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Business Profile

Jewelry Stores

Diamonds International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Reviews

This profile includes reviews for Diamonds International's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamonds International has 26 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 355 Customer Reviews

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    Review Details

    • Pat B

      Date: 06/07/2023

      Pat B

      Date: 06/07/2023

      **************** from ************************ was excellent. I had never done this before and she totally walked me through it. She was always available and very patient with me through the process. ****** made it easy and it was a pleasant experience.My ring fits beautifully!

      Diamonds International

      Date: 06/09/2023

       

      Dear ***, 

      Thank you for taking the time to leave us such a fantastic review about our customer service relation ******!!!! Were happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let ******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Sincerely,
      Customer Service Team.

    • Shawn R

      Date: 06/06/2023

      Shawn R

      Date: 06/06/2023

      DI - is a company I would recommend to all. They truly stand behind their products. Was lucky enough to deal with ****************, with their customer service department, she was very responsive and transparent, on the replacement of a lost diamond in my ring. She continued to communicate every step of the process and answered all my questions in a timely manner. I will definitely be purchasing from DI again on my next cruise.

      Diamonds International

      Date: 06/09/2023

      Dear *****, 
       
      Thank you for taking the time to leave us such a fantastic review about our customer service relation *******!!!! Were happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Sincerely,
      Customer Service Team.

    • Sheila D

      Date: 05/31/2023

      Sheila D

      Date: 05/31/2023

      ********'s customer service is TOP NOTCH !!! She communicated almost daily on the status of my repairs and answered ALL of my questions and emails in a timely manner. THANK YOU for the best customer service I have received in a VERY long time.

      Diamonds International

      Date: 06/01/2023

      Hello Sheila, 

       
      Thank you for taking the time to leave us such a fantastic review about our customer service relation Berenice!!!! We’re happy to hear that you loved your recent experience at Diamonds International. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let Berenice's team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Sincerely,
      Customer Service Team.

    • Karl S

      Date: 05/29/2023

      Karl S

      Date: 05/29/2023

      ****** who is our customer service representative did an outstanding job with getting my wife's wedding ring ?? fixed even though we had some bumps in the road during his time ***** was there every step of the way.....

      Diamonds International

      Date: 05/30/2023

      Dear Karl Steiner, 

      Thank you for taking the time to leave us such
      a fantastic review about our customer relation Efrain! We’re happy to hear that you loved your recent experience
      at Diamonds International. Your satisfaction is
      our priority, and as affirmed by your review, we pride ourselves on our
      exceptional service. Thank you again for your feedback, we will be sure to let Efrain's team know and look forward to welcoming
      you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 
      Customer Service Team. 

    • Leo L

      Date: 05/19/2023

      Leo L

      Date: 05/19/2023

      ******* was a pleasure to work with and we could not be happier with the service. She kept us updated throughout the process.

      Diamonds International

      Date: 05/22/2023

      Hi *********************, 

      Thank you for taking the time to leave ** such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International with our guest relation *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, we will be sure to let the *******'s team know and look forward to welcoming you back into one of our jewelry boutiques on your next cruise! 

      Warmest regards, 

      Customer service Team. 

    • Sue S

      Date: 05/19/2023

      Sue S

      Date: 05/19/2023

      While on a cruise to ****** we Purchased a tanzanite bracelet and a ring with two diamonds one chocolate. High pressure sales tactics were used. Attempted return o merchandise right away but delivery was not accepted. $10,000 for these two items only to learn the Tanzanite stones are inferior in color and not worth what we paid. BUYER BEWARE

      Diamonds International

      Date: 05/22/2023

      Dear *********************, 

      Thank you for taking the time to write. We at Diamonds International are so sorry to hear that you are unhappy with your most recent purchase.

      We are not sure who you contact in the past or what you are referring to as all of our jewelries are of great quality. Kindly contact ** at **************** or ************** immediately and we will be sure to work with you, on a positive resolution. Our customers are our number one priority. We appreciate your concerns and want you to know that we are here to help in any way possible.

      Gratefully yours,
      Diamonds International **************** Team 

    • Tiffany S

      Date: 05/18/2023

      Tiffany S

      Date: 05/18/2023

      My mom had a change of heart with a ring we purchased on a ****** Cruise. When purchasing there were a lot of different prices and we got charged more than promised. We contacted the company and told them situation. ****************** spent the time and made sure we received the promised offer. However, my mom didnt want the ring so we decided to return it. ****************** helped me every step of the way and explained in detail of the progress with frequent updates. There were a lot of back and forth discussion and she was very responsive! She even had her supervisor, ******, help me when she wasnt in office. Highly recommend this company. Will definitely purchase in the future! Thank you! Note, the ring was beautiful, it was just a personal preference issue.

      Diamonds International

      Date: 05/19/2023

      Dear *******************, thank you for taking the time to leave ** such a fantastic review! Were happy to hear that you loved your recent experience at Diamonds International and with our guest relations *******. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and look forward to welcoming you back into one of our jewelry boutiques on your next cruise!


      Happy Friday and have a lovely day, *************************** Team.

    • Christopher M

      Date: 05/08/2023

      Had a wonderful experience getting jewelry adjusted and creating earrings out of two of the spare stones. ****** got me in contact with **************** who walked me through the entire process from start to finish. ******* communicated at each step of the way and verified my shipping address multiple times to avoid any mistakes. Jewelry came back and is absolutely beautiful and clean.

    • Kerilyn D

      Date: 05/05/2023

      I purchased a bracelet on a cruise and was offered a pendant from the excess length. I was contacted immediately for the jewelry shipping and the process was smooth and efficient. My customer service associate, **************, was great. He walked me through everything and kept me informed on the progress of the process. The pieces were returned securely and are absolutely beautiful.

    • Shari N

      Date: 05/04/2023

      Our custimer servicecrep was wonderful and helped me get my new ring fixed promptly and continued to stay on top of the situation until my ring was fixed and returned.

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