Business Profile

Online Gaming

FanDuel Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,502 total complaints in the last 3 years.
626 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to request your assistance with a serious issue involving my FanDuel account. My account has been suspended for over a month, and FanDuel is currently withholding approximately $15,000-$20,000 of my funds. Despite multiple attempts to resolve this matter directly with FanDuel, I have received only generic responses indicating that someone from their Account Support Team would contact me. To date, I have not received any detailed explanation or meaningful follow-up, for over a month.Below is a brief timeline of events:On or about January 11, 2025, I deposited funds into my FanDuel account (associated with the email ***************** and placed a legitimate bet while physically located in ***************Shortly after the bet was placed, my account was abruptly suspended without any specific reason provided. My requests for further information or documentation requirements have gone unanswered.I have emailed and used FanDuels live chat to seek updates. Each time, I am told my case is under review by the Account Team, but I receive no concrete next steps or timelines.The suspended account contains approximately $15,000-$20,000, which I can neither access nor withdraw, despite having complied with FanDuels standard verification in the past.I need FanDuel to actually respond, unlock my account, so that I can withdraw my money. Right now, FanDuel is stealing money from me, which is ridiculous. Someone needs to respond and unlock my account.
Business Response
Date: 02/26/2025
To Whom It May Concern,

We write in response to ** ******* ****** recent consumer complaint regarding Billing or Collection Issues (ID #*********

Unfortunately, *** ****** case is still under security review. We will contact *** ***** as soon as the review has been completed.

We apologize for any delay and look forward to resolving this issue soon.
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear BBB:

I want to alert you to an abuse of your system by FanDuel here.

On March 5, 2025, FanDuel sent me a response closing my account and sending me my money back. At the same time, they sent a message to you, falsely stating that the matter was still under review (when in fact they decided to close my account for that day). This caused the BBB to send me a message soliciting a response within 6 days.

I am pretty sure that FanDuel decided to retaliate against me for filing a BBB complaint, which is very frustrating. There is literally no justification for them closing my accountI made a legitimate bet which I won (and I won a very small amount of money). It's really disheartening. I hope that the BBB doesn't support businesses retaliating like this.

Regards,

****

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

******* *****

Business Response
Date: 03/12/2025
To Whom It May Concern,

We write in response to ** ******* ****** recent consumer complaint regarding Billing or Collection Issues (ID #*********

FanDuel sent a response to the BBB complaint that the account was still under review, during the time of our response the account was still being reviewed by FanDuels accounts security team.

Since that time the review has concluded. Following a compliance review, and consistent with FanDuels terms and conditions, FanDuel has determined that it will be permanently closing *** ****** FanDuel account.

Regarding the remaining funds, FanDuel has communicated, via email, how the remaining balance will be provided to *** ******

As the permanent closure of the account, and the remaining balance has been communicated to *** ****** FanDuel would consider this matter resolved.
Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had contacted FanDuel Customer support as my account was under review for suspicious activity, I have no issues with this, I commend a company that puts financial security as a top priority. After my account re opening, I noticed four transactions that are seizures of funds. This happened while my account was locked. I also received a demand letter from FanDuel creditor for x dollars. I contacted support once again. After 3 days their response was: check with your financial institution. I explained that I did not initiate any financial disputes and asked if they can review the seizure of funds and why a creditor is sending me a letter on their behalf? Support agents response:Unfortunately, there is no intervention we can make at FanDuel at this time. You will need to work directly with InDebted to resolve these disputes. Im tired of the automated responses and waiting 72 hours to find out where my money is. Fix this
Business Response
Date: 02/25/2025
To Whom It May Concern,

We are writing in response to ***** ******* recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

Our records indicate that a dispute was filed through the consumers bank, which resulted in a chargeback of the disputed amount. Unfortunately, FanDuel does not have any additional information regarding these charges. We recommend that the consumer contact Trustly, the payment processor, directly for further clarification.

