Complaints

This profile includes complaints for UBS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  UBS

  1285 Avenue Of The Americas New York, NY 10019-6031

• 

  UBS

  One Union Square, Suite 100 Krystal Building Chattanooga, TN 37402

• 

  UBS Financial Services, Inc.

  5200 N Palm Ave Ste 101 Fresno, CA 93704-2225

• 

  UBS Financial Services, Inc

  3737 Glenwood Ave Ste 200 Raleigh, NC 27612-5515

• 

  UBS Financial Services Inc

  119 W 5th St Pueblo, CO 81003-3161

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for a month now to get this company to issue me the balance on an account that I legally have control over, with no success. I have called them and spoken with one of their customer service reps. six times (on 4/10, 4/14, 4/24, 4/28, 5/8 and 5/10). During these six contacts I was also transferred to reps. in other departments many times. I have been told that a check would be sent out within 24 hours, and even twice that a check had already been sent out, but the last time I was told that was two weeks ago and I still have not received a check. The account # is ******* and the balance of the account as of 4/30/23 was $746.71. This issue is with UBS Financial Services in *********, **.

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding UBS has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/3/23 $99,999 was stolen from my UBS account. On or about 2/1/23 attempts were made online to withdraw funds, but it did not go through and the account was locked. The UBS rep informed me of this on Wednesday or Thursday, 2/1 or 2/2/23. However, on 2/3/23 a UBS employee allowed the account to be unlocked and provided a code via cellphone to the unauthorized user despite the lock on the account and UBS knowing that I do not do online banking or use a cellphone. Since 2/3/23 I have been attempting to get my funds back, called UBS, spoke with their security person, but to no avail. They promised the money within 5 days of the incident, then it was by the next week, then the following week. It is now one month since my funds were stolen, something which was allowed by a UBS employee, and yet I cannot get the money put back into my account. Please help me. Thank you.

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dad was so kind as to leave his children, including me, part of his estate. In dealing with UBS, my siblings and I have been trying to get things closed out with UBS since November. No matter how many times I try, I cannot get the same person to call me back. Each person I speak with tells me something different. I have requested many times to speak to a manager and only once has one ever called me back and that was only after I said I would need to file a complaint. To date, I still cannot get my account closed out because I have repeatedly ask to speak with someone that knows the account/situation and regardless how many times I say that, I cannot get that to happen. Just today, I could not get the same person to call me back and during the time frame of someone different calling me, $2,000 were lost in stocks. Dealing with UBS is not good at all. I want this resolved, the estate to be closed, and for no one to deal with UBS again.

  Customer Answer

  Date: 03/14/2023

  At this time, I have been contacted directly by UBS regarding complaint ID ********, however my complaint has NOT been resolved because:

  Hello and thank you for following up. The business contacted me but never referenced the complaint. I had also called them numerous times so I'm not sure which they were eventually responding to. I have closed out all of my business with them. They were a rather awful company to work with and very unprofessional.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *****************

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding UBS has been resolved.
  

  The overall issue did end up being resolved but the customer service, or lack thereof, was very bad. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I changed financial advisors from one company to another. I requested my funds be transferred to the new financial institution from UBS. When the money was transferred to the new institution it was transferred with a $1,835.28 liability. There was no explanation for this liability. So I called UBS with my new financial advisor on 12/22/2022 and talked with *************************** who said it was many years of fees on the account that add up to the $1,835.28 liability on the account. I asked why I had that many years of fees on the account and I have never been aware of fees, a negative balance, or received any type of invoice. He said he would have a manager contact me at the time we mutually scheduled for December 23, 2022, between 3-4 pm central time. No one from UBS called on December 23rd. On January 9, 2023, I called UBS again and talked with *****************. He said I would need to talk with a manager and scheduled the meeting mutually for January 10, 2023, between 11 am-3 pm central time. I also confirmed the phone number to call back on. After there was no call I called UBS. The first person I talked with *************************** up or disconnected from me. I called back and got another employee. They scheduled a call with a manager on 1/11 1-2 pm or 1/12 noon - 2 pm. I got a call from a manager ******** on January 10, 2023, at 5:26 pm. I was unable to answer at the time and the manager left a message and said she would try again and I could also try to call back. I called back on January 13, 2023, after I received no call back from the manager ********. I called back and talked with ****************. He scheduled a call back from a manager on 1/17 8:30-10 am or 1/18 1:30 - 2:30 pm. I was assured I would get a call from a manager. The employees are always apologizing and telling me that managers are available during these times but no one calls me back. I tried calling a local advisor in *********** ** at ************, on 1/23 and left a message with no callback.

