Online Retailer
Choxi.com, Inc.Headquarters
Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate a pattern of complaint concerning problems with the products purchased on the NoMoreRack website. Consumers are complaining to BBB alleging issues such as receiving incorrect items, products of inferior quality, or defective products. Consumers also say that they are encountering difficulties with company’s customer service department. An ongoing problem being reported by consumers is assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.
In June 2013, No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5-7 business days and that shipments are sent out within 10-14 days of the receipt of the order.
Alert
On November 9, BBB issued a press release on Choxi.com: http://www.bbb.org/new-york-city/news-events/news-releases/2016/11/choxi.com-formerly-nomorerack-website-goes-down-leaving-customers-and-vendors-asking-questions/
Important Information
Customer Complaint
As of May 2016, numerous businesses have contacted BBB with
concerns about missing payments for merchandise that they have provided to
Choxi. These complaints allege serious and ongoing problems between Choxi and
its vendors. Many companies are telling BBB about the difficulties and
frustration they experience in trying to recover the money from Choxi for
outstanding invoices. These complaints also cite the lack of communication or response from Choxi as an obstacle to resolving these issues. A company spokesman was quoted in a recent Fortune.com article (September 9, 2016) and acknowledged that Choxi had fallen behind in paying its vendors.
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