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Business Profile

Investment Management

Voya Financial Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

This profile includes complaints for Voya Financial Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Voya Financial Inc. has 9 locations, listed below.

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    Customer Complaints Summary

    • 316 total complaints in the last 3 years.
    • 133 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/14/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a cash out of my ************************ and I never received the money and actually paid for expedited delivery that never happened. And when I reach out to Voya the service agents hang up on me.

      Business Response

      Date: 06/18/2025

      The customer was provided a response on 6/12/25 and 6/18/25.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customer’s complaint. Thank you.

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      03/04/2025 I went to work, was not feeling well, went home about an hour and a half later. I got home and at some point fell and hit my head causing a concussion and brain bleed. Voya is saying my accident happened at work, my Personal Health Insurer has already paid the hospital bill because it happened at my home. I have repeatedly told Voya this but they insist that it happened at my job so they denied my accident claim. I was told to fax them my ambulance report which shows the location of pick up as my home. I have viewed doctors notes and no where can I find that the doctors are saying this accident happened at my work. It does note that they had to get me out of my bed since I could not get out of my bed. I just want the company to honor the claim that was filed in good faith. The person who did not really read everything owes me an apology as well. I have so many documents regarding my accident.

      Business Response

      Date: 05/22/2025

      Voya made multiple attempts to contact the customer. The customer was left voicemails for who to contact. At this time **** is closing this matter.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

    • Initial Complaint

      Date:05/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a retirement plan administered by ****, as a former city employee (******). Last year, I moved to ************** employment and have been trying to withdraw my money and send it to the New York State retirement plan. As per Voyas numerous hurdles for withdrawals, I filled out the forms completely, had them notarized, and mailed them in. However, Voya rejected the withdrawal and is holding onto my funds because one of the times I spelled my name appeared illegible. This is a pretextual reason to withhold my funds and continue to charge onerous fees that eat up my retirement savings. A Voya representative even joked that I better take out the money before June because their June fee would eat up my remaining Traditional *** balance with them. Voya thinks its funny to act like gangsters, unlawfully withhold our hard earned money, and eat up this money with fees on accounts we have been trying to move from them for months now.

      Business Response

      Date: 06/05/2025

      The customer was provided a response on 6/4/25.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was on medical leave from my job. I paid my health care to Voya Financial for month of February.(551.32) I returned to work on Feb 14. I am trying to recover half of month payment on health care(275.52)In my communications, I have received 3 different dates as to when I should receive a paper check.First told check issued on 4/21/2025. Then told check was to be mailed 2 days later on 4/23/2025. Finally told check went out on 4/24/2025.I started my communication with Voya on March28th.I am looking for transparency in resolution on when I will see my money.

      Business Response

      Date: 05/09/2025

      The customer was provided a response on 5/9/25.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

      Customer Answer

      Date: 05/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** *****



       

    • Initial Complaint

      Date:05/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding ongoing issues with Voya Financial related to the disbursement of my late mothers life insurance policy and 401(k) benefits.Since October 2024, I have repeatedly provided Voya with all required documentation. I am the executor of my mothers estate and have submitted legal documents proving my status. Despite faxing the requested information over 15 timesfrom my home, an attorneys office, and a third-party administrator recommended by the companythe issue remains unresolved.The company continues to withhold life insurance and 401(k) funds that are rightfully owed to my sisters and me. We have spent countless hours on the phone with their representatives, often being transferred repeatedly or left without clear next steps or resolution.This delay has caused unnecessary emotional distress and financial hardship. We have fully complied with all documentation requests and legal obligations. I am requesting the BBB's assistance in holding this company accountable for their inaction and ensuring that the owed funds are released without further delay.Thank you for your time and support.Sincerely,****** ******** ************

      Business Response

      Date: 05/09/2025

      The customer was provided a response on 5/9/25.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

