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New York Life Insurance CompanyHeadquarters
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This profile includes reviews for New York Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 293 Customer Reviews
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Review fromJeff Y
Date: 11/09/2024
1 starJeff Y
Date: 11/09/2024
Out of work 07/17/24 due to an emergency craniotomy ( brain bleed ) . Complications after . Return to work 10/28/24 . My NY Life Disability policy was set to pay 60% of my regular wages or about $2700.00 per month . Their conditions state that if someone gets Social Security RETIREMENT benefits that disability payments get offset by that benefit . What a morally bankrupt dishonest set of rules . My family depends on both to pay all the bills and survive . Out of work 15 weeks and got $1,777.33 from NY Life .Yes I should not PROFIT from being disabled . But I should not be PENALIZED either .The net result of the offset was to reduce my total income percentage to just 34.6% for those 15 weeks -at a time my expenses increased . This is a poorly attributed policy not a law . Because of that fact - I will NEVER do business with this c*** Company again in any way shape or form via my employer or individually nor will my family do so either .New York Life Insurance Company
Date: 11/12/2024
We regret that the customer had a poor experience with our **********************. We understand their frustration and hope they can understand that the disability policy needs to be administered according to its terms and provisions. The employers disability policy states that disability benefits are reduced by Other Income Benefits the customer receives or is assumed to receive. Other Income Benefits include but is not limited to Social Security disability and retirement benefits. As the customer was receiving Social Security retirement benefits, their disability benefit was offset accordingly, per the terms of the policy. This information was explained to the customer by phone and in writing on 11/8/2024. Should the customer have any other concerns, they may contact their Claims Manager ******** for assistance.Review fromSherri D
Date: 11/06/2024
1 starIf you have any medical issues new York life insurance won't give you life insurance guaranteed life insurance is a lieReview fromLily J
Date: 11/04/2024
1 starLily J
Date: 11/04/2024
I had to file for **** to travel to provide care for my daughter after her surgery and NYLGBS communication has been sparse and not efficient. They do not send any email or text notifications that correspondence has been uploaded to your claim online and their Absence Managers do not follow-up with phone calls to ensure information is received or that there is missing information from paperwork. I spoke to another absence manager and still did not receive another follow-up that any information was missing from my primary absence manager and my claim was denied. I spoke to representative via chat and was advised that correspondence was uploaded and that I needed to resubmit the paperwork completed with missing information to have to wait another 5 days for claim to be reviewed for approval. I am already within the timeframe and almost done with the time requested at this point and needed to extend for a few more days. There is no care or compassion at all from anyone there when it comes to these claims. While I understand there may be quite a few claims each of the absence managers are handling each should be tended to with care and compassion for the person that has filed for the leave. These are difficult times in a family's lives when their family member is suffering from a serious health issue.New York Life Insurance Company
Date: 11/06/2024
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. We contacted our **************** who indicated they attempted to contact the customer to verify additional information at the start of the leave and left a message on 10/2/24 and 10/8/24. The customer returned the call but the Leave Manager wasnt notified that she had called with the information. In addition, our Leave Manager notified the customers employer of what information was needed and was not received. On 10/31/24 the claim was closed and we sent the customer a letter. Upon receiving the 11/4/24 correspondence from your department, we directed our Leave Manager to contact the customer telephonically to resolve the issue and left a message on 11/4/24 and 11/5/24. We would ask the customer to please contact her Leave Manager, ******, at *********************** for further assistance.Review fromA G w.
