Business Profile

Investment Security

The Goldman Sachs Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Goldman Sachs Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,066 total complaints in the last 3 years.
404 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per the attached balance transfer letter from *********** dated August 23, 2022, Apple Card-Goldman Sachs Bank received payment of $250.00 against card ending in ****. Of course, 9 days later, the Bank has been intentionally negligent in posting this payment. Obviously, this is intentional so that the Bank can earn additional interest. The **** should investigate the payment processing practices of this Bank, led by a "so called" individual who thinks he is an aspiring DJ.
Business Response
Date: 09/16/2022
Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on September 02, 2022. We appreciate the opportunity to address the concerns raised by *********************** (the Customer) related to a payment.
******** conducted an investigation and confirmed no Bank error occurred. ******** was unable to locate the payment with the information provided by the Customer. ******** contacted the Customer on September 9, 2022, September ******, September 12, 2022, September 1, 2022, and September 14, 2022, but the Bank was unsuccessful. The customer should contact the bank with the check number, exact dollar amount of the check, the date the check was cashed, and if possible, a copy of the front and back of the check. Once this information is provided, the Bank will once again attempt to locate the payment. The Customer is welcome to contact the Bank directly for further questions and/or assistance with providing additional details about the payment.
Based on the above details, we kindly request this complaint be closed
Initial Complaint
Date:08/31/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered windows 09/20/2021 thru Windows Select. They offered financing thru a company ***** *** with a promotional offer of 1 year deferred interest. It is now 08/31/2022 and we still do not have windows. Windows Select indicated that they are 14 months behind. We have no installation date and do not feel that we owe $34,000 worth of windows in full by 09/20/2022 without them being installed. Windows Select indicated that that promotional dates of 1 year deferred interest start on the day of installation, but ***** *** is indicating it is all due 09/20/2022. I am making a separate complaint to Windows Select since because I have left them several messages to call back regarding the financing and they will not call me back. ***** *** indicated that they can not help me and we need to contact Windows Select about the financing.. Each is saying they have nothing to do with each other, but Windows Select said they use them for their financing.I would prefer complete cancellation of this transaction due to unprofessionalism handled by both companies. I went to he address of *********************************************************************** to talk to Windows Select directly, but the building was abandoned. I have no one to talk to and my credit is on the line for a service that I have not and do not know that it will ever be done. If I can not cancel the order completely, I would like the deferred interest date to be 1 year from the date of installation; whenever that *** be. Please contact my daughter ***************************** at ************ to discuss this since she is handling this matter on my behalf.
Business Response
Date: 09/09/2022
We apologize for any inconvenience the customer experienced. We contacted the customer and placed a temporary credit on his account. The merchant is unresponsive and no longer in our program. The customers complaint has been escalated and we will continue to communicate with the customer until a resolution is determined. GreenSky values doing the right thing by our customers and strive to demonstrate it.
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received notice on 8/23/2022 that I was going to have accrued interest put on to my account from a one year interest free loan. I received this notice after the one year date. I had a one year no interest loan, but was not told that if I don't pay the balance in full that all that interest would come back. It was told to me that if I didnt pay the balance in one year that interest would start accruing after one year. Not to mention that their interest rate is ***** percent. So fraud has happened when that interest was put on my account unknowingly to me. Not to mention the interest rate is highway robbery. I called and spoke to very nice customer service people that were unable to help. If anyone is reading this DONT DO BUSINESS WITH GREENSKY!
Business Response
Date: 08/30/2022
GreenSky reached out to the customer to discuss her concerns. The customer was informed that we would waive the finance charges, if she paid her purchase balance in full by 9/18/22. GreenSky also advised the customer that the information about how the deferred interest works was disclosed in the loan documents and on each monthly statement that was sent. The customer responded that she was not advised of the loan terms and wanted a lower interest rate. Unfortunately, we are unable to change the loan terms. It is our goal to provide excellent customer service and continue to improve our process.
Initial Complaint
Date:08/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I refinanced our car with ******************* in March of this year. The check was sent out to Goldman Sachs (the lienholder of our car). It was endorsed and deposited into Citibank NA on March 10 in *************. but it should have gone to ***********, **. However the loan was not paid off and the check for $23,879.01 has disappeared. I have already filed a claim against Citibank but they have been uncooperative. I have spoken to many complaint resolution specialists at Citibank and they have stated that they will investigate but that is as far as it has gone. I have given them copies, front and back , of the cancelled check which they should be able to trace. Alltru is doing their own investigation in this matter also. I feel the next step is to file this complaint against Goldman Sachs. I can't even get a phone number of their office in ******** so that I can speak to someone about this matter.
Business Response
Date: 09/06/2022
****** #********