FanDuel considers this matter closed.
Initial Complaint
Date:02/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over a period of 3-4 weeks I deposited ~$8000 on fan duel. I wagered many time, netting myself a profit of ~$9000 over a 6 week period. My account was verified with zero issues. At one point I moved from ** to **, using the appropriate sportsbook login and communicating with support about my move. Last week I tried to withdraw my *********** response to withdrawal fanduel suspended my account, locking me out of logging in, with zero notification or explanation. All of my initial deposits to fanduel were 'refunded' on ******, but my winnings were withheld. Upon contacting support I was told to submit Drivers License photos and a Selfie. I did so. I later got a response to now upload a picture of myself holding my drivers license. I did so. The next day I then got a response that I needed to send them a PDF of all of my recent ****** transactions, with proof of how my account was funded. This seems like none of their business, that is private information of my own as well as whoever I have done ****** transfers with. They were happy to accept the money when I deposited it, and surely would have kept it had my ****** lost, but now they want to know the history of my money from far before I even initially deposited it? Not to mention how I spend my money on ****** or where I send money to?I sent an email back asking for clarifification on what specifically they needed from me. They have ignored that email, it's been 3 days now. 2 days ago I sent them a PDF of my ****** transactions with all unrelated transactions redacted. They have not responded to that either.I am not an attorney but if this kind of behavior isn't illegal it should be. They act like they are above laws and regulations, and they act like your money is actually their money.
Business Response
Date: 02/22/2025
To Whom This May Concern,

We write in response to *** ****** recent consumer complaint regarding Refund Or Exchange Issues ID #********.

FanDuel monitors all accounts for inconsistent activity and as a result, on 02/15/2025, FanDuel has temporarily restricted *** ****** account due to some inconsistencies flagged by our system.

After review, FanDuel requested further verification from *** ***** after he made claims of an unauthorized wager on his account to ******************** Support. FanDuel does take these claims quite seriously which is why the verification was required.

As a result, our Accounts team has been working with *** **** since 02/16/2025 in attempt to get his account reactivated again.

On 02/21/2025, *** ***** indicated he did not wish to comply with the review and to have the balance on his account refunded. ******************** honored this request and issued a refund back to *** ****** original form of payment.

As all information has been relayed to *** ***** and his request for a refund has since been processed, FanDuel considers this matter resolved.
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Morning,I have tried several avenues to reach out to customer support and can only get automated messages. Long story short. Someone hacked my account. Enabled two-factor notification and then made multiple deposits over the course of the night/early morning while I was sleeping. The deposits totaled $910.99. Here is a list of all of them:1 deposit of $26 2 deposits of $10 2 deposits of $200 1 deposit of $90 2 deposits of $92 1 deposit of $99 1 deposit of $91.99 Finally, FanDuel realized I never make deposits like this and flagged the account and suspended it. However, the $910.99 is unaccounted for. I do not know if it is still in my account or if they gambled it. Regardless, I would like this amount back as soon as possible as it is a large sum and I have bills to pay. I already did the authorization of my license and selfie. The last correspondence I had was you guys wanting a picture of the card. However, I immediately contacted my bank yesterday and turned it off. They then issued me a new one and shredded my old one. I would like a resolution to this as soon as possible. I have been a long time customer of ******************** but the lack of customer service is making me reconsider that decision.
Business Response
Date: 02/20/2025
To Whom It May Concern,

We write in response to ******************** recent consumer complaint regarding Repair Issues (ID #*********.

On 02/17/2025, *** ********** FanDuel account was suspended for security concerns regarding inconsistent activity.

On 02/18/2025, *** ********* contacted FanDuels **************** team regarding the suspension, which was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ********* was required to supply a series of verification documents to verify his identity.

At our request, *** ********* provided us with the requested documentation on 02/18/25. After a careful review of the given material it was found the material provided was sufficient, and we could reactivate *** ********* FanDuel account.

