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Business Profile

Printers

Same Day Rush Printing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Same Day Rush Printing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Same Day Rush Printing has 2 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Same Day Rush Printing on Sunday, April 28, with an advertised delivery date of Tuesday, April 30 by 6:00 PM. The website listed ***** Overnight as the delivery method, and at no point during checkout was I offered a guaranteed delivery upgrade option.After placing the order, the file remained in Under Review status for over 24 hours with no communication from the company. I attempted to contact them via live chat, email, phone calls (including voicemails to the management extension), and by submitting a support ticket (which failed to send). They only responded when trying to upsell me to a paid upgrade which I had never been offered during checkout.The order was marked In Production less than 3 hours before the promised delivery deadline, and that evening I received an email claiming the package was Out for Delivery via *****. In reality, no ***** shipment was generated, and the company instead attempted (or claimed to attempt) a late-night messenger delivery after midnight a method not disclosed in my order or on my invoice. Security footage and eyewitness confirmation prove that no delivery attempt *********** a result, my time-sensitive project was significantly delayed, and I was forced to re-order my materials from a separate vendor at the last minute. I have compiled full documentation including emails, screenshots, status updates, chat transcripts, and voicemail records, all of which show a clear pattern of misrepresentation and failure to communicate or deliver the promised service.I am seeking a full refund of the original payment ($263.96 via Zelle) and $600 in compensation for the time lost (estimated 20 hours) and the disruption to my professional project.

      Customer Answer

      Date: 05/26/2025

      Better Business Bureau:

      At this time, I have not been contacted by Same Day Rush Printing regarding complaint ID ********. I did get follow up emails (auto) from the company asking me to rate my experience and sales and such. I did not interact. I am considering suing them for blatant lies.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to order 2500 postcards from the website and paid the extra $303 for same day rush printing and delivery. I submitted proof of payment (wire transfer of $1,000+) and they denied sending my order until the wire posts on their side even though it has successfully sent from my end. I also tried sending funds via ***** but it didn't go through because the account they give doesn't exist. I tried paying other ways and those didn't work either until the wire transfer. The business is not upholding their end of our contract and will not be delivering my goods within the agreed-upon deadline that I paid the extra $303 for. Their website needs to be shut down.

    • Initial Complaint

      Date:01/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 9th, 2025 I ordered $1,422 worth of rush printing services and paid with a wire transfer (because they do not allow for credit cards), i should have recieved the print on Jan 10th, but was then notified that the print will arrive 4 days later, i was unable to get ahold of thier support to refund.

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company *********************************** charged us $2416.51 for a print job and kept delaying after promising a delivery date. We had to update an address and they charged us another amount of $241.7 for that. But, it was sent from both the company bank account and via my Cashapp as we didn't wanna delay the payment. They accepted both payments and never refunded that in the first case. So the total amount comes to $2889.91. Secondly, we cancelled the order as they delayed the delivery date despite paying the address change money on time. We wanted a refund for the cancellation and never got any update on it ever. It's a horrifying experience. We checked reviews online later and it is apparently a fraud firm. I am surprised their website is even operational.

    • Initial Complaint

      Date:05/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: May 20,2024 Product ************************** & ************* [8' high x10' width | Adjustable Telescopic Banner Flat Feet Stand]SKU : LBSR02QuantityPrice 1$1,222.20 Backdrop Banner Size : 8'x10' unassembledBackdrop Banner ******************* Vinyl 13 oz Matte [$$]Backdrop Mounting Method : Pole Pockets ************ StandardBackdrop Proof : No Proof, Only Free Online PreviewBackdrop Production Print Speed : Same Day Subtotal$1,222.20 Delivery$1,196.95 Tax$214.70 ****************** [?]$0.00 TOTAL$2,633.85 I tried all morning to get a hold of them as my status has been "in production" since yesterday. It was supposed to be produced the same day and shipped Next Day Air. None of these things happened and the company refuses to refund me. The person on the phone yelled at me and the person on the live chat refused to help.

