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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,533 total complaints in the last 3 years.
    • 219 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from retailer as I have often done ...received package, opened to only find 3 of the 4 items I ordered. Reached out via email and received a reply indicating that my package was successfully delivered. I reach again receiving the same reply. Then the replies were asking me to ask family or neighbors if they took it. Twice I replied that the package was not tampered with at all, it was completely sealed. Today their email was the same, with no resolution. I was hoping for an apology regarding the missing item and that it will be shipped promptly. Please assist in getting a resolution to this issue. If they cannot send me the item ...I would like a refund. Thank you.

      Customer Answer

      Date: 07/27/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have I've 30 email with tracking information. They would only email. I asked for a phone call. Never did they reach h out to me. Horrible return policy... paid out of pocket to get a refund and nothing

    • Initial Complaint

      Date:06/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #******** - May 27, 2024: I never received my order. I emailed several times for the last 2 months and only receive generic email responses. To date I have not received the items.Order #******** and I received the dress without the belt. I emailed and was assured they would check the warehouse and get back to me. To date I have not received the belt.

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:06/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with New York and Company on June 14 based on the amount I purchase the shipping was free however I was able to pay $9.99 in order to have my delivery expedite. I paid that additional fee I have not received my package, I have made numerous attempts to contact them each time. I call you sit on the phone for approximately five minutes and then you get a recorded message stating that they cannot take the call during business hours and they apologize to leave a detailed message and they will contact you. No one has contacted me. I reached out to them via email as well several times And have not received a response nor have I received my package or my credit for the $9.99. I have no idea if Im even going to receive a package of this point due to the Business has been conducted for this purchase. I am requesting a refund and to receive my package /Order that I have been charged for

      Customer Answer

      Date: 07/23/2024

      At this time, I have been contacted directly by New York & Company regarding complaint ID ********, however my complaint has NOT been resolved because:

      It was a system generated response and they did not address the request for the refund for the Expedited shipping charges as the package was not received until much later. Also, when I responded the same automated message came back days later. The company has not resolved, nor have they refunded the charges. Also, products were shipped damaged well two of the items and Im yet to have them respond in order to replace

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *************************************

      Customer Answer

      Date: 08/13/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:06/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: March 19, 2024 Order No* ******** I never received my clothing.

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a return with them on May 23rd and never received my refund. I have emailed them at least 3 times and they keep saying their returns department is really busy. They received the item back at least a month ago.

      Customer Answer

      Date: 07/23/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had sent my items back, and received an email from the company on March 13th, 2024 stating my refund was being processed. On April 8th, I had sent an email requesting an update since I had not received my refund for what I returned. More time had passed, and I sent another email on May 13th requesting an update. It is not June 26th, and I have not received a response nor did I receive my refund. The amount that is owed to me is $200. I would just like my money back.

    • Initial Complaint

      Date:06/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed ******************************* on 6/17/24 twice nobody responded to my emails. Customer so confused gave me the number to TTYY for hearing impaired. This company is the worst. Nobody can help with orders or tracking package which tells me to contract sender.

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order 5/3/24 with many items. One of the dresses was supposed to have a belt and it did not come with it once delivered. I cannot wear since it has loops on the waist and looks incomplete without the belt that comes with it. Also I never received the following items: Mid Rise Bootcut Yoga Pant. I have emailed the generic ******************************* 6 times in the past month to resolve this and called the customer service hotline twice and left voicemails with no return call.

      Customer Answer

      Date: 06/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an outfit on April 19, 2024, and I received it at the end of April, 2024. The outfit was a bit big, so I asked to exchange it. The item was out, so they said they would refund me after they received the item back. I tried to send it back to them at the beginning of May, 2024, however, I was unable to get a return label from NY&C. After a week of asking for a label to return it, I finally got the label on 5-14-24. The outfit was delivered and signed for 5-17-24 at 11:45 a.m. I have been following up for a refund since May 17th. It has been over a month, and no refund, and no one is returning my requests for a refund.

      Customer Answer

      Date: 07/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *******************

    New York & Company is NOT a BBB Accredited Business.

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