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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Complaints Summary

    • 2,533 total complaints in the last 3 years.
    • 219 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of the dispute is a refund of Order ******** in the amount of $301.52. On February 20, 2024, New York & Company acknowledge receipt of my return from Order ******** in the amount of $301.52, sans the return fee of $9.95. New York & Company emailed me on March 6, 2024, informing me to expect a 41-day delay to process my refund. As of today, June 23, 2024, I have not received my refund in the amount of $301.52, nor have I received any additional correspondence in spite of several attempts to contact them via email or by phone.

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have on numerous occasions since February reached out to the company directly via email, tried to put a claim through the credit card company and no support. The items were returned with receipt of being received in February 6th for order number ********. I still have not received the credit and the interest for this charge being still on my credit card. I can submit tracking screenshots etc if needed. I would like the interest for the delays on this amount still being on my credit card refunded as well.

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      ****************************

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ******** I ordered several items from New York and Company on June 2,2024. When I received my order on June 14,2024,there were several items damaged. I immediately contacted New York and Company several times via phone several days in a row...I received no answer each time I called and was sent to a voicemail. I left several messages, but no one ever returned my calls. I then sent an email on June 14th in hopes of someone reaching out to me to resolve this issue. I received one email on June 17th asking me to send pictures and that after they were received,they would resolve the issue. However, New York and Company did not contact me again. I sent two emails requesting someone contact me to resolve this issue,but to no avail. No one has contacted me. I would like my money back immediately!

    • Initial Complaint

      Date:06/19/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe New York & Company the clothing retailer went out of business and failed to fulfill my order. Yet, they continue to send emails and promotions as if they are doing business as useful. I have left numerous phone messages. The email address on the website is not valid. I never got my merchandise or a refund. Please warn consumers about this scam and fraud.

    • Initial Complaint

      Date:06/18/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on May 28, 2024 and still have not received my order. I have emailed NY&C but keep getting the same generic email and now no response at all (see attachment). ******* created a label on 5/31/2024, *** has not received the package yet tracking ******************. I would like to receive my order or get a full refund if they are not able to send me the order.

      Customer Answer

      Date: 06/21/2024

      Better Business Bureau:

      I have received my items and an apology by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:06/18/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order with NY & Company May 27th 2024 in the amount of $162.63 Order ******** to purchase 8 pair of pants. I received a confirmation stating that a *** label tracking ****************** was created , but has never shipped from NY & Company. I've reached out to them over ten times by e-mail and only received generic e-mails that offer no resolution, but only apologies. I have not received a call , nor can I reach anyone on the 800 number given by the live agent in the credit card department. I want a refund.

      Customer Answer

      Date: 06/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order with New York and Company on November 28th of 2023. On December 30, I returned about half of the items via mail. When I didn't receive a refund after a couple of weeks, I reached out to the company multiple times via email. I am unable to call because the only phone number on the website is for their credit card. I received a couple conflicting emails from their customer service.One email told me to allow FORTY days to receive my refund, which I waited.Another told me that they'd received a dispute from my credit card company, several weeks before I disputed the charge (which indicates to me that the issues are widespread). Another email I received told me to allow 3-5 business days for the refund to appear on my card. It has now been over 5 months and I have not received my refund.I returned the merchandise to the post office, following all of the prescribed procedures. The package was never returned to me, even though I provided a return address in case there were any issues. I did everything I was supposed to do and have gone to great lengths to try to get my money back, but it appears they are not going to refund my ******.

      Customer Answer

      Date: 07/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by New York & Company regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 dresses from NY&Co May 30, 2024. I finally received my order without notice around June 13th. They sent 3 correct dresses and sent one incorrect item. I have not been able to contact anyone. I used email, left a message and the numbers online dont work. Totally frustrating.

    • Initial Complaint

      Date:06/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on May 28th. For 4 items, the amount of just over $60 (order #********). Then I have not received any update or correspondence related to my order. After multiple failed, attempts to communicate with someone at New York and Company to cancel my order since June 3rd, I have resorted to also filing a complaint with the Better Business Bureau, and I wanted to find out what next steps can be taken.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at New York and Company on May 27. It stated shipping was 5-7 business days. I have yet to receive the order and when I reached out to customer service via email, they said sorry for the delay and I would be notified once the order was shipped. It has now been 21 days and I have received nothing. When I have tried calling the customer service number, you just get a recording. At this point, I just want my money back. What a terrible company and customer service.

    New York & Company is NOT a BBB Accredited Business.

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