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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,533 total complaints in the last 3 years.
    • 219 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/7/2023, Order# ********** Six of the items were returned within their return window. As of 7/10/2024, I still have not been refunded. The toll free # for NY&CO puts you on hold and then you get disconnected. I have sent multiple emails and continue to get the same reply. We are experiencing a delay in processing returns.

      Customer Answer

      Date: 08/08/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ******* I had purchased merchandise from **** on 2/24. I had informed them via emails, text, phone calls about one of my merchandise missing in the package. On 7/8/24, I heard back from **** by email. NYCO has replied back by email that my package and items were all delivered. They asked was a fraudulent package received on my end. I replied, that one of my sweaters were missing in the package. I no longer want the sweater but my $11.99 refunded back. I would like my money back from the merchant.

      Customer Answer

      Date: 08/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/09/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2,2024,I placed an order (Order # ********) with New York and Company. I received the items on June 14,2024. After opening my package, I noticed that I had received damaged items. I called New York and Company several times to resolve this issue. No one live representative answered ,it went straight to their voice mail system. I have also sent several emails including pictures of the damaged items. No one has contacted me. And there is no way to contact anyone to assist in this matter as they have opted to ignore the consumers calls! Something has got to be done about his! This is not right and it seem to be a company that scams consumers out of money! Pictures of damaged items have been sent to New York and Company.

      Customer Answer

      Date: 08/04/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase back in April and I received my package but two items was missing. Ive been trying to resolve this issue since April 15, 2024. I filed a complaint with you all and they only refunded me for the missing shirt but will not resolve the issue of the missing dress. They keep giving me the run around, when at first they werent responding and now there is no resolution. I just want my refund Im honestly not sure how they are allowed to continue taking orders when they are doing this to so many people.

      Customer Answer

      Date: 08/03/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a return order 1/24/24 and should have received a refund. I received an email from the company on 2/10/24 apologizing for the delay in return. I followed up on 3/17/24 and received the following email 3/28/24*** ************ *** *** ******** **** * ** ***** ** ******* ***** **** ** ***** ** **** ********* ** ********* ****** ********* **** ******* *** ** * **** ****** ** ******** ****** **** *** ********* **** *** **** *********** ** *** ********* ****** **** ****** ** ********** *** ******* *** *** ******** ******** ********** **** **** **** ** ********* *** ** ********* *** *** ************* **** *** ****** **** ******** *** ********* **** ** ******* ********** ** ******* *** ******* ** ******* ** ************** *** *** **** ************* *** ************ ** ***** **** ******** *** **** ******* ** ******* *** **** *** ****** **** *** ************** *********** **** * ******* * **************** ********** I followed up again on 5/3/34 and received the following email on the same day:** ********* *** ***** *** **** ** ******* *** *** ****** ** *** ********* **** ****** **** *** **** ***** *** **** *** *** **** ** **** ******** **** **** ******* ***** ** *** ******* ******** ** *** ********* **** *** ** **** ** ** *** *** ******* *** **** ******* ** **** ****** *** **************** ****** ** ********* *** *** ************** *** ** ********** **** ************* *** ******** ** ** **** ** ******* **** ***** ************** *** *** **** ********* ***** ** *** **** * ************ *********** **** * ******* * **************** ********** I just want my money back. It was around $100 I think. I honestly cant remember anymore.

      Customer Answer

      Date: 08/01/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding New York & Company has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made purchase online with New York & Company. Realized closed, looked online said online services remain open. Did not get confirmation email and used debit card to pay $81.19 07/05/2024 212-947-5676ny which processed as X-ray footwear. Started reading about the store losing maintaining online presence, and complaints about not receiving merchandise. Also, no response to emails or calls. I could not stop payment due to debit card transaction.

    • Initial Complaint

      Date:07/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 4/15/24 in the amount of $80.84. Order #*******.The NY&Co website would not process the return label due to a glitch in their system. I emailed back and forth many times and finally received a return label on 4/30/24. I returned the merchandise.NY&Co acknowledged that the shipment had been received on 5/29/24 and indicated that I would receive a refund for $77.67. It is July 4 and I still have not received a refund.I have corresponded back and forth with NY&Co (probably 10 emails) and they continue to apologize and say their refunds are being delayed.

    • Initial Complaint

      Date:07/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/2/24, I returned my purchase of two dresses from NY & Company (order #n3392096), in accordance with their return policy. They communicated via email that they had received my return and would process it on 3/12/24, saying: "Your return will be processed once it reaches our warehouse in 5-7 business days."On 3/17/24, they communicated via email (subj: An Update On Your Return): Due to an unexpectedly high volume of orders, we are currently facing challenges in promptly processing returns. Your return was delivered via *** on Mar 12th, 2024. We understand the importance of a timely resolution and want to assure you that our team is diligently working to expedite your refund. We sincerely apologize for any inconvenience caused and kindly request your understanding and patience during this time.On 5/14/24 they communicated that the processing of my refund was inadvertently delayed via email (subj: Action Required: Refund Process Update). To expedite, they requested I fill out a form to begin an ACH transfer, including adding all of my bank account information to a not secure site: *************************************************************************************************************************************************************************************************************************. I replied that I was uncomfortable with that on 5/15/24 and asked that they process my return on the card I previously used for my purchase. They never responded. I followed up on 6/25/24 to ask what happened. On 6/26/24 they responded addressing me as "*******" and forwarding me an email that included all of the replies, including Personal ID information (full names, emails, order numbers, etc.) of every customer that had replied to the 5/14/24 email (subj: Action Required: Refund Process Update). This is a gross exposure of personal ID information from a business on top of a terrible customer service experience that has taken months to process a refund.

      Customer Answer

      Date: 07/29/2024

      At this time, I have been contacted directly by New York & Company, but not regarding or addressing the complaint ID ********, however my complaint has still NOT been resolved because:

      They once again addressed me by the incorrect name "*******" and said: We wanted to inform you that we have escalated your issue to the appropriate department for further investigation and resolution. Rest assured, we are taking the necessary steps to address your concern promptly.
      .
      If you have any questions or require further assistance, please feel free to contact our customer service team.

      Thank you for your patience and understanding.

      This has now dragged on for months and I have not received a refund.

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Customer Answer

      Date: 08/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two dresses on 4/17/24. Unfortunately, they did not fit well. I reached out to return the items, but was told the return labels werent working and I had to wait. When they finally were working weeks later I sent the items back. The items were received by NY and Company on May 29, 2024 and I still do not have a refund. Anytime I reach out it takes two weeks to get a vague response telling me to be patient. They have had my items returned in their possession for over a month and will not refund my money.

    • Initial Complaint

      Date:07/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order date 5/12/2024 Order placed for 6 items totaling $187.83 Only one item received I sent them an email asking about the rest on 6/4/2024. Further emails sent on 6/12, 6/13, 6/27, 6/28.They have been asking me to check with neighbors, the courier service, post office (I have enquired with all those)etc without giving me any information about a refund.

    New York & Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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