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Business Profile

Perfume

Sabon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Sabon's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sabon has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sabon

      584 Broadway Rm 601 New York, NY 10012-5243

    • Sabon

      1450 Broadway New York, NY 10018-2201

    • Sabon

      1371 Avenue of the Americas New York, NY 10019-3811

    • Sabon

      56 58 W 42 St. New York, NY 10018

    • Sabon

      434 Avenue of the Americas New York, NY 10011-8411

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on July 10, 2024. Aroma Prestige 450ml Starlight Bouquet 23 was charged $22.75 + tax to the total order. When shipment was received, as per the enclosed receipt, item was BACKORDERED. I was charged for this item that was never received. Other companies do not charge for an item unless it is shipped. I should have not been charged for this item until it was back in stock and shipped to me. I have emailed Sabon multiple times and without response. I can't find a direct customer service phone number. I haven't received any response back. I am requesting the item be cancelled and receive a refund back to my Paypal account for the item.

      Customer Answer

      Date: 07/24/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************************



       

    • Initial Complaint

      Date:01/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: 2023/11/24.The amount of money you paid the business:$ 102.2.What the business committed to provide you: luxury self care set worth $120.What the nature of the dispute is: They did not sent the promised luxury self care set, though I have reported the issue and have been following the update. And now they refused reply to any email I sent about this issue. Whether or not the business has tried to resolve the problem: No, they refused to reply my return request.Account/order/tracking number If the issue involves advertising: *********.If the issue involves advertising, when and where the ad was seen or heard: Yes. The advertising was sent via email on 11/25/2023, pls check attachment

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made my first purchase of items from SABON and upon receiving the fragrances were just to strong for my daughter so I requested to return the items. The return was approved and a shipping label was provided. I shipped the items back and *** is showing that it was returned to them on 12/12/23. I have still not received my refund. I called customer service and I only get a vm and am unable to speak to an agent. When I emailed them on 12/22 I got one returned email that they would look into it but then never responded. I emailed them again on 12/29 & 12/31 and both emails have no response back. I tried calling them again today 1/5 only to get a VM again. I would like my refund back since I have returned the items.

    • Initial Complaint

      Date:12/20/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have order #********* with sabon on Sep 2nd. They finally shipped the order about ***** days later (2 packages). However, two of the items I ordered are missing(delicate jasmine **** milk and free labor day gift) and 2 of the items are wrong also broken/leaking(2 orange blossom **** scrub they sent ginger orange **** scrub). I tried to contact them writing about 3 emails, chat online and by phone. They said they will take a look via online/phone and then Im never contacted by them again dealing with the problem. I need a refund/replacement with the missing and wrong/broken items. The invoice is clearly indicating that two items are not shipped and the picture showing **** scrub are wrong and leaking.

    Sabon is NOT a BBB Accredited Business.

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