  Customer Answer

  Date: 02/25/2023

  At this time, I have been contacted directly by UBS regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The business contacted me back. They had said from a previous call I had made and did not reference the BBB complaint. They were only willing to wait one years fees because that is all their system can do.  I have over ten years of fees charged that I was not aware of. When I asked to speak to a supervisor above the manager she said there was no one else to talk with and my only other option is to contact the client relations team and file a complaint. I will be calling to file a complaint. She reversed the one years fees.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************

  Customer Answer

  Date: 03/25/2023

  At this time, I have been contacted directly by UBS regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   

  A manager called about a month ago. They said they could only refund one years fees even though I have over a decade of fees I was not aware of. I now have to call another department to get any response.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, ***************************, was trustee of my father's (**************************) Trust, which had invested funds in an account with UBS Financial. My mother passed away on August 7, 2022. I am the successor trustee of the Trust which included the above-referenced account. My sister ***************** initially made contact with UBS employee ********************* on September 27, 2022 and explained the situation, then emailed a copy of our mother's death certificate as ************ had requested . ************ then requested the successor trustee form which was emailed to him by *********************************, our accountant, on October 21, 2022. On numerous occasions, I have attempted to contact ************, as has **********************. I have spoken to *****************, ************************* as well as individuals named ******* and **** who did not offer their last names, and several others. At each conversation, these UBS employees assured me that they would return my call the following day. This has not occurred.We are attempting to probate my mother's Will which will require that these funds be disbursed to her heirs. In addition to this complaint, I have communicated with UBS Investor Services both by email and phone. At this time, we see no recourse other than to file this complaint.

  Customer Answer

  Date: 12/04/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by UBS regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A purchase refund from vendor ******** is not being made available on former UBS/Wageworks account. I've contacted both Wageworks (and now Health Equity) who was apparently researching this but failed to resolve the issue stating it would be a UBS responsibility since it was refunded to my old Wageworks account. I confirmed with the *************** team that the refund has been successfully processed to my older debit HSA card ending in ****, but it's not displaying on my account. Stripe information: ************************************************************************************************************************************************************************* 

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother started an account with then in 2014. Since it performed poorly, she wanted the money moved to her Citibank account. However, UBS stonewalled her every step of the way. She later developed Alzheimer's and died. As her mind succumbed to dementia, one of the last things she could remember with her failing brain was how anxious she was about getting the money out of the account.A month after we supplied UBS the death certificate, they finally said they would call regarding transferring the money. They still haven't called.

• Initial Complaint

  Date:08/31/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially contacted UBS at the prompting of my aunt who shared an account with my father. He passed away in June 2021. She was advised by UBS that I should contact them because half of the account was legally supposed to disbursed to me(the sole heir). I called and supplied them with a death certificate. Not good enough. I have is original will. not good enough. I contacted an attorney. After over a year of back and forth and getting the run around and no answers, I called with my attorney. Today they tell me there is a $0 balance. Why would there even be an account if the balance is zero? Save yourself and do NOT work with these unprofessional people. They could have saved me a year and an attorney's fee and tell me that a year ago. I will never use them for anything and I will be sure to spread the word wherever I can.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by UBS regarding complaint ID ********.
  
  Sincerely,
  
  *****************************