Date: 11/02/2024
4 starsI am A>G> ****** 3rd. I was/am por for step sister who passed 10-29-2023. She left behind a 51 yr old son with the judged mentality of a 11 or 12 yr old. He in a state service ********************** system. They provide an apartment which he lives in. They provide a person who takes **** to Drs appointments etc. Also take him grocery shopping. **** works 3 hrs a day for 4 days a week called ************. He is moninitored at work and they report he works well at what ever level they think he's capable of. His wages are deposited automaticly in a bank account for which he has and uses a debit card. He does his own ****** and cooking and frequently walks to a library, cafe etc. he walks to his bank, about a block to draw out coins to use in the laundry in ************ which is home to many challenged people. I for got but his Name is ******* ******. He has many friends in town is is a happy friendly giving young man. My wife and I have Power of attorney for **** and control his money other than what *** takes care of. His mom asked to have a supplemental needs established for any proceeds realized from her estate which ha been done. He has a limit on how much money he can have to stay in the 'system' as his mom wanted. Problem. We filed for a life insurance she had with **** being the beneficiary. There were 3 policys 2 of which have been paid. We have been working for a year to cash in the AARP-New York Life policy. 1st needed my POR form. Than our POA form. Than a 'special needs' truct fund which we established. **** will never have access to any of the proceeds. They, have stone walled us for months and our lawyer couldn't help. They than needed a conservativeship set up. The lawyer said bad idea. *** said it would kick **** out of the system. Now they need a letter on a doctors stationary stating that **** is capable of handling the money from the policy. His Drs. are part of the *********** system and won't touch it. I we've exhausted all! HELPReview fromDolly S
Date: 10/30/2024
1 starDolly S
Date: 10/30/2024
I was in the hospital in February I suffer from long haul Covid I have been in the hospital three times since I had it so February I was admitted to hospital *** paid me two checks after that I have not received a short term disability check since till this day. I did what they asked but they would say I didn't send something or the doctor didn't send something . So I was in the hospital June same thing couldn't breathe went to hospital by ambulance stay three or four days. The nurses looked over my notes and took upon themselves to go against the doctors that told me I'm not ready to go to work. I have almost lost everything waiting on them so now my case is closed. But remind you I pay for the service. But when you get some one on the line baby crying or dog barking. This company is unexceptionable they dealing with sick patients. It's hard for me to breathe it's hard getting paperwork to them for them to say I did send this or that when I know I did or I watch my nurse do it... People with disabilities should not be treated like thisNew York Life Insurance Company
Date: 11/04/2024
We regret that the customer had a poor experience with our **********************. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, although the customer reported she was unable to work, we determined that the findings in the available medical records failed to support a level of severity in her condition to prove that she was Disabled. Our Claim Manager attempted to contact the customer telephonically on 10/16 & 10/29 without success. We encourage the customer to appeal the adverse decision as indicated in our 8/8/24 letter. Should the customer have any concerns, they may contact our Claim Manager, *****, for assistance.Review fromdorene l
Date: 10/28/2024
1 stardorene l
Date: 10/28/2024
My husband turned 75 and was sent a letter about a rate increase. He took the paperwork with him to his job offshore in ***** and told me he would look everything over. he returned to our home on September 25th, went to bed and never woke up. (All aarp paperwork was in his travel bag). I explained this in the phone and quickly received a letter that policy was not in force, you are getting zero! Mind you he has been paying on this policy $10,000 since 2007! When somebody works offshore communications can be complicated! This company is a joke.New York Life Insurance Company
Date: 11/11/2024
Dear Complaint Analyst:I am writing in response to the complaint received from your office concerning the claim filed by Ms. ****** ***** for the Contract issued to Mr. ******* ***** under the **** Life Insurance Program from New York Life. This is a direct group life insurance program where the group policyholder is sitused in **********, D.C.A review of our records indicates ******* ***** completed a Request for Group Term Life Insurance with us on July 19, 2007. Contract A3317024 was issued for $10,000 life insurance with an Insurance Date of August 1, 2007.We kindly refer you to the following Contract provisions that state in relevant part:PREMIUM YOUR PREMIUM increase at five year AGE bands as follows: *****, *****, *****, *****, *****, ***** and *****. YOUR PREMIUM for each five year AGE band will be based on YOUR then current AGE. YOUR PREMIUM is subject to change at any time on a class basis.GRACE ****** GRACE ****** means the 31 day period that begins on the PREMIUM DUE DATE. It is available for payment of PREMIUMS due after insurance