      Customer Answer

      Date: 06/15/2024

      Better Business Bureau:

      At this time, I have not been contacted by Same Day Rush Printing regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/29: Original order of $392.51 was placed on 5/29 for same day, rush delivery with an expected delivery of 5/1.4/1: An email was sent from samedayrushprinting.com on 4/1 letting me know there was a hold on the order. In their system the hold had the following notes: "Your order is being placed on hold. We have made sever attempts to contact you, with no response. Unfortunately, there is no sized specified in your order." Unfortunately, this note is false. With the exception of the status change notification email, I did not receive any calls or emails regarding the hold or the order as a whole. To date, I have never received any outreach or response to any of my contact to the company.4/1: I attempted to call the company and was on hold for 30+ minutes on 2 separate occasions without reaching a representative. I did reach a representative on one try and explained the issue, she connected me to 'someone who could help' and the call immediately dropped. I replied to the email confirming the size of the decal.4/2: Since there was no response to the email or change in status, I called the customer support number. I was connected with someone who told me I needed to use the chat on the website to get refunded. I communicated with someone via chat, with no resolution (exchange attached). I was given the management email (also attached) and a phone number (called and left voicemail).4/5: Followed up to management email.4/12: Followed up to management email.As of today, 4/12 (10 business days after the order was placed, 9 business days since the hold was resolved, 8 business days since the refund was requested) I have neither received the items that were ordered or a refund, I have also not received any response or status update.I want a refund and advertising/claim that they offer same day shipping removed from site and marketing.

      Customer Answer

      Date: 05/10/2024

      Better Business Bureau:

      At this time, I have not been contacted by Same Day Rush Printing regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed on 12/12 for a total of $547.90. This included $123 in charges for same day delivery per attached invoice and documentation. Immediately after placing order i realized this was not a guarantee so paid an additional $204.67 for order to be delivered via courier same day. I was also asked to pay an additional $272.19 for printing costs. I should not have been communicated that package could be delivered same day if that was not the case. And I paid additional money that was ultimately not used for shipping (i have learned package was shipped overnight delivery but not for a.m. delivery).My order was not received on 12/12 despite paying $327.67 in delivery charges. Business is unresponsive to online requests. They are claiming that delivery was "estimated" even despite requesting and allowing me to pay additional money. Delivery was not made until 12/14 at 1:02 pm. I am requesting a refund of shipping costs (at a minimum). This is unethical to request additional money and then claim all delivery is "estimated" with no refund option. Business is refusing to provide any refund or respond to my online product issue inquiry.

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on their website for an order that I needed turned around quickly. The website looked legit, lots of reviews, BBBand security logos at the bottom, incredibly believable. I placed the order and I thought it was odd that they required transfer account payments or an exceptionally high credit card fee. As I needed the product quickly, I submitted payment through my bank via Zellefor $1000 (my bank only allows a daily *** of $1000). As soon as I submitted I had the feeling I was scammed. I called my bank (***** Fargo) immediately to report it. They filed the report but ultimately, didn't help me and only said that I was at fault. They did confirm that the transfer went through to the email account that was listed on the company payment instructions. I've tried emailing the company and talking to them through their chat only to receive dead ends, no help, loop backs to their dead end website, and they refuse to acknowledge receipt of payment. They of course won't refund me and are saying "all sales are final "and that they won't update my account or "fulfill the order" until payment is received in full which I told them I wouldn't send them anymore money until they acknowledge receipt of the initial payment. They won't connect me to accounting or any human to support and just refer back to the website which of course does not have any support. After I realized it was a scam, I checked the links on the site, many of them are dead. I did a broad search on the web and there are many people stating they were also scammed, never received product and experienced the same issues I have. The BBB link on the website links to an internal link. The actual BBB gives them a score of an F. Upon closer look, none of the products are real on the site, they are all computer generated. Same with their social media handles. I would love to receive my money back I do not want anyone else to fall victim to their scam. I of course feel like a fool for falling for it.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a Customized Photo 50x60 Plush Blanket for my sister who's leaving for college. I spent well over $100 to receive 2 day shipping. I was having ordering problems and reached out to a rep via chat and they were helpful.. I paid via Cash App... I reached out to ******* to inquire if they have received payment and they did not respond. I kept asking and when I noticed the difference in response time when I started to ask about my money, I KNEW AT THAT VERY MOMENT that I JUST WAS SCAMMED. That's when I decided to look up reviews on this company and saw several "scam" reviews. I knew I was screwed! I felt so stupid! IT was out of desperation that I didn't do my research, as I know that I should have............................ Just to know for sure, I reached out to ******* again stating that I'll like for them to help me with another order, they quickly responded "SURE"............................. SMH... STAY FAR AWAY AND WARN EVERYONE YOU KNOW!

    • Initial Complaint

      Date:08/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like the other complaints I was done wrong as well ordered july 29th 2023 and never received the product and yes they say file as friends and family but i still filed a dispute to see if I can get my money back. 24/7 chat doesnt answer and people who pick up on the cs line say use chat no refunds no product nothing i'll see what pp does but these folks needs to be stopped i'm calling my local news station

    Same Day Rush Printing is NOT a BBB Accredited Business.

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