    • Initial Complaint

      Date:05/05/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May ****** To Whom it may concern,Re ******************************* Deceased: ******* E *** ******* WE HAVE BEEN SENDING THIS INFORMATION SINCE NOVEMBER. I SPOKE WITH A SUPERVISOR LAST WEEK AND SHE SAYS 3 DOCUMENTS NEEDED TO BE SENT AND THEY WERE FROM THE 3RD PARTY. YOU HAVE ALL OF MY INFORMATION THIS HAS BEEN GOING ON SINCE NOVEMBER!!!!!!!! I AM GOING TO REPORT THIS COMPANY TO THE BETTER BUSINESS BUREAU AND WITH MY STATE DEPARTMENT INSURANCE COMPANY. I AM REPORTING THIS COMPANY BECAUSE NOW YOU ARE DOING SOME TYPE OF FRAUD. IT DOES NOT TAKE PAPERWORK BEING SENT OVER 5 TIMES!!!!!! WHEN I SPOKE WITH THE SUPERVISOR, SHE SAID SIGNATURE WAS MISSING AND HAD ME ENTER VOY CHECK INSTEAD OF VOYA ACCOUNT, NOW YOU ARE SAYING YOU NEED TO WHOLE ENTIRE DOCUMENT RESENT?? WHERE IS ALL OF MY PAPERWORK THE HAS BEEN PREVIOUSLY RECEIVED; YOU PREVIOUSLY STATED YOU HAD EVERYTHING THEN SENT OUT MICHIGAN STATE TAX FORM, WHAT DID YOU DO WITH THAT! ALL OF THESE DOCUMENTS HAVE BEEN EMAIL ALONG WITH MAILED SEVERAL TIMES TO YOUR COMPANY. THIS IS ABSOLUTELY RIDICULOUS THAT I ALONG WITH MY 3RD PARTY COMPANY HAVE TO KEEP CALL THIS COMPANY AND SENDING FAXES TO YOU AND FOR YOU NOT TO RECEIVE THEM!! YOU NEED TO GO THROUGH ALL OF THE ***** THAT YOU CURRENTLY HAVE FROM THE PREVIOUS MONTHS AND PUT MY PAPERWORK TOTHER AND STOP TELLING ME I NEED TO FILL THE ENTIRE FORM AGAIN BECAUSE YOU ARE NOT LOOKING ALL OF THE OTHER PAPERWORK THAT WAS ALREADY SENT. WHY IS IT THAT A SUPERVISOR CLAIMS TO SEND IN THOSE 3 FAX ITEMS AND EVERYTHING WAS ALL SENT FROM SOMEONE ELSE THAT KEEPS SAYING PAPERS ARE MISSING. WHY DO YOU KEEP REQUESTING ME TO RESENT AN ENTIRE STATEMENT FORM TO YOU WHEN IT HAS ALREADY BEEN SENT!! SOMEONE NEEDS TO GET OFF OF THERE **** AND FIND MY PAPERWORK TO GET THIS PROCESSED SO I CAN BE DONE WITH THIS COMPANY.

      Business Response

      Date: 05/09/2025

      The customer was provided a response on 5/9/25.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

      Customer Answer

      Date: 05/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ***



       

    • Initial Complaint

      Date:05/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Voya managing my 401k has been a nightmare. It has been a zero % return on my money from day one over a year now. **** has taken 4 entire business weeks to process my termination requests. I left my last company over a month ago! and **** is still processing the request. They are just scamming people with poor service, its unacceptable. Someone needs to look into them.

      Business Response

      Date: 05/13/2025

      Voya made numerous attempts to contact the customer. The customer has been non-responsive. At this time **** is closing this matter.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

    • Initial Complaint

      Date:05/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to transfer my Voya 401K that was left from an older employer.They told me that i needed a PIN number in order to make any changes and could only mail it to ***** I moved several times since that 401K that was done in 2016 i needed to change my address.They requested a letter including , old address, new address , copy of my new Driver License and my signature.I have sent 4 letters in the past 2 years and I'm still waiting for my new PIN (In order to transfer my 401K to Fidelity) but i have no response from Voya.I called serveral times and i was told by the phone a lot of different excuses and they always asked for a new letter. I was not provided with an email address where i can send an proper email to get my PIN in order to take my 401K out of Voya.

      Business Response

      Date: 05/06/2025

      The customer was provided a response on 05/06/2025.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the statement dated 4/4/25 yesterday. According to the statement, there are three options: ***************** ($286,117.24, Large Cap Eqty S&P($112.073.01) and International Eqty Ind($41,451.66). I call Voya Financial this morning. They said that on 4/3/25, I requested my investment options into three. I had never requested my investment into three ways. I always kept the most stable option - Stable Value for 100% since 2019. I retired in 2017, and I had not taken any risky investment.Especially this president who has been raising the tariffs other countries and his policies leads to affect the stock market, there is any reason for me to switch some of my funds into risky options. I would appreciate it if you would investigate this matter and make the investment option to previous 100% Stable Value ********* regards,***** ******* *****

      Business Response

      Date: 05/06/2025

      The customer was provided a response on 5/6/25.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ****** *****



       

    • Initial Complaint

      Date:04/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Voya financial- Cobra initiated for dental ********************** and vision 10.26.2024 via Catholic medical center *** as employer. On Feb 1st *** acquired by ************************ *** and benefits were to continue with ************ (new state). No record via ************ and multiple calls to voya ************ with no resolution despite ticket initiated 3.24, urgent update ticket 3.21 and another call 4.9 and asked to give up to 72 hours for resolution. Did not receive a call--called them last evening requesting a call back but ******* date have paid $411.64 for no service and another bill pending.Would like to cancel, refund for current above and consumer fraud complaint for being charged but no service provided. Thank you. *****

      Business Response

      Date: 04/24/2025

      The customer was provided a response on 04/17/2025.
      Due to customer privacy, the Company is unable to provide a detailed response to the BBB regarding the customers complaint. Thank you.

    Voya Financial Inc. is NOT a BBB Accredited Business.

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