Online Retailer
RocketIAQ.comHeadquarters
Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate a Pattern of Complaints concerning order fulfillment and customer service for online retailer RocketIAQ.com. Consumers are telling BBB about their experiences after purchasing small household appliances and parts from this company's website. Many consumers say they have not received the product they ordered and were already charged for by RocketIAQ.com. Most of these consumers allegedly have a difficult time reaching anyone in customer service to get an update on a status of product delivery. Some consumers who claim they were told they would be given refunds by company representatives reportedly have not received them in the promised time frame. A significant number of complaints filed with BBB against this company have not been answered.
Important Information
Additional Info
Mail sent to the business on 10/16/2017 was returned by the U.S. Postal Service as Undeliverable as Addressed.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.