As a result, of FanDuel account teams review, ******************** has proceeded with a refund back to the original deposit methods in the order received.

We suggest resetting password to something unique. We suggest a complex password that isnt utilized on any other service and is made up of a combination of letters, numbers, and special characters.

*** ********* account was reactivated and was notified of such in a follow-up email. Additionally, was provided with information on the suspension and given details on refund. FanDuel would consider this matter resolved.
Customer Answer
Date: 02/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[FanDuel said they would be refunding the $910.99 amount to the original deposit method. However, when my account was hacked I had my bank shut down that card and they issued me a new one. They took the old one and shredded it. I reached out and asked FanDuel for clarification or if I needed to provide another way for them to refund, but have not received a response. I am worried they are going to try and refund my card which is no longer active. ]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** *********

Business Response
Date: 02/27/2025
To Whom It May Concern,

We write in response to ******************** recent consumer complaint regarding Repair Issues (ID #*********.

As mentioned in our initial response, as a result of FanDuel account teams review, FanDuel has proceeded with a refund back to the original deposit methods in the order received.

These refunds have already processed to the original deposit method. *** ********* will have to discuss these transactions with their financial institution as it was released to the original form of deposit.

As no further funds are owed to *** ************************************ would consider this matter resolved.
Customer Answer
Date: 02/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *********
Initial Complaint
Date:02/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,I am submitting a complaint regarding the Mohegan Sun Casino iPhone app. I recently created a new account for the promotion ******************************************************. After opting in and creating a new account under the email ************************ I deposited $500 which should have been matched per the promotional terms. After a couple days of not seeing any casino bonus, I reached out to Mohegan Sun support only to be told wait as the bonus could take a few days. I assumed this meant that they saw it and the bonus was processing. After a few more days with no match, I reached out again only to be told there was no account under this email, which is simply not true. Both cases the support staff did not tell me the correct information and did not care enough to actually spend some time looking into the issue for me. The third time reaching out I was told that the period to opt in to the promotion had expired and I was no longer eligible for the deposit match. None of these 3 responses from support staff match each other and they still refuse to provide the match as promised in the promotion terms. This has been a huge headache for me chasing down what is rightfully owed to me and a support staff that is either incompetent or unwilling to honor their own terms and help. Seeking the $500 deposit match plus additional compensation for how poorly this has been ************* thread that references an iOS chat session - ********
Business Response
Date: 02/16/2025
A representative from FanDuel will be reaching out to the BBB and have them transfer the complaint to FanDuel's portal so they can respond accordingly.
Thank you,
*******

Customer Answer
Date: 02/18/2025

Complaint: ********

I am rejecting this response because:
The initial response is just a notification that someone else will follow up with me.

Sincerely,

***** ** ***
Business Response
Date: 02/19/2025
To Whom It May Concern,

We write in response to ************ **** recent consumer complaint regarding ******** Services Issues (ID #*********.

*** *** reached out to FanDuel customer service about the Casino promotion New Casino ******** Offer: 100% Deposit Match up to $500 Within First 7 Days of ***************************************** made a deposit of $500 on 01/06/2025, there was never an opt-in to this specific casino promotion.

It does show that *** *** did opt-in to a different promotion on 01/06/2025, which was the New User promotion for ******************** sporrtsbook Bet $5, Get $200 in Bonus Bets! Which is not the same promotion that he continued to reach out to customer service about.

Regarding this promotion, though he made a deposit of $500 there was never a wager that was placed in conjunction with this promotion, so unfortunately he never finished the qualifications for this specific sportsbook promotion either.

We kindly ask *** *** to review the details of any promotion prior to making any deposit, or placing any wager.

Due to the missed qualifications of the promotions and as no money or bonus bets are owed to *********** *** at this time, FanDuel would consider this matter resolved.
Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I find it insulting to claim I did not read the terms of the promotion. I read through the entire terms of the promotion outlined here ******************************************************. I opened the app, opted into the "New Casino Customer Offer: 100% Deposit Match up to $500 Within First 7 Days of Registration!" promotion, was prompted to create an account, proceeded to create a new account, deposited $500, and waited to receive my match which never came.

