Reviews

This profile includes reviews for Candid's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Candid

  44 West 28th Street Floor 14 New York, NY 10001

  
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  Candid

  500 Westover Dr PMB 18459 Sanford, NC 27330-8941

• 

  Candid Care Co. - Los Angeles - West Hollywood

  8405 W 3rd St Los Angeles, CA 90048-4111

Review Details

• Review fromGabriella N

  Date: 08/16/2022

  1 star

  Gabriella N

  Date: 08/16/2022

  I have started the treatment with Candid in November 2021; they shipped me 16 alligners for 8 months; when I had 4 alligners left, I contacted the customer service stating my concern that the right side of my mouth is not alligning properly; I was told to wait until the treatment is completed; I filed a complaint with pictures, and I was told that they will send me a new starter kit with impressions within 3-4 wks; make a lomg story short, my last dental scan was on July 8th when I finished my 16 alligner treatment, and today August 16th, I checked their site to see if my impression kit was mailed. Of course, it was not. The rep on the phone said that he will mail me a starter kit today; my feeling is no orthodontist is checking these dental scans; even though the scans showed the teeth on the right side of my mouth were not shifting properly, their report showed everything is going as planned; automatic replies; not personalized; I have been wearing the last aiiglner for 5 weeks now; it's stained and broken; horrible service; they do not deliver what they promise. I am afraid that after my next impressions, they will send me another set of alligners that will not resolve my issue or cause more problems with my teeth. I prepayed for my service. Should I see a local orthodontist? Yet, I paid them for this service. Please help me! Thank you, **********************************

  Candid

  Date: 09/15/2022

  Hi *********. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at ************ or via LiveChat from 9 AM to 7 PM EST. We also contact any customers with public complaints (whom we can identify) in order to address their concerns directly. If a complaint or concern is missed by our support team.

• Review fromMichelle T

  Date: 07/23/2022

  1 star

  Michelle T

  Date: 07/23/2022

  I started my treatment in 2020 and needed to request refinements, which I completed, and my teeth still weren't straight. So I requested a second refinement kit, and after the impressions were rejected, I reached out to Candid for help on May 11, 2022 and, little did I know, my account was set to expire the next day. Instead of telling me that, they let me continue to struggle to take my impressions and when I reached out next, they said I would have to pay $400 to continue with the process.After spending almost $2,000 and nearly 2 years of my life to fix my teeth, the audacity to charge me MORE money on top of that is unthinkable. Avoid, avoid, avoid this company at all costs.

  Candid

  Date: 08/04/2022

  Hi ********. Thank you for your feedback. Please know that Candid and its affiliated orthodontists aim to provide high quality services. However, because of privacy concerns, we can't comment about patient care on public channels. Our customer care team is available at ************ or via LiveChat from 9 AM to 7 PM EST.