Reviews

This profile includes reviews for MetLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MetLife, Inc.

  200 Park Avenue New York, NY 10166

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  MetLife Insurance

  1 City Pl Hartford, CT 06103-3432

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  Met Life

  7755 Montgomery Rd Suite 150 Cincinnati, OH 45236

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  MetLife Insurance

  48 Christian Ln Newington, CT 06111-5451

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  MetLife, Inc.

  76 Chelsey Ct Hoschton, GA 30548-5519

Review Details

• Review fromSimon F

  Date: 04/11/2025

  1 star

  Simon F

  Date: 04/11/2025

  My experience with MetLife's Pet Insurance program was nothing short of miserable. As Geek's health issues mounted I'd get paid out my max benefits pretty quickly, and to that end MetLife did the bare minimum. However, as he was nearing the end of his life, they decided to burn bridges with us completely. We were informed that there was a special benefit form with a 1 time benefit to cover end of life expenses for the amount of $500, and when sent the form it looks notably different from the standard claim form. I filled it out while grieving the loss of my best friend (which MetLife would probably say is a cringe thing to say) and assumed I wasn't, at best unfortunately misinformed, and at worst, actively lied to. I was also told that the form needed to be filed before ending my policy, as it would be safer to ensure that it was processed correctly. The form was filed as soon as I received my receipt for the euthanasia, which was unfortunately almost a week later, but I appreciate that the euthanasia company gave me breathing room before confronting the reality of it all. MetLife then proceeds to drag its feet until two days after charging me for another month's coverage for Geek, who was, in fact, deceased, and then also rejected my claim saying my maximum was reached. Naturally I was disgusted, how do you dangle a carrot in front of a grieving family, and then also steal their wallet before taking away the carrot too? After multiple heated exchanges MetLife at least payed us back for the extra month of coverage because they're not idiots, just soulless and concerned about a lawsuit more than helping people. They told us, however that we will never be getting paid for that 1 time claim form, which invalidates the purpose of the claim form. There's a major failure of communication, education, and humanity at MetLife, and I would encourage everyone to take their business elsewhere.

  MetLife, Inc.

  Date: 04/17/2025

  To whom it may concern, This is in response to your message regarding the following referenced complaint. We have reviewed the information and have contacted the complainant directly under a separate cover in response to the stated matter due to privacy concerns. We appreciate your assistance in bringing this matter to our attention. The Compliance Team,

• Review fromSalam s

  Date: 04/04/2025

  1 star

  Salam s

  Date: 04/04/2025

  MetLife disability plans are a total scam. They dont pay out and they do everything in their power not to pay out and theyre premium only goes up

  MetLife, Inc.

  Date: 04/11/2025

  MetLife has reviewed the Customer Review and have reached out to the Customer by telephone on 4/8/25 and 4/10/25, regarding the concerns raised. Thank you for bringing this to our attention.

• Review fromJennifer B

  Date: 04/02/2025

  1 star

  Jennifer B

  Date: 04/02/2025

  What a joke. Unable to use Short term disability due to needing a three month notice, but with new employer the plan would not kick in until 3 weeks prior. Why pay for something that can't be used.

  MetLife, Inc.

  Date: 04/07/2025

  Thank you for bringing this matter to our attention. We have contacted this customer directly by email to obtain additional information.

• Review fromJanet L

  Date: 03/28/2025

  1 star
  If I could leave 0 stars, I would. This is definitely a Too good to be true situation,which I find very unfortunate since senior citizens are being suggested this insurance. After one year and a half I was finally approved, I have paid more than they will be paying on my account. You are better off staying away from NCD, whether associated with Nationwide or Metlife. The work hasn't been done, no impressions made yet, since I finally was approved in January and diagnosed with a brain tumor in February.

• Review fromHayden M

  Date: 03/26/2025

  1 star

  Hayden M

  Date: 03/26/2025

  MetLife refuses to pay my dental claims because it says I have dental insurance with another insurer. I get my insurance through my employer, and my employer switched from Cigna to MetLife. I have never been double insured and have even submitted the termination letter from Cigna. I do not understand how MetLife cannot comprehend this. MetLife refuses to acknowledge any of this, so I am essentially uninsured. Having MetLife is actually worse than being uninsured because I am paying for the privilege of having my claims denied while also paying out of pocket for dental care. If your employer switches to MetLife, prepare for endless frustration with their useless customer service department.