initially becomes effective. During the GRACE ******, YOUR insurance will be continued. However, if the PREMIUM due on the PREMIUM DUE DATE is not paid by the end of the GRACE ******, insurance will lapse and end.A review of our records revealed the premium due on August 1, 2024 was not paid and the Contract lapsed.On July 2, 2024, a letter was mailed to Mr. ***** reminding him the quarterly premiums were scheduled to increase from $130.95 to $226.75 on August 1, 2024. The letter indicated if he had any questions regarding the contract, rate increase, or for the Exchange Option, he could contact our office.On August 13, 2024, a reminder letter was mailed to Mr. ***** informing him that the ***** period for the premium payments under the life insurance Contract was close to ending, which meant, if the payment wasnt made soon, the coverage could lapse. The letter advised a payment could be made on the website, by phone call or mailed to avoid any gap in coverage. On September 9, 2024, a Lapse Notice was mailed. On October 8, 2024, by online submission, we were notified that ******* ***** had passed away on September 26, 2024.On October 9, 2024, we mailed a letter to Ms. ***** advising her the Contract was not in force at the time of Mr. ****** passing and had no value.We are sympathetic to Ms. ***** on the passing of her spouse; however, the Contract terms indicate if the coverage is lapsed, there are no payable benefits. If you should have any further questions or need any additional information, please feel free to contact me at **************, or by fax to ************. You may also contact Appeals Specialist **** ****** at ************** or our toll free number **************. Sincerely,***** ******* ***** ******* Corporate Vice President New York Life / ****Review fromChris B
Date: 10/21/2024
1 starChris B
Date: 10/21/2024
This is the second claim I have had on the same knee. The first time it took 4 weeks to send out my paperwork. Only after I talked did someone do there job. I filed the second claim a week early and asked if there is going to any issues getting this in a timely manner. 10 business days as you are legally supposed to provide. Once again it room 18 business days to send the packet. I had the doctors office fax it on the 15th. I watched her fax it with the fax number provided.I called today and what a surprise you didn't receive it. So she is faxing it over again. That paper work is a waste of time. You have had all this information and contact with this doctor. I have had it. I have paid for this service for years and never used it. So when do I get service for a product I have been paying for. I would like to hear from your ethics committee on how your service is not being rendered.New York Life Insurance Company
Date: 10/25/2024
We regret that the customer had a poor experience with our **********************. We understand his frustration and hope he can understand it is our goal to administer the policy according to its terms. Our goal is to issue consistent benefits without any delays. However, we conduct an investigation and often wait for supporting documentation to approve benefits. However, there were opportunities for our ***************** to process the claim more quickly. We apologize for this oversight. Upon receiving this correspondence, we directed our ************ to contact the customers provider, which led to the approval of the claim. The claim is now active in our system. Should the customer have any questions, they may contact our Claim Manager, *****, with any questions.Review fromPaul L
Date: 10/17/2024
1 starPaul L
Date: 10/17/2024
Our experience with NY Life Insurance Company: 10/2021, first for *** and later for **** Once the *** went into ***,we hired a lawyer in advance of the conversion.We were able to receive *** benefits in a timely manner because we jumped through the hoops and paid for legal advice. *** reports, ***, and many other items required. We spent about $8000 in legal fees. Once *** was approved, a requiremen was to apply for ****. After 3 trys, and an administrative law judge hearing, he was given a "favorable decision" letter. This was May of 2024. We never received an award letter, nor a payment award.However, ********* *****************, began to offset our monthly benefits with an "estimated" amount of SSDI to be received. They did not send us a letter informing us of the adverse action and we were short deposited. Working ****** the claims manager, we got an extension. Then received a demand for overpayment threatening from ***********. The letter contained their made up number, Demanding our backpay, or they will cut off all payments to us. We were given until Dec. 2024 to try and work out our issues with Social Security, even though we hired an attorney, for another $6K, who should be handling this, but we are doing all the work ourselves. We have not signed an agreement to pay back the overpayment, and we were informed in writing after the offset was taken from our monthly payments.We are at the mercy of ****. We purchased this policy 31 years ago to avoid, Undue stress,on top of the disability, procedures, *** ************* surgery, insurance deductibles and ******. I wish the NY Life could be exposed for their illegal practices. I feel as though at this point they have violated the terms of our policy intheir threats and actions without notification, jumping the gun because they are worried they wont get their overpayment back. We have a lot to lose: 7 more years of benefits, we will pay the overpayment, our lawyer advised us early. Worst customer service!New York Life Insurance Company
