Complaints

This profile includes complaints for FanDuel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  FanDuel Inc.

  19 Union Square West New York, NY 10003-3304

• 

  Fanduel Sportsbook at The Greenbrier

  101 Main St W White Sulphur Springs, WV 24986-5063

• 

  FanDuel Casino

  1160 1st Ave King of Prussia, PA 19406-1355

• 

  TVG Network

  6701 Center Dr W STE 160 Los Angeles, CA 90045-1558

• 

  FanDuel Sportsbook - Louisiana

  5050 Williams Blvd. Kenner, LA 70065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme frustration and concern regarding the suspension of my FanDuel account, which I opened on December 18, 2024. I have made multiple deposits and withdrawals on this account, and I am now unable to access my funds.Specifically, I have made several deposits of $500 each. I have also made multiple successful withdrawals, including withdrawals of $11,500 and $5,500, which I received without issue. Most recently, I initiated a withdrawal of $12,000 on January 16th 2025. Shortly after requesting this withdrawal, my account was suspended, and I received an email requesting verification of my documents.I promptly submitted the requested documents. However, I have subsequently received the same email requesting the same documents on multiple occasions, and I have resubmitted the required documentation over four times. Despite these repeated submissions, I have not received any further communication regarding the status of my account.I have also contacted FanDuel support more than five times regarding this issue. Each time, I have received the same response, stating that the accounts team is working on the matter. However, I have not seen any progress or resolution.I am extremely frustrated and concerned about the $12,000 that is currently inaccessible in my account. This is a significant sum of money, and the lack of communication and the repeated delays are unacceptable.I kindly request that you immediately reactivate my account and allow me to withdraw my funds. I urge you to expedite the review of my account and provide me with a clear timeline for the resolution of this issue.

  Business Response

  Date: 02/24/2025

  To Whom It May Concern,
  
  We write in response to **** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  On 01/08, **** ****** FanDuel account was suspended as we identified activity that required further review. **** ***** reached out to our customer support regarding the suspension on 1/08 and this was escalated to our accounts team for review. 
  
  As part of our standard review process we did request documents from **** ***** we needed to investigate the concerning activity. Between 1/09 and 2/22 **** ***** did contact our support and attempted to send these documents. Unfortunately, we were not able to see that they were submitted. 
  
  We were able to receive all the requested documents on 2/23. After review, **** ****** account was reopened with a warning regarding the concerning activity. She has since been able to access her account and withdraw funds. 
  
  FanDuel would consider this matter resolved. 

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello BBB i keep sending fanduel the documents they requested and they keep telling me they are not recieving them but i have proof that they were sent.
  
  Below You will find attachtments of the proof they were sent. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  Business Response

  Date: 02/25/2025

  To Whom It May Concern,
  

  We write in response to **** ****** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********.
  
  As mentioned in our reply we were able to receive the requested documents. After they were reviewed we did reopen **** ****** account with a warning regarding the concerning activity. She has since been able to access her account and withdraw funds. 
  

  FanDuel would consider this matter resolved. 

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended by Fanduel on 2/10/2025. There was more than $30,000 in the account when it was suspended. Fanduel asked me to upload IDs, selfies, bank statement etc which I provided all. The support then accused my name does not match with the debit card which is totally not true. Somehow the fanduel support can not differentiate between the letter l and i. I clarified with the fanduel team and followed up multiple times but receives no update as of now.

  Business Response

  Date: 02/20/2025

  To Whom It May Concern,
  
  We write in response to *** *** ***** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  *** **** FanDuel account was suspended by the Accounts Security Team for suspicious wagering patterns on 02/05/2025. 
  
  On 2/07/25, Due to the nature of the suspension on his account, *** *** was asked to upload verification documents in order to verify his identity and start the account review process. *** *** was asked to verify some of his most recent deposit methods to clear him from any deposit fraud and account sharing concerns and once provided, his account was reactivated on 02/19.
  
  As the account suspension has been uplifted and *** *** has resumed play on his account, ******************** now considers the matter resolved.
  

