We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

New York & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for New York & Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

New York & Company has 155 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.04

    Average of 363 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Erica M

      Date: 12/29/2023

      I wish I could give this company 0 stars. I purchased a dress for $44.98 from ******** on November 10. The dress was way too big so I returned it shortly thereafter. They said they received the item back on November 28. Why is it a whole month later and I STILL have received NO refund! First they claimed I had to wait **** days and then another 3-5 days. All of those days have passed and still nothing! I continue to call and email and they say something new each time. Now they are claiming the warehouse has to process the item in order for me to get a refund. It shouldnt take a whole month to process ONE item! I want my refund back and then I'm done permanently with this company. Ive never received this type of treatment from any company. They need to be shut down immediately!! Please do not give your money to these scammers!!

    • Linh A

      Date: 12/27/2023

      Items got returned and was received on November 14, 2023. Multiple attempts to get a credit of $140.00. On December 14 and again on December 20. We will create a follow-up about your refund. The next email that you will receive is from our warehouse about the refund detailsIt is now December 27. No response.

    • Sue p

      Date: 12/27/2023

      This company sent me the wrong size pants. I have been chasing after them since October to get a full refund. They have been shoving me off, with one excuse after the other. NEVER again! Do yourself a favor, DO NOT ORDER Anything from this company

    • Amanda W

      Date: 12/26/2023

      Same issue everyone else has stated. Returned items and its been going on 3 weeks with no refund. Per tracking can confirm they received return. Was told a refund would automatically process once received, and could take 3-5 days to reflect on my account. Well like I said its been 3 weeks and Ive received nothing. At this point Im tempted to dispute the charge with my credit card company, since their customer service does not want to be of any help. They beat around the **** and cannot answer straight forward questions.

    • Ronit S

      Date: 12/26/2023

      This company is a scam ! I returned 2 dresses and never got my money back ! They keep on telling me lies ! Take care of them

    • Jacqueline P

      Date: 12/26/2023

      I called about a return I sent and recieved an email on 12/12 that they received my return items. I called on 12/26 to see the status of my refund and a representative informed me that this company hasn't refunded people for items sent in November 2023 yet. This is unacceptable and I will never purchase anything from this company again.

    • Patrice D

      Date: 12/20/2023

      This company is garbage. When you return merchandise, it takes months to receive a refund.

    • Nikki L

      Date: 12/19/2023

      Now Im writing I wish I should have read the reviews. I sent shoes back that I got to wear on my Birthday I got sick and couldnt wear them and since I dont go out a whole lot dressing fancy decided to return them. I sent my shoes back on the 15th of November they said they sent me emails which I never received them. I got one email on December 12th saying they received my shoes on the 8th of December which is insane but when I talked to the only employee they have over the phone she said they were received on the 26th of November everytime Ive talked to her she was sending an urgent message to someone about me getting my refund these shoes were $150 looks like theyre reselling our items and keeping our money but I have a trick for them Im filing a dispute with my bank because this is fraud I suggest u guys go to your bank show them the proof of whats going on if u have it your bank will refund u and go after whatever fake business this is to get their money back.

    • Lisa N

      Date: 12/19/2023

      Horrible experience. Sent wrong items. Told me to keep them. Unbelievable. Do not order.

    • Brittany R

      Date: 12/19/2023

      I have been trying to cancel my online subscription for over 3 months and they continue to charge me a monthly fee. I have removed all credit card information and they just continue to charge me. I spoke with someone finally through email that stated they canceled it and never did. Their customer service keeps giving me phone numbers to call and all I get is a voicemail. This New York and Company Closet is a JOKE. If I get charged again I will file against them with all proof I have tried multiple times. Absolutely AWFUL never ever again.

    New York & Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.