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Business Profile

Loan Servicing

Commonbond

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2021, I worked with Common Bond (**) to consolidate my student loans into one loan. They worked with me to borrow $87,987.00 and they coordinated to pay off all my individual loans. Thus, starting in October, 2021, I began paying my loan off (which ** arranged through First ****** ** told me they paid off all my other student loans with **** of ********** and Navient. I have never missed a payment. However, I was stunned to find out this month that ** failed to pay off $31,418.01 of the original $87,987.00 and so now I owe two two organizations. C.B. on its website has numbers to call, which loop away and never lead to my being able to talk with them. In the ** website, I have reached out to them and listed this issue and filed it and they don't respond. I have all documents. Note: Aidvantage has taken over from Navient (and so they list that I owe the $31,418.01. I called them and they said I needed to go to ** as they never received the money. We literally cannot get a human being to respond and help us resolve this. I just want them to pay the money I borrowed and am paying for to pay off the aidvantage debt they said they paid off in 2021. You can see in the attached email, that they clearly state that "Your loan is set to be disbursed on September 28, 2021. At that time, well pay your existing lenders directly."It feels almost hopeless to have done everything I am supposed to: consolidate, and never be late for payments, yet they have taken $31000+ and seem to have vanished.

    Customer Answer

    Date: 10/23/2022

    Better Business Bureau:

    At this time, I have not been contacted by Commonbond regarding complaint ID ********.

    Sincerely,

    *******************

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