****** by Goldman Sachs, a brand of Goldman Sachs Bank *** (the Bank), received the above referenced complaint via the Better Business Bureau (BBB) Complaint Portal on August 23, 2022. We appreciate the opportunity to address the issues raised by ***************************** (the Consumer).

According to the Banks records, the Bank received a check on March 10, 2022 from Alltru ******************** in the amount of $23,879.01 intended to pay off an auto loan. The Bank does not offer auto loans. Upon receipt of this complaint, the Bank has sent the funds back to Alltru ********************. The Bank advises the Consumer to contact Alltru ******************** for further assistance.

Based on the above information, we kindly request this complaint be closed.
Customer Answer
Date: 09/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
Date:08/23/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally called in towards the end of June beginning of July of 2022 to ask about my payments going up. I received a statement in the mail stating that my payments were going from 105 and some change to ********************************************************************** that my payments were not going to go up because of how my loan was originally set up. I based my other finances off of this. I then ended up getting another statement in July and that showed that my payments did go up to the ****************************************************************************************************** because I was told different information. The rep said that she would forward this request to a manager. A few weeks went by and I still didnt get a call from a manager. I called in again and explained this. That rep told me that there were no notes on my account stating that they pulled the phone call like I originally asked. So that rep put in another request. I got a call from the manager finally but left a voicemail. I called back and they werent available so another rep answered the phone and stated that they could not lower the payments but they still said nothing about pulling the original phone call. I finally got to speak with a manager on August 21,2022 after I demanded that I speak with one to get this resolved after over a month. The manager told me that I could pay $1,900 and something right now and the interest would be waived or she could waive the last 3 months of finance charges but my monthly payments would still stay the same. How does this help me when I originally got told incorrect information? You cant be messing with peoples finances like that and I was even having a hard time with the $105 payments. Im single and do not have another income other than my full time job. I am just disgusted with their overall customer service. Why should I be penalized for being told incorrect information? Please ask them for a record of my calls.
Business Response
Date: 09/01/2022
GreenSky has made several attempts to reach the customer regarding her complaint and sent her GreenSkys contact information for her to reach out to us directly. The customers account was reviewed and it was determined that due to the date the account was approved and date it was charged there were not enough payments made to the account prior to the promotional end date to meet the promotional requirements. As a courtesy to the customer, ********************** waived finance fees on the account and re-amortized the account to reduce her monthly payments. It is GreenSkys mission to provide excellent customer service and we will continue to improve our process.
Customer Answer
Date: 09/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I receive my statements by mail so I need something in writing stating that my payment amount was changed. They never started trying to get a hold of me until I filed this complaint. I have called in multiple times trying fo get this resolved. The business calls me when Im working. I am working the same hours that they are open and I take phone calls all day so I am not just available when they have decided to call. I feel that the notice in writing needs to be sent to me if they really did lower the payments.
I also still feel and believe that some of the loan should be paid down for me due to being given incorrect information and all the inconvenience they have caused me.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 09/16/2022
