged. Each time is a 5 day wait for them to receive. Then another 5 days for them to accept or deny. That's a lot of waiting having to send multiple copies. They will delete all your attempts to get them tour info in an attempt to starve you to death. Pathetic company!

      MetLife, Inc.

      Date: 04/24/2025

      MetLife has reviewed the Customer Review and has reached out to the customer by telephone on April 22, 2025, regarding the concerns raised. Thank you for bringing this to our attention.

    • Bonnie S

      Date: 04/14/2025

      Bonnie S

      Date: 04/14/2025

      Metlife will endlessly ask for records over and over. They will call your vet asking for the same records that they have already received 100 times over. No matter how many times you submit them. They continue to stall in hopes that you will just give up. Metlife is the worst. Don't waste your time and money.

      MetLife, Inc.

      Date: 04/18/2025

      Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

    • Sharon B

      Date: 04/14/2025

      Sharon B

      Date: 04/14/2025

      We have an *** with them. They do everything in their power to deny *** charges even for things that are clearly medical (i.e. Cleveland Clinic) with receipts to prove it was for a doctors appointment. How do you fight against an insurance company like this?

      MetLife, Inc.

      Date: 04/21/2025

      Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

    MetLife, Inc. is NOT a BBB Accredited Business.

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