When reaching out to customer service, I was told the incorrect information on multiple occasions which at this point makes me think it was the business intentionally derailing and ignoring my requests so the 7 day period would pass and they wouldn't have to honor their promotion. The first time I reached out I was told simply to wait. This implies that the promotion terms were met and I would be seeing the match reflected in my account if I waited, which did not happen. Upon reaching out again, a different agent told me there was no account associated with my name, which was incorrect as well. On my end I did everything I needed to in order to satisfy the requirements of the promotion. Again, it is not my fault the system registered some random promotion that isn't even available in the promotions tab and customer service did absolutely nothing useful to assist me.

I am still owed a $500 match.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ** ***
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They locked my account, account team will not reopen it whatsoever I apologized purposely for my actions would just like a 2nd chance with the best sportsbook online A+ **************** 5 Stars ??
Business Response
Date: 02/19/2025
To Whom It May Concern,

We are writing in response to ******* ********* recent consumer complaint regarding Billing or Collection Issues (ID #*********.

The consumer requested a permanent and indefinite account closure, and we have honored that request. The account will not be reactivated under any circumstances.

FanDuel considers this matter closed.
Initial Complaint
Date:02/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 3rd, my fanduel account was suspended after I tried withdrawing my winnings of $4700. After giving my story and the correct documents, I was going to get my money but still going to be suspended. I got most of my money back fairly quickly, however am still missing a big portion. I received $3600 of the $4700 and when telling them this I was told theres nothing we can do by multiple support agents. Fast forward to today and I am still missing that $1100. I want to get my money but they seem to have no interest in paying me my funds. They say its my banks fault when it is not. I have email threads with the fanduel support email ********************* explaining my story and being told I would get my money after sharing my documents.
Business Response
Date: 02/19/2025
To Whom This May Concern,

We write in response to *** ******* recent consumer complaint regarding Refund Or Exchange Issues ID #********.

FanDuel monitors all accounts for inconsistent activity and as a result, on 02/01/2025, FanDuel temporarily suspended *** ******* account due to some inconsistencies flagged by our system.

After review, FanDuel reasonably suspected that *** ****** may have been acting in concert with others or that they were acting other than on their own behalf with a view to potentially conceal the true worth, nature, or pattern of bets placed by you or on your behalf, which is a violation of our terms and conditions.

As a result, the account has been permanently closed and the creation of a new account is strictly prohibited.

As this has been relayed to *** ******* FanDuel considers this matter resolved.
Customer Answer
Date: 02/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not rejected the suspension I want my money. In my email threads with the support email, I have provided my documents and story and was cleared to keep my money while losing the account. I was told I was going to get all $4700. Now, I only received 4 of the 7 total refunds promised, missing $1100 total.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ******

Business Response
Date: 02/27/2025
To Whom It May Concern,

We write in response to *** ******* BBB consumer complaint regarding Refund Or Exchange Issues ID #********.

FanDuels stance remains unchanged regarding this matter.

FanDuel would consider this matter resolved.
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 27, someone use my account to load their ******************** account with $1200. I have disputed the transaction with my bank and tried to contact FanDuel. My bank doesnt offer protection for sporting apps and I cant get a hold of anyone at FanDuel! I need my money back!!!!!!!!!!!!!!!!!!
Business Response
Date: 02/24/2025
To Whom It May Concern,

We write in response to ***** ***** recent consumer complaint regarding Repair Issues (ID #*********.

On 2/18/25, *** **** reached out to FanDuel Customer Support claiming someone used her bank account to load up their FanDuel account. The inquiry was routed to FanDuels Accounts Team, who reached out to *** **** on 2/18/25 requesting verification documents to verify her identity and prove she is the account owner.

