Online Retailer
Fuzzy WonderzInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a pattern of complaints concerning billing, order fulfillment and customer service for Fuzzy Wonderz. Pending complaints from consumers are telling BBB about their experience after ordering products online from this company. Most consumers claim they haven't received the merchandise from the company; these consumers were allegedly charged for the purchase at the time of order. Some consumers say they received an order confirmation from Fuzzy Wonderz but no notification of a tracking number or expected delivery date. Most complainants reportedly cannot get a response from customer service, despite multiple phone calls and emails inquiring about status of their orders or refund requests.
BBB requested Fuzzy Wonderz's voluntary cooperation in eliminating the identified pattern of customer complaints. The company did not respond to BBB's communications.
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