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Business Profile

Online Retailer

Scentbird Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Scentbird Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Scentbird Inc. has 2 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 119 Customer Reviews

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    Review Details

    • Kathy W

      Date: 06/27/2024

      Kathy W

      Date: 06/27/2024

      No easy way to cancel a subscription! Their website gives you the run around when trying to close and cancel a subscription. They want you to email them, sent 3 emails to the email address they listed on their website to cancel my subscription and not response. Then I received another order in the meantime so got ****** and was searching to a customer service phone number to call. No number easily found, and another way to cancel your subscription was buried in their support help. Will see how long it takes them to respond this way.

      Scentbird Inc.

      Date: 07/15/2024

      Hi *****! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. While we don't have a phone number dedicated to support at this time, well always be able to take care of stuff for you via messaging.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please reach out. Were here to help!

      Scentbird Inc.

      Date: 07/15/2024

      Hi *****! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. While we don't have a phone number dedicated to support at this time, well always be able to take care of stuff for you via messaging.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please reach out. Were here to help!

      Scentbird Inc.

      Date: 07/15/2024

      Hi *****! Sorry to hear you had trouble canceling your subscription. We never want it to be difficult for you.You can cancel anytime via our mobile app by clicking on the Account icon and then the Cancel Subscription link. Just follow the prompts.If you prefer, you can also email us at ********************************** or send us a direct message on our social media accounts with the email address listed under the Personal Information section of your Scentbird profile. While we don't have a phone number dedicated to support at this time, well always be able to take care of stuff for you via messaging.Reviewing your account, I see it was successfully canceled, so you won't be billed for any shipments further unless you choose to resubscribe.If you have any questions, please reach out. Were here to help!

    • Brian H

      Date: 06/16/2024

      Brian H

      Date: 06/16/2024

      Sending me junk scents I never asked for ,can't get off their mailing list.I never signed up for anything and they're sending junk to my house . Never even heard of this scam company.

      Scentbird Inc.

      Date: 06/20/2024

      Hi *****! We're so sorry you received an order you didn't make.After doing some digging on our end, it looks like there's an account associated with your email address on our system.No worries! Since you didn't create it yourself. We've canceled it, so you'll no longer be receiving items you didn't purchase.Someone has to open an account on our website and subscribe for their information to be in our database. We have no way of acquiring your personal data. We recommend changing your online passwords to keep your personal data secure.Again, we're so sorry this happened. Please let us know at ********************************** if you have any additional questions or concerns - it will be a pleasure to help.

    • Jolly L

      Date: 06/13/2024

      Jolly L

      Date: 06/13/2024

      I was excited to try out the Parfums De ***** line with scentbird and that was the only reason why I even subscribed because I didn't want to buy a fragrance I may or may not like. I put it into my queue but at the time I only had the one subscription. I updated my subscription to 3 per month and charged the additional pay of $10 each of those "select" fragrances. I paid for my next month just to see online that they were no longer in stock after paying for them a week and a half ago. I played email tag with customer service for a couple of weeks and decided to just cancel my subscription. I paid for products that should've been scent to me that I chose and not just get thrown extras to make up for that month. Especially since I did pay for it already so I'm not sure why they didn't put those items to the side or showed inventory online that those items were out for other people to not buy if they had none left. I ended up wasting time, money that I later got refunded, and just received disappointment. I will no longer subscribe to them nor would I ever recommend them to anyone else. WORD OF ADVICE: Just pay for the full bottle online/in store and return it through the actual brands website/store and don't waste your time with scentbird.

      Scentbird Inc.

      Date: 06/20/2024

      Hi Jolly! We're so sorry that you couldn't get the fragrance you were really aching to try out. We can totally understand why you'd feel disappointed. That's definitely not that experience we want for you.We always strive to keep our stock updated and satisfy our customers, but while it's rare, there are instances when things don't go as planned and an item temporarily goes out of stock. We're genuinely sorry. The Parfums de ***** fragrances are undoubtedly returning in no time.We appreciate your feedback and hope youll consider giving us another try in the future. ?? If you need anything else, just let us know!

    • Chris S

      Date: 05/26/2024

      Chris S

      Date: 05/26/2024

      They make it almost impossible to cancel your subscription. I had to go to Reddit and get a link from the thread just to cancel. they are also wildly over MSRP for full bottle cologne.

      Scentbird Inc.

      Date: 06/10/2024

      Hi *****! We apologize for the difficulty you experienced while trying to cancel your subscription. We strive to make the cancellation process straightforward.You can cancel your subscription anytime. Its simple to do via our mobile app: just click on the Account icon, select Cancel Subscription, and follow the prompts.Alternatively, you can email us at ********************************** or send us a direct message on our social media accounts with the email address from your Scentbird profile. Well handle the cancellation for you, no problem!If you have any questions, please don't hesitate to reach out. Were here to help.

