Reviews

This profile includes reviews for Fetch Pet Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fetch Pet Insurance

  101 Greenwich St New York, NY 10006

  
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  Fetch Pet Insurance

  PO Box 1489 Bolingbrook, IL 60440

Review Details

• Review fromSherry B

  Date: 06/19/2025

  1 star
  Fetch raised one cat's coverage from approximately $25 to $65! This cat was healthy and has been seen for regular wellness visits. The other cat developed a health issue and her insurance doubled. Seems like the company has one goal, take your money. I am better off setting up a savings account, not knowing if they will decide to raise the cost $40 again, double the other, how many times will that keep happening?

• Review fromMaria G

  Date: 06/13/2025

  1 star
  Very frustrated with fetch. I took my dog for her annual, the vet suggested med for allergy. The insurance counted the visit with an illness and now I am suppose to cover the ****** deductible. I sent the papers June 6th. Requesting other visits???? All I am asking to cover her annual exam. I am calling my vet on Monday and return the medicine. Nema is not ill. Very upset. Wanted to talk to a manager and I am going to have to wait until Monday. The raise from ***** to ***** without notice.

• Review fromAnthony C

  Date: 05/31/2025

  1 star
  Disgusted with this company. My dog passed suddenly and was charged the following month premium the day after he died. After canceling the insurance and spoke with the *** about getting that month's premium back, was told to submit proof from the vet about the date of passing and would be refunded. Email response was to submit EVERY SINGLE VETINARY APPOINTMENT paperwork for the life of the policy (11 and half years for the record) to get back a single month premium. Outside of creating a logistical nightmare that would prove nothing other than make people give up on the process. I have paid thousands of dollars over his life without a single claim. Not once and this despicable company wants to nickel and dime over a month's payment that was billed after he passed. Please avoid giving them money.

• Review fromPaul S

  Date: 05/30/2025

  1 star
  Horrible. Adopted dog at ************************** on ***********. Fetch representative was on site. Took out a policy but was never told about any administrative surcharges and was told there was a thirty day money back guarantee if you cancel the policy. Get credit card statement with an extra administrative charge so I called to cancel policy with in the 30 day period only to be told that ************** has a no refund policy. So the representative lied about the 30 day guarantee and kept quiet about any extra administrative fees. Shop around and get a policy somewhere else

• Review fromSteve M

  Date: 05/24/2025

  1 star

  Steve M

  Date: 05/24/2025

  Yes they do cover what they say in your policy but beware! God forbid you make a claim. We had both our dogs covered by these crooks for years until we had to make a claim and then the policy monthly payment jumped by over 50% for the one dog and was ridiculous for the other dog after a claim. Every year the claim would go up, but after a claim it was crazy. Our one dog started at $43 per month, then the next year went to $56, then to $74, then to $105, all with zero claims. Once we had a claim the next policy was going to be $163!!! Stay away!!!! The same thing happened with both dogs after a claim.

  Fetch Pet Insurance

  Date: 05/27/2025

  It seems you are attempting to contact a different company. We are Fetch, a mobile app that works by snapping a picture of your receipts, and we'll award you points for participating in products and offers. You can download our mobile app by visiting ************************ to start snapping and earning points!

• Review fromToni Ann L

  Date: 04/29/2025

  1 star
  FETCH is the worst and most unscrupulous pet insurance company out there. My premiums have gone up considerably in the last 3 years by hundreds of dollars but this year it went from $1816 to $2523! I've had the insurance for 5 years and never made a claim! My dog is 12 now so they are gouging! I renegotiated the premium down to something I could afford and on the policy application that I agreed to was a $400 deductable IT DOES NOT SAY PER INCIDENT OR INJURY, however, when they send the 34 page policy over they slip in that language in the contract!! Theier "Endorsement Page" which is buried in the contract not at the end which looks just like they included the policy application but they check a box that says per incident!! They are truly a horrible company!! Stay away!!!!

• Review fromJennifer C

  Date: 04/22/2025

  1 star
  Absolutely predatory and abhorrent business practices. They jacked up my rates by 102% and I had no claims last year. As pets age, their insurance becomes more important. Thats when Fetch tries to price you out. If your pet already has pre-existing conditions you cant even shop around for a cheaper policy because no one will cover them. They are unconscionable and a nightmare to deal with. They reel you in with low introductory rates and then move on with 100% increases until you can no longer afford it. Go with a company that actually cares about your pets

• Review fromLaura W

  Date: 04/01/2025

  1 star
  We have been utilizing Fetch Pet Insurance for the past 2 years for one dog and for the past 6 months for our new puppy. And I have previously sung their praises to anyone who needed recommendations. I now regret doing that and regret utilizing this company that was so nice about agreeing to work with rescue professionals. I understand and anticipate increases in premiums year to year as pets age and as we had to file claims for our one dog.But we just got his updated premium for this year (we have paid annually) and it jumped by $1600 dollars! It went from just under $600 to just under $2200. I never could have anticipated a jump that large nor do I think that is realistic for pet owners. When calling Fetch Pet Insurance about the change I am told he now falls in their older dog category (over 5-6 years of age) and it is due to his claim history. Keep in mind our premium only jumped by $100 last year despite the fact that his first year with Fetch had significantly more medical expenses than this last year. I am also told that even if his claim history moving forward goes down or becomes nothing for several years that will never again be taken into consideration and that it will only continue to rise from here.For those who have Pet Insurance and understand that pre-existing conditions are typically not accepted I am feeling extremely stuck and like I was taken advantage of as moving his policy to another company may now be impossible. The only option they offered was to significantly lower his coverages, but it would still be $1700 per year for him. Or they told me that many consider discontinuing coverage as dogs age. He is 6 years old. He is young! And just got a clean bill of health!When inquiring about how they calculate their increases I got the run around. In my opinion look at other insurance companies!!

• Review fromGianna G

  Date: 03/18/2025

  1 star
  I've had Fetch Pet Insurance for my four-year-old dog since he was a puppy. Over the years, I expected small premium increases, but they just raised it dramaticallyfrom $64 to $104with only one day's notice! When I called to ask why, the representative simply said it was due to his aging. He's still only four! Im extremely frustrated. I will definitely be looking elsewhere.

• Review fromPavel E

  Date: 03/02/2025

  1 star
  I am extremely disappointed with Fetch Pet Insurance. I filed a formal appeal over a week ago, yet I have received no response, no acknowledgment, and no effort to resolve the issue. I have emailed every available contact, including their claims department and customer support, and all of my messages are being ********** vet bill was $487.37, but Fetch reimbursed only $110.00. My policy states 80% coverage after a 20% copay, but instead of following this, Fetch applied arbitrary reimbursement caps far below the promised percentage. They completely excluded certain charges, even though they were routine and necessary veterinary care. Not a single dollar was applied toward my $400 deductible, making my coverage useless until I pay more out of pocket. It turns out Fetch has hidden reimbursement limits on wellness services. My pets exam was reimbursed at just $30, vaccinations at $10 each, and lab tests at a fraction of the actual costdespite the policy supposedly covering 80% after copay.Since submitting my appeal, I have received no communication. Fetch ignores every email, refuses to process appeals, and does not respond to formal complaints.Since they refuse to act in good faith, I will be filing complaints with the State Department of Insurance, NAIC, CFPB, and FTC.Fetch Pet Insurance gladly takes your premiums but does everything to avoid paying claims. If you want real coverage for your pet, look elsewhere.