As there was no response to our initial message, FanDuel reached out via email once again on 2/19/25, and 2/20/25, advising her that we will still need her to provide the requested verification documents. We did not receive any correspondence from *** ***** and her original case was closed out as of 2/24/25, due to no response.

We ask that she reaches out to FanDuel Customer Support for any further assistance, as she will need to create a new ticket. Once *** **** would like to comply and provide the necessary documentation, we will be able to proceed with the review and help locate the charges she is inquiring about, however, the team cannot proceed until we receive that information.

We look forward to resolving this issue as soon *** ************ able to provide our team with the requested information.
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding My suspended FanDuel account, I recommend reaching out to their customer support team again and explaining the situation. Provide documentation, I got a check for 13k on 02/22/22 I cash it , on 02/23/22 and the ********** police told me it was a fake and they took my money away from me , then I went to court for 2 years trying to prove my case , I end up beat the case , but they told me fandul have to refund me a check , also would like for my fandul account to be reopen and not suspend
Business Response
Date: 02/19/2025
To Whom This May Concern,

We write in response to *** ****** recent consumer complaint regarding Refund Or Exchange Issues ID #********.

FanDuel monitors all accounts for inconsistent activity and as a result, on 11/29/2022, FanDuel temporarily suspended *** ****** account due to some inconsistencies flagged by our system.

After review, FanDuel reasonably suspected that *** ****** may have been acting in concert with others or that they were acting other than on their own behalf with a view to potentially conceal the true worth, nature, or pattern of bets placed by you or on your behalf, which is a violation of our terms and conditions.

As a result, the account has been permanently closed and the creation of a new account is strictly prohibited.

In regard to the $13,000 check in question, FanDuel shows the check was paid on 02/23/2022.

As this has been relayed to *** ******* FanDuel considers this matter resolved.
Customer Answer
Date: 02/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I posted a letter from ***** Fargo and the ********** police department , were I was *** .for a that was sent to me and found out 3 days later that the check to be a fraudulent, I spend ***** out of the $13,000 check from fandul sport bet they close my account and still owe me $6,547

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********* ******

Business Response
Date: 03/04/2025
To Whom It May Concern,

We write in response to *** ****** BBB consumer complaint regarding Refund Or Exchange Issues ID #********.

FanDuels stance remains unchanged regarding this matter.

FanDuel would consider this matter resolved.
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a basketball game playing on February 10th , I Added $990 Onto My Account To Bet And I Then Realized A Specific Player Wasnt Playing! So I Figured I Would Just Place A Small Bet And Just Cash out (before I place a silly bet and lose ) Which I Did Lose Like $100 And Then Won Money Back. So I Then Cashed Out At Around $940 Then As I Cashed Out, To Be Able To Pick Up My Money At The Casino My Account Was Suspended. And I Was Sent A Link To Verify My Identity. Which I Did, I Scanned My ID ************** , I also Scanned My Face it Then Told Me My Identity Was Verified But Still Have To Wait For a Specialist. So Day after day no Specialist got back with me I left numerous on numerous messages, I was left without a response for roughly 5 days.They then finally briefly responded asking for a picture with me holding a paper with the date, and a picture of my card. Which I did both. They accepted both. And told me my account was locked because I withdrew fast . They directly said I havent broken any rules but they want clarification on why. (Which I couldnt had withdrew too fast if I watched 2 whole quarters of the game I was betting on) Which I then again did explain and give clarification of why I didnt ****** slow enough for them !! NO RESPONSE STILL. AS OF FEBRUARY 18TH So as of now Im $940 Short!
Business Response
Date: 02/18/2025
To Whom It May Concern,

We are writing in response to ****** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.

The consumer placed numerous ****** and immediately cashed them out on 2/11, which raised concerns with our fraud security team. As a result, we are required to investigate, and these reviews can sometimes take longer than usual. Our Fraud team will be reaching out to the consumer soon.

FanDuel considers this matter pending.

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