    • Mason K

      Date: 05/17/2024

      Mason K

      Date: 05/17/2024

      **** refund my money from an order that never showed up. Sent another package out and is also lost. Its been 2 months. Horrible service. I have been stolen from

      Scentbird Inc.

      Date: 06/18/2024

      Hi *****! So sorry for the delay with your order. We totally understand why you'd be disappointed.It looks like your shipment was stuck in transit. It was since delivered to your address on 05/20/2024. Making sure your orders arrive safely and on time is something we take extremely seriously. This is why we arranged for a replacement to be sent out to you.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

    • Madison L

      Date: 05/12/2024

      Madison L

      Date: 05/12/2024

      This company makes it virtually impossible to cancel your subscription I have tried numerous times through their website emailed customer service and still have not been able to cancel my subscription.

      Scentbird Inc.

      Date: 06/10/2024

      Hi *******! We apologize that you had trouble cancelling your subscription. We never mean to make canceling tough. You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.Reviewing your account, I see that our agent was able to help you get your subscription canceled on 05/12/2024, so you won't be billed for any future shipments.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

    • Amanda H

      Date: 05/07/2024

      Amanda H

      Date: 05/07/2024

      I was really excited to place my first order after seeing my favorite influencer promote it. Seemed like a great deal so I signed up. I received a tracking number and got really excited. Once it said delivered, I checked my mailbox to see if it was there. It wasnt. I waited two days just in case it was delayed. It never showed up. I contacted DHL and **** and the tracking numbers were invalid so I could fill out a missing package. I contacted Scentbird for a replacement. They said they would send a replacement out and I would receive a tracking number shortly. That was five days ago. I canceled my subscription and I am very upset. I never received a product or a replacement.

      Scentbird Inc.

      Date: 06/10/2024

      Hi ******! So sorry to hear that you didn't get your shipment when the tracking indicated delivered! We realize how frustrating that can be, especially when it's something you're excited about! So we appreciate you for bringing this matter to our attention.After reviewing your account, I do see that we arranged for a free replacement to be sent out to you as promised and that replacement was indicated as delivered on 05/08/2024.Please don't hesitate to reach out to us at ********************************** if you have any questions, and we'd be happy to help.

    • Johannah M

      Date: 05/04/2024

      Johannah M

      Date: 05/04/2024

      I can't cancel online so I sent the support email and my card is still being charged with no way to cancel!!!!

      Scentbird Inc.

      Date: 06/10/2024

      Hi ********! I'm so sorry you had trouble cancelling your subscription. It's not the experience we'd like you to have. We want everyone to have the freedom to come and go as they please! You're able to cancel your subscription at any point in time. Canceling via our mobile app is also super easy, just click on the Account icon and then click on the Cancel Subscription link and follow the prompts there.You can also just reach out to us at ********************************** or as a direct message on our social media accounts, providing us with the email address listed under the Personal Information section of your Scentbird profile, and we'll do it for you here on our end any time.I can confirm your subscription has been successfully canceled.Please don't hesitate to reach out if you have any questions, and we'd be happy to help.

    • Azurdee J

      Date: 04/09/2024

      Azurdee J

      Date: 04/09/2024

      This company charged me twice after emailing them to cancel my subscription. There is no customer service phone number. I was charged 8$ and 16$ on the same day. Its only supposed to be $8. Ive emailed again to cancel.

      Scentbird Inc.

      Date: 06/10/2024

      Hi Azurdee! We apologize about the billing confusion! We're all about keeping things ******* clear.Kindly note that the cost of a 1-fragrance/month subscription plan, which you were on, is $16.95 USD. We offered a 50% discount for your first month only, which is why it was $8.47.The additional charge you incurred was for a premium fragrance you added to your queue for that specific month. Premium products cost an additional $5, $10, $15, or $20 which youll see reflected on the product page and in your queue. Your monthly subscription price will only increase for the month that youve selected a premium product in your queue. We always let you know when you're adding a premium item to your queue, so there's no confusion.We successfully canceled your subscription at your request, so you won't be billed for any future shipments, but hope you'll choose to give Scentbird another shot in the future.Please don't hesitate to reach out if you have any questions, and we're always available to help you!

    • Donna T

      Date: 03/27/2024

      Donna T

      Date: 03/27/2024

      They sent me an incomplete order then did not rectify the situation but instead tried to complain to me that my email was slowing down their response Still not resolved I just want what I paid for

      Scentbird Inc.

      Date: 06/10/2024

      Hi *****! We're so sorry about the fact that an item was missing from your order! We take rigorous steps to avoid this kind of oversight from happening. We appreciate you letting us know of the issue for giving us the opportunity to make things right for you. We were initially unable to find your Scentbird account with the email address you reached out from, but were quickly able to rectify the situation and send you your replacement.Please don't hesitate to reach out if you have any questions, and we're always available to help you.

    Scentbird Inc. is NOT a BBB Accredited Business.

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