Reviews
This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromAmanda H
Date: 09/01/2023
1 starAmanda H
Date: 09/01/2023
I wish I had read these reviews before I subscribed to the box. For the first box, I submitted the order to buy all products. I was not aware that it would submit it without me finalizing the order. When I called, I was told they could not reverse the charges of $300 until I returned the items. For my second box, what was in the box was not mine. It was not my size and did not match what the dashboard said was in the box. I was told to mark it all as going back and they would send me a replacement box. They never did and I had to explain my situation to several different people to finally get the $20 styling fee back. THEN, they charged me for that entire box, even though I sent back the items that they did send me. Since they didn't match what they said was sent, I was charged. They did refund my money. Now, I am being charged for an item that I did send back in the box. I really like their products but it's a hassle every month.
Adore Me, Inc.
Date: 09/12/2023
Hi ******,
Thank you for sharing your experience. We apologize for not making it a great one.
We've refunded the last charge you mentioned on September 3rd.
All your feedback definitely helps us as we constantly push to further improve our Elite membership.
If you'll ever give us another chance, we'll definitely work to offer you a better experience.
Kind regards,
Adore MeReview fromPoppy D
Date: 08/23/2023
4 starsPoppy D
Date: 08/23/2023
I absolutely love the quality and styles of this **** **** lingerie, designed for all shapes and sizes. Refreshing! The return/exchange policy is easy and painless (they give you an instant code so you can shop for the replacement before they even receive the wrong one). You have to be very very careful to check out without a membership though! If you shop their offers (three sets for the price of two, BOGO etc.) you will get "membership" prices or better, without getting locked into something you don't want. They've made that "no membership check out" option a little more obvious now--but only a little. And they push the membership boxes really hard, which can get annoying. The shipping is a bit slow, but it's worth it to me for getting ****, supportive, well-fitting lingerie at the end of it all.Adore Me, Inc.
Date: 09/05/2023
Hello *****,
We're happy to hear that you love our products!
We also thank you for your feedback, it's very appreciated!
We'll continue to work on further improving our products & services so we can offer an even better experience.
Kind regards,
Adore MeReview fromJudy W
Date: 08/11/2023
1 starJudy W
Date: 08/11/2023
Order took a very long time to arrive. I had forgotten about order until I checked my email and realize I did not receive it. Contacted customer service where was told I had to go back and order since they gave me credit. As it was company fault they should have just fulfill order instead of me having to go back and order. Very bad impression of Adore MeAdore Me, Inc.
Date: 08/18/2023
Hello ****,
We are deeply sorry to hear that you didn't get to enjoy your order. We see that you were already compensated for your missing order.
Thank you for sharing feedback regarding the way your missing order was handled. We hope to offer a quicker resolution in the future though our main priority is to make sure you will always receive your orders seamlessly.Kind regards,
Adore MeReview fromJessica M
Date: 08/09/2023
1 starJessica M
Date: 08/09/2023
Items were omitted from my order and they made it impossible to get a refund (even though I never received the item). Then they enrolled me in a VIP service without my consent or any notifications at the time or enrollment or in subsequent months. They proceeded to charge my card $39.95 monthly for 6 months until I caught it. Their customer service then takes days and days to get back to you. It's clear they are more concerned with profits from this recurring charge than providing any quality items or service.Adore Me, Inc.
Date: 08/21/2023
Hi *******,
Sorry to hear about what happened with your order and with the *** membership.
It looks like on August 9th our ************* team has assisted you with all of your remaining concerns at that time.
We apologize for any inconvenience that might've been caused by your experience with us and if there's anything else that we can help you with, please reach out to our ************* team so we can help you further ASAP.
Kind regards,
Adore MeReview fromAndrea M
Date: 08/08/2023
5 starsAndrea M
Date: 08/08/2023
They are very clear about signing up for the *** option upon ordering. It is kind of the only way to order, I think. They send plenty of notifications and give you the option to skip each month and if you get charged credit you dont want, to request an immediate refund. I have had only good experiences with customer service, offering me store credit or helping me with returns/exchanges if an item is not right, damaged, or did not arrive. I find the quality for the price point appropriate, and appreciate their effort to incorporate recycled materials. Most items have held up well, some after a few years.Adore Me, Inc.
Date: 08/21/2023
Hello ******,
We're so happy to hear that you're enjoying the *** membership!
If you ever opt out of *** but will want to continue shopping with us - you can do so using our Pay-As-You-Go option which offers 1 time, commitment-free orders. It also offers its own promos & discounts. If you want to learn more about this, you're welcome to reach out to our ************* team so our teammates can share all needed details.
Kind regards,
Adore MeReview fromAndrew G
Date: 08/08/2023
1 starAndrew G
Date: 08/08/2023
Saw a charge on my card for subscription service after I bought my wife a bra over a year ago. Didnt know they had their straw in my pocket this whole time.Adore Me, Inc.
Date: 08/21/2023
Hi ******,
Sorry to hear about what happened.
Please reach out to our ************* team at ******************************* or by phone at: ***************** Monday - Sunday 8:30 AM - 8:30 PM EST , so our teammates can see what happened and help you with this.
Kind regards,
Adore MeReview fromLatoria H
Date: 08/01/2023
1 starThey have automatically charged my card monthly for some kind of membership that I never signed up.Review fromSamantha S
Date: 07/29/2023
1 starSamantha S
Date: 07/29/2023
Terrible service. I signed up for the monthly style. First package was several weeks late. 2 nd package was never delivered. They did refund the $20 styling fee. The 3rd delivery was never received. I was sent an email saying they received my box back BUT the app shows my box is still in transit.Adore Me, Inc.
Date: 08/02/2023
Hello,
We are deeply sorry to hear that the Elite box got lost so many times. We will investigate with our carrier what may have happened.
Please reach out to ******************************* if you still have any refund due. This is clearly not the service you have paid for.
Kind regards,Adore Me
Review fromJerry S
Date: 07/27/2023
5 starsJerry S
Date: 07/27/2023
Love the product and and pricing along with said deals and of course how she looks in them.Adore Me, Inc.
Date: 08/02/2023
Hello,
We are so happy to hear that you have loved the styles and the affordability of them. We love to hear back from satisfied customers.
Kind regards,
Adore Me
Review fromJessica W
Date: 07/18/2023
1 starJessica W
Date: 07/18/2023
Purchased 5 sets from this company because they say "Easy returns and free exchanges" but that is a complete lie. After I purchased my items they then say they were final sale and are not returnable or exchangeable. Nowhere was this indicated before purchasing these items. It looks like this company was already fined by BBB and needs another fine. Their business practice is to lie to their customers and literally STEAL from them. Dishonest company. Now I have to try to dispute with my bank after trying to go back and forth with their customer service for a week. They were unable to provide any information on where these items were identified as final purchase before purchase was complete and kept saying that they wouldn't give a refund. Terrible company.Adore Me, Inc.
Date: 08/02/2023
Hello *******,
We are so sorry to hear about the exchange hurdles. Indeed,it appears even in the shopping bag, that Buy One Get One Free purchases are final sale. However, we have made an exception for you and made the Exchange option in your Adore Me account available. Please, log in and create an exchange request under the My Orders tab.
If you have any further questions or concerns, please reach out to *******************************.
Kind regards,
Adore Me
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