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Was online gambling with fanduel.on February *******. At 1:15am et. playing a slot called 24 Red Hot Burning Clover link. Wagering 2.50 cent a spin . I collected 6 gold clovers and went into the bonus round with a 140 dollars in my account.. during the bonus round I collected a red clover which was the Grand .in the amount of ********* and it did not pay me my grand once the bonus round was over and it started adding my winnings to my account when it got to the Grand it added to my account in the amount of ******. ending my bonus with a total of ****** dollars they never added the Grand prize .I've reached out and no reply even gave the machine number timing everything they required for a investigation still no response please help me retrieve my funds

  Business Response

  Date: 03/02/2025

  To Whom It May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 2/16/25, *** ******* was playing a slot game, 25 Red Hot Burning Clover Link. In one of her sessions, *** ******* would receive a Red Clover with the Grand Jackpot labeled on it in reel one. As this was during a bonus round, the reels 1 through 5 would continue to spin until all the reels were filled. During this bonus round, the Red Clover would not show up in any other reels and *** ******* was awarded $125 for this specific clover landed and $360 for the round in total.
  
  Per the rules of the game:
  
  Should the Red Cloverleaf land during a regular round or a respin in the Clover feature simultaneously on reels 1, 3 and 5, the Grand Jackpot is yours. The Purple Cloverleaf earns the ***** Jackpot when it appears on any reel in the Clover feature.
  
  With this stated, *** ******** round did not fulfill the rules for the total pay of the Grand Jackpot and the Red Clover only showed on the first reel and not on the others.
  
  A member of our team has since reached to *** ******* and explained the situation. As she did not fulfill the other reels with the Red Clover and the round was paid out accordingly, we will not be providing any additional funds and FanDuel considers this matter resolved.

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  regarding the unauthorized and fraudulent transactions made from my bank account via *********************************, totaling $17,000. This incident has resulted in a major financial loss, and I am extremely disappointed by the way both FanDuel and my bank have handled this case.I have provided extensive evidence that proves my accounts were compromised, showing fraudulent activity and unauthorized access from locations I have never been to. Despite this, FanDuel has refused to take any responsibility or provide meaningful assistance, demonstrating gross negligence in their fraud prevention and customer support.This letter serves as a formal demand for immediate reimbursement of the stolen funds, as well as an explanation from FanDuel regarding their failure to prevent these fraudulent transactions. If this matter is not resolved promptly, I will be forced to take further legal action and escalate my complaint to regulatory agencies and consumer protection organizations

  Business Response

  Date: 02/23/2025

  To Whom It May Concern,
  
  We write in response to *** ****** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  On 02/16, *** ***** contacted our customer support and stated that there were unauthorized charges previously made on his FanDuel account. Due to this, his account was passed to a member of our accounts team for review. 
  
  After review, we did not find there was any irregular activity on *** ****** account and advised that he work with his bank directly regarding unauthorized charges. 
  
  During the review process *** ***** did make statements which gave us concerns from a responsible gaming perspective. As a result, his account was suspended for 12 months. 
  
  The remaining funds on the account were sent to *** **************************************** would consider this matter resolved. 

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fanduel has closed my accounts claiming I have other accounts when that is not true i have won over 1.5k on there my account wasn't suspended until I went to withdraw. This is not right at all I just want my money or I will be contacting the gaming commission. This can be proven in court that I did not violate any terms they have. I just want my account back with my money.

  Business Response

  Date: 02/15/2025

  To Whom This May Concern,
  
  We write in response to *** ******** recent consumer complaint regarding Service Issues ID #********.
  
  
  FanDuel monitors all accounts for inconsistent activity and as a result, on 02/07/2025, FanDuel temporarily suspended *** ******** account due to some inconsistencies flagged by our system.
  
  
  After review, FanDuel reasonably suspected that *** ******* may have been acting in concert with others or that they were acting other than on their own behalf with a view to potentially conceal the true worth, nature, or pattern of bets placed by you or on your behalf, which is a violation of our terms and conditions.
  