GreenSky provided written confirmation as requested by the customer, that her monthly payments have been lowered in addition to finance fees being waived on the account. GreenSkys contact information has been provided to the customer in case she has any future questions or concerns regarding this matter. At GreenSky we strive for excellent customer service and will continue to improve our process.
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************************************** supervisor *** ****** called me an stated that they will remove a delinquency that was placed on my credit reports and they they reviewed all and the dispute was in my favor to please give her ********************************************************************** July I have been calling them everyday they say that they will return my call and 4 months later no one returns my calls all they say is that they will give them ******************************************** to that department and they say that they *************** see the notes please help this has been a nightmare and very very bad for my health this is a nightmare ongoing stress please please help me Kind regards
Business Response
Date: 09/02/2022
Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on August 22,2022. We appreciate the opportunity to address the concerns raised by ********************************* (the Customer) related to past due reporting for the Apple ****************** conducted an investigation and confirmed no error occurred. The Customers account did not receive the required minimum payment due for the months of January 2021 and February 2021 until March 16, 2021. As a result, the Bank reported the account to the credit reporting agencies as past due.
As a courtesy, on June 29, 2022, the Bank backdated the payment made on March 16, 2021 to reflect a posting date of January 31, 2021. As a courtesy, the Bank has also updated the Customers past due reporting to show current.
******** conducted an investigation related to the recent credit reporting update and confirmed an inadvertent processing error occurred on August 11,2022. The credit reporting related to the account has been updated. ******** confirmed reporting is accurate as of the last furnishing on August 24,2022. The Customer should allow an additional 30 days for the change to reflect on the reporting. A Bank Representative contacted the Customer on August 23, 2022 and addressed their concerns.
Based on the above details, we kindly request this complaint be closed.
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an Apple Card issued by Goldman Sachs. Since moving to ***** the account has been messed up with the billing address still showing my old address in another state. Half the time the card works and half the time it doesnt unless I out in the old address. Ive called in multiple times and have been told it would get fixedand it hasnt. Ive been referred to Apple multiple times and all the software and addresses are correct. The last option was for Goldman sachs to create a new account with new cards but they refuse to. They told me they would close the account and then run my credit again with bi guarantee of credit line, as well as running my credit again even though they are the ones that cant fix the issue. I have screen shots of the issue, and nobody even returns my calls.
Business Response
Date: 09/02/2022
Goldman Sachs Bank *** (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on August 22, 2022. We appreciate the opportunity to address the concerns raised by ************* (the Customer) related to transactions on the Apple Card.
******** conducted an investigation related to transactions made with the Virtual Card declining when the Customers current billing address is entered.******** is still actively investigating and working on a resolution for the Customer. ******** will contact the Customer once a resolution is reached. ******** contacted the Customer on September 02, 2022 and provided this information.
Based on the above details, we kindly request this complaint to be closed.
Customer Answer
Date: 09/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Goldman did reach out. Again, after hours on the phone and multiple examples still no resolution. They should create a new account for us exactly link the one we have without making us jump through hoops

