Reviews
This profile includes reviews for Adore Me, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 678 Customer Reviews
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Review fromDenise L.
Date: 07/07/2023
5 starsDenise L.
Date: 07/07/2023
Greatly satisfied. They *********** and were very **** in my husbands eyes.
Adore Me, Inc.
Date: 08/02/2023
Hi ******,
We always love to hear back from happy customers. Thank you for your feedback.
Kind regards,Adore Me
Review fromAmanda F
Date: 07/04/2023
1 starAmanda F
Date: 07/04/2023
So I know I told some people about Adore Me.But I want people to know not to buy from them after all. I was loving their stuff at first. But they have stolen money out of my account and refuse to return it. Claiming they didn't get the box back. Yet the other stuff that was in the box is marked that they got it back. No it was not sent back in the original box because it was damaged. So it was sent in with another order.Also one of my sets that I've only had for a month is already ripping.Please do not buy from them.Adore Me, Inc.
Date: 08/07/2023
Hello ******,
We are so sorry to hear about your negative experience.
We could see that there was a charge attempt but it was not successful and our customer service representative has canceled all further charge attempts for this Elite box since you have kindly contacted us and explained the situation.
We hope this helps.
Kind regards,
Adore Me
Review fromBaylee D
Date: 07/03/2023
1 starBaylee D
Date: 07/03/2023
The lowest star rating I can give and it doesnt feel like enough lol. So, I never received my first box which was ordered in March in the first place right? I contacted customer support about it and they told me to just mark it as returned and they would work it out with the warehouse where it was located. Fine by me, I am a college student so it probably wasnt a smart purchase anyway. I washed my hands of it. Radio silence from the company until June in which the company begins attempting to remove my entire bank account balance from my account and my bank blocking the charge. I go to my profile and I apparently owe over 200 dollars for the missing sets. Confused, I once again contact customer support who tells me I need to contact the warehouse to get the box delivered to me and send it to them. A **** link is provided for me. The link does not work. Customer support stops responding to me. I get charged for a monthly box and I once again contact customer support. I am promised by the company that I will not be charged for the sets that I never received since it appears they were lost in transit and they would stop charging me monthly. Once again, my account says I owe nothing. July rolls around and I am again charged for the box. I decide to delete my account and I am unable to. I contact customer support, which is an oxymoron, and they tell me I must allow the over 200 dollar charge to go through since they are having technical difficulties and cannot not charge me for the missing sets. I am assured that once I allow this charge, I will be issued a refund. After all my dealings with this company and their ineffective customer support, I no longer trust their word. They have refused to delete my account until I pay for a box which I never received and isnt even showing up on my account as an amount owed. Ridiculous.Adore Me, Inc.
Date: 08/02/2023
Hello ******,
We are deeply sorry to hear that there were charge attempts to your card even though you signalled to customer service that the box was not delivered. All charge attempts should have been canceled.
We were glad to see that you were able to receive a refund after all and that your request to remove your card was also fulfilled.
Please accept our sincere apologies for the lacking service. We will take the proper measurements.Kind regards,
Adore Me
Review fromAlisha J
Date: 06/29/2023
5 starsAlisha J
Date: 06/29/2023
Quality items, prompt service and responsive customer service, beautiful fitAdore Me, Inc.
Date: 08/02/2023
Hi ******,
We are so happy to hear that you loved your shopping experience from start to finish. Check back soon for more cute looks.
Kind regards,Adore Me
Review fromLora P
Date: 06/27/2023
1 starLora P
Date: 06/27/2023
Buyers beware ************* is attempting to scam me for hundreds of dollars! I have reached out to them for assistance at least 3 times to which they have not responded. Worst customer service tactic as it guarantees their scam.Adore Me, Inc.
Date: 08/02/2023
Hello ****,
We are so disappointed to hear that you shopping experience was so full of issues.
We have looked into this and noticed that customer service reached out to you with an explanation and issued a refund. We hope this resolution helps.
Please accept our sincere apologies.
Kind regards,
Adore MeReview fromAlex U
Date: 06/18/2023
1 starAlex U
Date: 06/18/2023
Adore me automatically enrolled me in a "VIP" service after making a single purchase. Since then, 13 times they have charged $39.95 to my credit card totaling over $500. Their customer service says this is "great news" because it is in the form of a store gift card.Adore Me, Inc.
Date: 08/08/2023
Hi ****,
Thank you for the review, we apologize for any confusion!
It sounds like you joined our VIP Membership with your first order and did not shop or skip the month by the fifth of the month.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, youll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime We send reminder emails, but youre welcome to make use of our no-questions-asked 30 day refund policy: *************************************.
After 12 months the store credit is converted into an e-gift card that never expires but it will be no longer refundable. Our representatives have no authorization to refundstore credit older than a year. You can find this in the Terms and Conditions of our website.
Let us know if you have other questions! Were happy to help.
Best,
Adore Me
*******************************Review fromKat H
Date: 06/08/2023
5 starsKat H
Date: 06/08/2023
I have been purchasing from Adore Me for a couple years and I love everything I have bought ! ??Adore Me, Inc.
Date: 08/02/2023
Hello ***,
We are so happy to hear that you are a loyal customer who loves our products. It is always reassuring to hear back from happy customers.
Kind regards,
Adore Me
Review fromSarah R
Date: 06/05/2023
5 starsSarah R
Date: 06/05/2023
The process for getting and returning products is super easy. The quality of the products are very good!Adore Me, Inc.
Date: 08/02/2023
Hello *****,
It is our goal to offer a smooth and easy shopping experience. Check back soon for more cute looks!
Kind regards,Adore Me
Review fromMonica S
Date: 06/04/2023
2 starsMonica S
Date: 06/04/2023
I love the items from Adore Me. However, the issue over the years which is shipping has only seemed to have gotten worse and worse. I waited for a month for items that never shipped and they told me the package was lost. Placed another order once accounted was credited and it was cancelled twice. After the second cancellation someone finally told me it was because you cant have more than 9 items per order. So why not make it to where u cant add more than 9 items to your cart at a time instead of processing the order just to cancel it. It took 2 weeks for them to cancel the second order, by then the sale was over and many items I wanted were sold out. Finally I placed my two separate orders ended up being shorted two sets due to the sale ending and it still took a month to receive all my items. Again great items, terrible shipping.Adore Me, Inc.
Date: 08/02/2023
Hello ******,
Thank you for bringing our attention to both problem points. We always *************** from all experiences and improve our service.
We will investigate the shipping service and will also forward your feedback to the relevant department.
Thanks for reaching out.Kind regards,
Adore Me
Review fromJen W
Date: 06/04/2023
2 starsJen W
Date: 06/04/2023
Slow to ship, so slow on returns I didnt receive refunds for some items. They claim they never received some of my returns and I was charged for items I didnt want. Mixed quality. The PJs generally are very low quality. Bras look cheap. Some of the lingerie was nice. But overall I cant recommend this company mostly because of poor shipping and customer service.Adore Me, Inc.
Date: 08/02/2023
Hello ***,
Thank you for expressing your feedback. We intend to learn from every experience.
We are so sorry to hear that not all of our products were the quality you have expected. Please note that you can take advantage on free exchanges and since it is a quality issue you even have the option to return and request a refund for the restocking fee. Even about the return resolution charges please request a refund. Mistakes can happen in the warehouse.
Never hesitate to reach out to customer service about any issue you are experiencing. We are here to assist.
Kind regards,Adore Me
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