  
  As a result, the account has been permanently closed and the creation of a new account is strictly prohibited.
  
  
  As this has been relayed to *** ******** FanDuel considers this matter resolved.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date account was suspended: February 12 2025 All requested documents were sent back to FanDuel right away. I cannot believe all the complaints similar to mine. FanDuel tells us to patiently wait and thats what I was doing but nothing was getting resolved. My account was suspended when I made a big withdrawal and now it feels like there trying to steal the money. I won a parlay for 17k they took out 5k in taxes and then suspend my account. Ive provided everything. And its ridiculous they dont have a customer service phone number.

  Business Response

  Date: 02/14/2025

  To Whom It May Concern,
  
  We write in response to *** ******* ****** recent consumer complaint regarding Service Issues (ID #*********. 
  
  On 02/12/25, *** ****** FanDuel account was suspended for security concerns regarding inconsistent activity relating to deposit transactions.
  
  On this same day, *** ***** contacted FanDuels **************** team regarding the suspension, which was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** was required to supply a series of verification documents to verify his identity.
  
  At our request, *** ***** provided us with the requested documentation. During our account teams review, *** ***** reached back out to customer service regarding being update on the status of the review, however, he made some concerning comments that ultimately concerned our accounts team from a responsible gaming perspective. 
  
  The decision was then made to permanently suspend the FanDuel account due to the comments made during his conversation.  The remaining balance was refunded back to the deposit methods last used on the FanDuel account. 
  
  As a result, *** ****** account was permanently suspended and was notified of such in a follow-up email. 
  
  As the remaining balance has been refunded back to the deposit method and the account has been permanently suspended. FanDuel would consider this matter resolved.
  

• Initial Complaint

  Date:02/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally, I had $200 in my ***** account and wanted to deposit it to FanDuel on Sunday, 1/19. When I used the venmo button on the app I was too ***** and used money from my bank account. I realized the mistake and re deposited money into my FanDuel account with the Venmo money. This made my FanDuel account $400 instead of $200. My Bet ended up winning and the $200 gambled turned into $438 or something like that. I knew an overdraft fee was coming so I filed disputes with both Venmo and FanDuel on Monday 1/20. Through Fanduel I refunded the extra $200 and thought all problems were gone. FanDuel said they refunded the money, which should have gone to Venmo, but Venmo says I still owe them $200 dollars. I need FanDuel to pay Venmo the erroneous $200 and unlock my Venmo account.

  Business Response

  Date: 02/16/2025

  To Whom It May Concern,
  We write in response to ******************** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  After raising this to our Chargebacks team for additional review, we have confirmed that FanDuel has successfully refunded *** ********** 1/12/25 $200 deposit on 1/13/25, so he should have received these funds back.
  
  As for the chargeback, the dispute was settled in FanDuel's favor, so our team has credited back the $200 that was recouped on 1/13/25 and reactivated his FanDuel account on 02/14/25.
  
  *** ********** debt has been settled and his FanDuel account is now in good standing, but he will need to reach out to ***** or to his bank if he has further issues with this dispute. This has been communicated to him via email.
  
  Please keep in mind, should he file a dispute for funds that have been played through once again, his FanDuel account will be temporarily suspended and funds may be deducted from his FanDuel account (which may include cash winnings), and he will be responsible for repaying the owed balance, before your FanDuel account will be reinstated. This in turn may be assigned to a third-party collections company for further fund retrieval and possibly may impact credit history. As always, FanDuel does not charge any fees to utilize our platform, and the user would be responsible and liable to pay for any fees associated with Retry Payments or Third-Party Payment Processors.
  
  FanDuel considers the matter resolved.

