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Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York & Company has 155 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 363 Customer Reviews

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    Review Details

    • Vanessa B

      Date: 01/03/2024

      I returned merchandise to **&C on Nov 28, 2023. Called several times about my credit to my account and was told that it would take ***** days for the credit. I called several times last week but I couldnt talk to anyone so I emailed them twice. After several attempts, I finally received a reply that they would check on the matter. I never heard back from them after they said they would check on the matter, so I called toady, Jan 3, ****. I talked to a person this time and was told that I would get a credit within 3-5 business days. If I dont receive a credit by next week, Im calling my bank and disputing the charges. I will never order from them ever again. The customer service is a disgrace and very unprofessional!!!

    • Betty P

      Date: 01/03/2024

      I returned a purchase on 11/17/23. I have called the number no answer and I have emailed no answer. All I want is my refund. It has been about six weeks now. This company owes me $211.55. Worst company ever.! No response.

    • KAREN F

      Date: 01/02/2024

      I placed 2 orders back in October. Orders have been returned and to date 1/2/24, I have not received my monies back. I have constantly called the 800 number but never speak with anyone. I just want my money back

    • Nikeal W

      Date: 01/02/2024

      I returned a shirt and a blazer end of November here it is Jan 2 **** I have yet to receive my refund Ive spoke to over 20 people about this matter. Im being told the warehouse has to confirm receiving the items. After *** told them multiple times I have an email dated 12/12 from Raine stating items were received allow an additional 3-5 days for my refund. This additional time is after the 3 weeks they told me to allow for them to receive my return due to delays. I talk to several people a week they all promise to escalate my issue they dont. I talk to and explain myself to the same representative repeatedly I recognize the roosters in the background. Ive been hung up on multiple times by reps who dont care to help. Ive been a customer of this store for over 30 years I will never spend another ***** with them. Theyre a total ripoff I see why the stores have all closed. Im sure theyre in violation of some law by not refunding my money when they have the items. Had they not sent out smell worn items I wouldnt have had to return them. The guy at *** said the blazer smelled like it had been on a barn. Please help me recover my full refund of ***** plus tax. Ill never spend another dollar here and Ill advise everyone else not to

    • Micheala R

      Date: 01/02/2024

      New York and Company is a scam. I ordered a dress on June 30, 2022 and got he wrong size. I have been trying to get my money back and I keep getting the run around. I have been on the phone over two hours waiting for a supervisor that never pick up the phone. Please save yourself the trouble and time and don't buy from them, they are literally scamming consumers.

    • Eudora D

      Date: 01/01/2024

      I've been using New York and company credit card for over 5 years with no problems. 2 years ago, I started experiencing problems with their rewards program. They keep issuing rewards to me but whenever I tried using it, it'd say zero balance. Nobody at this company have a clue. It almost feels like a scam. They honestly have very nice outfits but the reward system is a total scam. Nothing is working. I'm stressed having to retrieve my rewards. They keep expiring and nobody cares to help. I'm spending money and accruing the rewards, they're not fulfilling their part of the deal.

    • HOLLIE J

      Date: 01/01/2024

      I never received an order number or confirmation that this went through. I have no idea if I am receiving 2 packages, 1, or none, but you charged my account twice and I need my money back now! This is a horrible experience! I also told your representative on the phone that I did not receive anything and he said this email box would help! Just give me all my money back! They also hang up on you and stop replying to emails. Just close your business!

    • Leslie M

      Date: 12/30/2023

      I would suggest not buying from this company. I was sent the wrong product and I sent it back. I received no refund after almost a month of them confirming they have it. They have no accessible phone number anymore. They will email you and make promises but never follow through.

    • Krishnakali C

      Date: 12/29/2023

      I placed an order from their website. Upon receiving the item, I found it not fitting me well, so I returned it next day itself. I returned it on 13th November 2023. They have not refunded me yet for the items, it's been almost 2 months and I have emailed them multiple times, they just keep replying that they will send the refund soon. I definitely won't order from them again. The worst thing is, they won't even refund me the full price, they are going to deduct shipping charge and handling charge, even that remaining amount also they are not refunding.

    • Leanna L

      Date: 12/29/2023

      Purchased items in November. Returned all items and received an email saying they were received on 12/10/23. Never received a refund. Attempted to contact **&C 3 times with no response to any of my attempts. Had to dispute the charge with my credit card company. I wish I would have seen all of these recent reviews before I placed my order!

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