  MetLife, Inc.

  Date: 04/10/2025

  Applicable privacy laws and internal policies do not allow us to release protected health information (PHI) to a third party. We have reviewed the concerns brought forth and responded directly to the complainant explaining our position. The letter to the complainant was mailed 04/10/2025 via the ****************************.

• Review fromBILL B

  Date: 03/26/2025

  5 stars
  I and my family have used ******* ******* at The ******* Law Firm, several times to assist us with estate planning and other legal matters. He has always been very professional. He has fulfilled our needs and has actually exceeded our expectations;.

• Review fromAngela L

  Date: 03/24/2025

  1 star
  I wish I could give the a negative star. Unprofessional company. I have been dealing with them trying to get them to make a payment for my sons braces since Dec. They use excuse after excuse. First the check got lost and then the payment never got sent out. Now they had the wrong tax id number. I tried 2 times to talk to a manager and no one was available. Unbelievable. I am not happy and tired of not getting answers. Don't use them. They need better training.

• Review fromRaymond J

  Date: 03/23/2025

  1 star

  Raymond J

  Date: 03/23/2025

  Short term disability claim not paid since the end of January (covering the week of January 23rd to January 30th) . I'm constantly told 5 days to review medical information sent. They received information again for all my visits since the claim began on 3/12/2025 today is 3/23/2025. I use old math skills and come up with that being 7 business days and 4 weekend days to relax and let my bills pile up. My requests for claim manager to contact me with specifics on what is needed or to prompt my doctors office if they don't send right away go unanswered. I'm at wits end. I have used all of my leave time and bill collectors are getting antsy. I agree that ZERO stars is a more appropriate assessment of their service and commitment to their customers.

  MetLife, Inc.

  Date: 04/02/2025

  We reviewed the concerns raised and have responded directly to the customer. An email was sent to the customer on 3/28/25 addressing the concerns raised. Due to privacy concerns related to confidential information, we are unable to provide you with a copy of our response.

• Review fromAmber C

  Date: 03/20/2025

  1 star

  Amber C

  Date: 03/20/2025

  I was struck with a debilitating illness that left me with 24/7 vertigo among other severe symptoms, and the process to apply for, substantiate, and receive MetLife's Short and Long-Term Disability Insurance, which I'd paid into for 12 years while serving at a national non-profit with a mission to expand employment opportunities for Americans with disabilities, was insulting, disingenuous and dehumanizing. I'm still owed money on my legitimate claim that MetLife eventually approved.

  MetLife, Inc.

  Date: 04/02/2025

  We have reviewed the concerns and have reached out to the customer on 3/26/25 by telephone and email. Due to privacy concerns, we are unable to provide any further information regarding this matter. We appreciate your assistance in bringing this to our attention.

• Review fromDeAngelo H

  Date: 03/18/2025

  1 star
  RE: Complaint Against MetLife Insurance Unprofessional Recruitment Practices Dear BBB,I am writing to formally express my dissatisfaction with MetLife Insurances recruitment process for the ********************* Claims position. The lack of transparency, communication, and professionalism has left me deeply disappointed and compelled to file this complaint.Summary of **************************** Contact:I applied for the role in 02/11/25 and was contacted by a MetLife recruiter shortly thereafter.During a phone screening, the recruiter explicitly stated I would advance to the next interview stage with the hiring manager.Three Weeks of Silence:Despite the recruiters assurance, I received no updates for over three ************************* Rejection:On March 18, 2024, I proactively followed up for an ********* response, I received a dismissive, automated email stating, We are pursuing other candidates Well keep your resume in our system. No explanation was provided for the sudden reversal of their initial feedback.Key Concerns:Misleading Communication: The recruiters assurance of advancement created false expectations, wasting my time and energy.Lack of Professional Courtesy: Ghosting candidates for weeks and issuing a generic rejection after prompting reflects poorly on MetLifes corporate values.Damaged Employer Reputation: This experience has eroded my trust in MetLife as a respectful and equitable employer.Request for Resolution:I urge the BBB to facilitate:A detailed explanation from MetLife regarding the discrepancy between the recruiters promises and the outcome.Accountability for the unprofessional treatment of candidates.A formal apology for the misleading communication.I trust the BBB will investigate this matter and ensure MetLife addresses its recruitment practices to prevent similar issues for future applicants.