  Customer Answer

  Date: 02/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I don't understand why Fanduel credited back $200. I understand the dispute was viewed in your favor but after the refund that was processed, why was an additional $200 taken from me, when in that situation the matter was resolved. Why was the dispute settled in FD's favor, when I just wanted the $200 that I erroneously deposited into my account refunded? Why was that same $200 then credited back to Fanduel and taken from me? Because it seems as though the course of events is

  1) I deposit $400 when I only meant to deposit $200

  2) I successfully refund $200 of that original deposit

  3) Fanduel then takes $200 back from me after "winning the dispute".

  4) Now I am out of $200 and my venmo account is locked, when I never had this $200 to spend in the first place.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *********
  
  
  
  
   
  

  Business Response

  Date: 02/26/2025

  To Whom It May Concern,
  We write in response to ******************** recent consumer complaint regarding Billing or Collection Issues (ID #*********.
  
  I believe there may be some confusion regarding *** ********** inquiry. *** ********* only refunded and disputed one of the $200 deposits from 1/12.
  
  *** ********* deposited $200 twice on 1/12 for a total of $400. *** ********* then refunded one of the $200 deposits and got that money back. He then disputed one of his two $200 deposits, so FanDuel was charged $200. FanDuel recouped the $200 in his account balance because of that charge. Once FanDuel confirmed we won the settlement that we won, we credited back the $200 that was previously recouped, balancing out *** ********** debt and giving him the $200 back. 
  

  If *** ********** wants the full $400 back, he can just refund the second $200 deposit from 1/12. Either way, we've only taken the same $200 and then given it back, and he is not entitled to any more funds.
  
  Our stance on the matter remains the same, and FanDuel considers the matter resolved.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *********
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded the app a few weeks ago and found it to be okay. So I decided to refer someone for the bonus they provide ($50). The person signed up and followed every step for the referral. However, I never received the bonus. As such, I contacted support only to be told that I wont receive the bonus for an undisclosed reason. I looked it up and found many others that experienced the same situation. The business does anything possible to avoid providing the bonus, which sounds like a malevolent business practice to me. I submit this complaint in hopes that theyll give me the bonus and be a better business in the future.

  Business Response

  Date: 02/13/2025

  To Whom It May Concern,
  
  We write in response to ***************************** consumer complaint regarding Refund Or Exchange Issues (ID #*********. 
  
  On February 10, 2025, *** ****** reached out to FanDuels customer service team regarding a customer that he had referred. He mentioned that he had not received the bonus and he felt the customer he referred had followed all steps in relation to the promotion.  
  
  Upon reviewing *** ******* referee, unfortunately, his reference was ineligible. Per the terms and conditions of the Refer-A-Friend promotion 
  
  7.   Limitations on Participation 
  Users are prohibited from referring members of their immediate family or any individuals who live within their household
  
  In this case, both *** ****** and the individual he was referring had the same address, disqualifying the refer-a-friend promotion. 
  
  As no bonus bets are owed to *** ****** at this time, FanDuel would consider this matter resolved. 

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  Upon contacting every channel of support, Ive received NO support. Well, there was an inkling of hope when a support member offered a courtesy bonus (proof attached), only for them to immediately remove the offer in their next email. My issue now is regarding your customer service, as its the worst Ive seen. As of now, Im waiting on a response from your ******** staff (40 minutes since theyve responded). I understand why the referral didnt go through, because you hide details in the terms in order to avoid giving referral bonuses while getting as much money as possible. However, my only qualm now is receiving the compensation for so much wasted time with your horrible customer service. Please simply provide the promised $50 bonus offered and Ill be satisfied. 

  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 02/22/2025

  To Whom It May Concern,
  
  We write in response to ***************************** consumer complaint regarding Refund Or Exchange Issues (ID #*********. 
  
  FanDuel's stance remains unchanged regarding this matter.  You will not be provided with bonus bets for promotion where qualifications were not met.  
  
  
  Customer Service is not at liberty to issue courtesy credits for unmet qualifications. All bonuses will be provided by marketing after correctly opting into a promotion and qualifying for that promotion.
  