Date: 10/23/2024
Based on the information provided we are unable to determine which specific claim the customer is referring to. We sent the customer an email on 10/22/24 to obtain more information and try to assist with the concerns he is having. If the customer is willing to provide more information to us - incident number for his claim, DOB, etc - we'd be glad to look into this further.Review fromAudrey K
Date: 10/10/2024
1 starAudrey K
Date: 10/10/2024
I filed a claim for short term disability in the first few weeks of July (had wanted to file earlier, but my ortho doc was out of town), and it took until mid-August to get my claim approved. It was only approved until August 7th, and re-approval was required to keep my checks going, as I am going to be off until at least November . I was given very little direction on the next steps in my case, and it took many phone calls and visits between New York Life and to my doctor to try for re-approval. On September 23rd, the paperwork was finally filled out by my doctor (he hadn't received any messages from New York Life, and had to white out the original form and go over with new dates and new info). I called a week later, September 30th, to check in, and they let me now they also required the office visit paperwork from that day, so I submitted it and the *** let me know it was received. I called again on October 4th to see if there was any progress, because I'm delinquent on most of my bills, and facing eviction and ***ossession of my car if I don't get paid soon. They said they would escalate the case, and call me back that day. 4pm rolled around without a callback, so I contacted them via chat, to ask if I could get a timeline. The *** said that it would again be escalated.I called back, once more, today, and they said I had to re-submit the office notes that I submitted on Sept 30th (which still show up on my portal), that they were needed to move the case forward. I had to send via email, and was told that it'll take 24 hours to receive the email, and then 3-5 business days to hopefully hear about a decision. It's been over 3 months and counting for a process that's only supposed to take 10 business days. I'm so exhausted at this point, and if I ever get paid, more than half of my back pay is going to go to overdraft fees, back rent, and late fees on my bills and credit cards, if I ever see the money.New York Life Insurance Company
Date: 10/15/2024
We understand Ms. King’s frustration regarding the handling of her claim and the service she received. Customer service is extremely important to us, and we regret that Ms. King has had a less than favorable experience. We escalated the customer’s concerns to the appropriate levels of management to address. As of 10/11/24, our claims department completed the review of the updated information received on Ms. King’s claim and have extended her benefits. Additionally, a Senior Claim Manager attempted to reach Ms. King on 10/11/24 to provide an update on her claim. Should the customer need assistance, she may contact her Claims Manager, John with any questions.Review fromheather o
Date: 10/08/2024
1 starheather o
Date: 10/08/2024
New York life is a s***** company. They deny claims so they don't have to pay out. I went out of work in aug for mental health. It took them 7 days to reach out to me to say that they faxed the paperwork over to the doctor and not getting anything back. So I call the doctor, get the info needed fax+. Reach out to the doctor *** said they faxed it. When you speak with an agent from nyl they say they didn't recive what the doctor sent. My claim had been open since 8/20 they denied my claim on Sept 10. From my understanding they write there own policy so if your diagnosis doesn't matter what they think it should be they will be deny it. On Sept 9/10 they denied my claim, I sent over an appeal letter. It took them from 9/11 to 9/20 to assign someone my case. Every time you call can never get a hold of anyone and that's even on the claim side. The customer service agents don't know anything. If you ask to have it the process speed up. I'm told they can't do that. If you try to call your case manger STD you can forget talking to them they are never available. If you ask for a manager something. No one answers the phone. Then they sent my appeal in to the appeal **** on 9/20 , here it is Oct 8 still don't have an approval. They are such joke. They like to drag there feet. Use stale tatstics so they don't have to pay.New York Life Insurance Company
Date: 10/14/2024
We regret that the customer had a poor experience with our company. We understand her frustration and hope she can understand it is our goal to administer the policy according to its terms. The policy requires that receive proof that the customer is Disabled according to the policy terms. In this case, the medical documentation received to date has failed to provide sufficient proof that the customer is Disabled according to the policy terms. Customer service is extremely important to us and we have escalated the customer’s concerns to the appropriate levels of management to be addressed. On 10/10/24 our Appeal Specialist contacted the customer to provide an update on her claim. Should the customer have any questions, they may contact our Appeal Specialist, Joseph, with any questions
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