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************

Business Response
Date: 10/21/2022
Goldman Sachs Bank *** received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on October 14, 2022. We appreciate the opportunity to address the concerns raised by ************* (the Customer) related to being unable to use the Apple Card Number for purchases.
******** has identified a technology issue which causes transactions to decline while using the Apple Card Number for new purchases. A Bank representative contacted the Customer on October 20, 2022, and confirmed the Bank is working on a resolution to ensure future purchases are not declined while using the Card Number.
Based on the above details, we kindly request this complaint be closed.
Customer Answer
Date: 11/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Its been months and multiple phone calls and nothing has changed to y could easily just create us a brand new account and all this would be fixed but they wont. Terrible service, they just dont care

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************
Initial Complaint
Date:08/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased MacBook, iPhone 13& AirPods 12/31/21 ********* ******** store. Financed 0% 12 mos for **************** (also financed AirPods they are paid off now). Apple/GSachs has been billing me for 2 MacBook ************ month I cal & try to resolve and have account reconciliation & be accurately billed & interest returned.. I have had to keep paying random Amounts in fear of having late payment on credit. I am trying to change bank account for auto pay due to fact a $900 ach was attempted & I am disabled & paid once a month that is half of my monthly ********** should be on my 12 month installment payments as well as not be paying for a MacBook I did not purchase. I k ow with my IEMI # on phone and serial number on MacBook this could be resolved. Sadly, I cannot get ANYONE to provide original documentation from transactions @ ********* ** location on 12/31/21 & financing promotion promised at time of purchase. I need my account to reflect actual purchases made & finance charges adjusted. Thank you
Business Response
Date: 09/02/2022
Goldman Sachs Bank USA received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on August 22,2022. We appreciate the opportunity to address the concerns raised by *********************************** (the Customer) related to the Apple Card Monthly Installment transactions.
******** conducted an investigation and confirmed no error occurred. On December 29, 2021, an Apple Card Monthly Installment for a MacBook posted to the account in the amount of $899.00. On December 31, 2021, two (2) additional Apple Card Monthly Installment posted to the account in the amounts of $179.00 for AirPods and $899.00 for an additional MacBook. The charge for the duplicate MacBook was returned on January 01, 2022, and the installment balance was credited with $899.00. This can be seen on the January 2022 statement. The January 2022 statement confirms a remaining installment balance of $973.26, and the August 2022 statement confirms a remaining installment balance of $279.72.If the Customer continues to pay at least the minimum amount due every month,the installment plan will be paid in full in December 2022, 12 months after it was initiated. The monthly statements will show all transactions on the account including purchases, returns, and other credits.
According to the Banks records, an additional transaction in the amount of $895.92 posted to the interest-bearing line of credit on January 01, 2022. This may be the purchase for the iPhone the Customer referenced that was accruing interest. A Bank representative attempted to contact the Customer on September 02, 2022, to discuss available options, but was unsuccessful. If the Customer would like to discuss options,the Customer should contact the Bank. To avoid being reported as past due,the Customer must pay the minimum amount due, shown on the monthly statement every month, by the statement due date.
Based on the above details, we kindly request this complaint be closed.
Initial Complaint
Date:08/19/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was applying for credit for Renewal By ******** and it was through ******** and I was told by sales person it was a soft inquiry only when this was sent notified by Experian it was hard sales person gave me a number as one through Experian did not work. numbers ************ and ************ my account ref number was ********** access number ****. ******** told me to contact Experian even though I had salesman name and all info to prove this was wrong. Experian said they don't dispute inquires go back to Renewal by ******** or ******** I have
Business Response
Date: 08/25/2022
******** reached out to the customer and she advised that the merchant informed her that the inquiry would only appear as a soft inquiry. ******** reached out to the merchant and they confirmed that the customer was provided the incorrect information. As a courtesy to the customer, ********************** submitted a request to have the inquiry removed from her credit report. ******** apologized for any inconvenience caused during this process. At ******** we strive for excellent customer service and will continue to improve our process.
Customer Answer
Date: 08/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:08/19/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GrrenSky a Goldman Sachs Co. Paid Universal Windows Direct $14,000.00 for a free estimate we had on 8-9-22 before Universal Windows did any final exact measurements for windows. Universal Windows Direct overcharged me & when I contacted Universal Windows they have not or will not call me back to cancel contract #*********. I have called Green Sky spoke with ****************************** phone ************ *** *** & filed a complaint (ref: **************************) the salesman from Universal Windows *************************** signed us us for this purchase & applied for this loan, I had no idea he was applying on his tablet for a loan paid to Universal Windows Direct to be paid before any work or products ordered or any services rendered. I have since tried to cancel the order with Universal Windows but no one will get back to *************************** paid them $14,000.00 & charged it to me ***** & my husband ***********************. In not sure but this seems like a predatory lender. I was misled by the Universal salesman ***************************. I don't want to be charged $14,000.00 & have to pay for ******************* that have not been rendered. I did not know or expect GreenSky to pay Universal Windows before any services rendered.
Business Response
Date: 08/23/2022
GreenSky spoke with the customer regarding her concerns. GreenSky also notified the merchant of the customers cancellation request. The merchant issued a full refund and GreenSky closed the GreenSky project loan per the customers request. The customer was satisfied with the resolution. It is our goal to provide excellent customer service
Customer Answer
Date: 08/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************

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The Goldman Sachs Group, Inc. is NOT a BBB Accredited Business.