  
   FanDuel would consider this matter resolved.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern my name is ****** ****** and I decided to ****** one day on this platform called fanduel I bet some money and after the bet was over the company decided to suspend my account the reason they suspended my account was because they stated I used a card that I dont have anymore because it is lost ok fine and cool the reasoning for me writing this message is because it is still funds on my account and they refuse to give it to me regardless of the situation I should be able to get my money back it is my money non the less I go to them and they give me the loop over and over and over and I just dont know what to do anymore I just want my money from my account its been months almost a year of not a year already no check in the main no anything regardless if it was suspended or not its my account I have made money and lost money the least they could do is reimburse me my money that is in the account this is like literally my last resort I last tried to contact them on in December of ************************************************************************************************************************************ they cannot refund me my money because my account is suspended that is the most outrageous thing Ive heard but i appreciate the time if anybody read this and hopefully is does not fall on def ears

  Business Response

  Date: 02/15/2025

  To Whom It May Concern,
  
  We write in response to ****** ******* recent consumer complaint regarding Service Issues (ID # *********.
  
  On 4/2/2024, *** ******* FanDuel account was suspended for security concerns regarding inconsistent activity relating to deposit transactions.  
  
  On that day, *** ****** contacted FanDuels **************** team via chat regarding the suspension. He was escalated to the Accounts Security Team for further assistance. Due to the nature of the suspension, *** ***** is required to supply a series of verification documents to verify both his identity and previous activity.
  
  *** ****** provided the some of the requested documents on 4/3 and again on May 9th.
  
  After a thorough review of the information submitted by *** ******* we found that he was using a card that was not in his name to deposit.
  
  On May 9th at 4:33am, our Accounts Security team reached out to *** ****** ****** via email to inquire about the activity found. Specifically, we asked for clarification on the card being used to deposit under the name *******.
  
  *** ****** ****** never replied to our inquiry.
  
  Once we received the BBB complaint, our Accounts Security team reached out to *** ****** via email on 2/13/2025 at 10:55am to try and complete their review.
  
  In this email we mentioned to *** ****** that his FanDuel account is verified under ******, however, the deposit information for the card used to deposit shows as ******* *. Once again, we asked for clarification regarding this activity and requested additional documents.
  
  *** ****** did not reply.
  
  On 2/14/2025 at 12:11pm, we reached out to *** ****** again and asked for clarification on the activity found.
  
  
  *** ****** has yet to reply.
  
  Although, *** ****** has not provided an explanation on why there is a card being used on his account that is not in his name, please note that this activity in a direct violation of our Terms.
  
  Per our Terms & Conditions, users can not co-own/share an account or share payment methods to fund an account. This includes family members, partners, and spouses. Payment methods used to fund an account need to be in the account holders name and cannot be used on another FanDuel account.
  
  Additionally, FanDuel customers cannot share a device to place ****** or have someone else place ****** for them. Each device can only be linked to one FanDuel Account.
  
  *** ****** has not replied to any of our emails thus delaying the review process. His account will remain suspended until the review is completed for which we will need him to fully cooperate with our investigation.
  
  We also apologize for the inconvenience *** ****** has experienced and hope to be in touch with him soon to resolve this issue.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've noticed a pattern from FanDuel of suspicious activity. anytime I bet for something to happen the game changes in a immense way I feel like fanduel is cheating me out of my money they are watching your bets on the app and fixing them on the app to make you lose your money purposely. Its happening way too oftenly I want to file a complaint against them for cheating

  Business Response

  Date: 02/13/2025

  To Whom It May Concern,
  
  We write in response to ********************** recent consumer complaint regarding Refund Or Exchange Issues (ID #*********. 
  
  
  FanDuel is regulated by multiple state gaming regulators. Accordingly, we are audited regularly. I can assure you that our customers satisfaction and enjoyment are our top priority.
  
  
  Please further note, FanDuel does not have the ability to alter, modify, change any wager once it has been placed by the customer and accepted to the **********************.
  
  
  As no wager is being reviewed and no money is owed to *** ***** at this time, FanDuel would consider this matter resolved.