Business Profile

Publishers Periodicals

Trusted Media Brands, Inc.

Headquarters

Complaints

This profile includes complaints for Trusted Media Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

152 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received several bills in the amount of $41.35 for a cookbook from Trusted media brands *** that I never ordered or received and do not want. The last billing is threatening to turn this over to a collection agency if I don't pay it. I did subscribe to the magazine, but nothing else. (Acct.# *********
Business Response
Date: 01/17/2024
******* ***** ******
** *** ****
******* ** *****

******* *** ****

****** ******** ****** ******* ***** ********
********** ******* ********
*****************************************************

*** ********* ****** ********

******* * *** ********

Dear Mid-****** Dispute Services,
I write in response to your letter dated January 17, **** regarding the complaint by ***********************. I would like to provide some information about the customers order and clear up any misunderstanding.

On August 23, 2023, we received an order for the Best Shared Recipes Book. The book was shipped on August 29, 2023.

We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book, and should disregard any further invoices that *** be in process for that book.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.

Please contact ** if we can be of further assistance.

***********************
Customer Service Center

*** ***********************
       **** *****************
       ************ ** *****

Customer Answer
Date: 01/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Received resolution letter from Trusted Media Brands and it is acceptable. Complaint number ********. Thank you for your help.

Sincerely,

***********************
Initial Complaint
Date:12/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tmbi book-services.com is sending me bills for a book that they sent me to preview. I dont remember receiving a preview book. Im not part of a subscription where I want any of their products. Theyre just sending me bills and collection notices for something I never ordered. They have no telephone number listed. Their customer support portal is defunct because there are required drop-down inputs that have no information populated and you cannot hit submit; the site seems to be built in an error state to make it impossible for users to contact My account number is ********* and *******************
Business Response
Date: 12/08/2023
******** ** ****

                                                        ******* ********* ********
                                                        ** *** ****
                                                         ******* ** *****

****** ******** ******
*****************************************
**** *****
********* ** *****

*** ********* ** ********

******* * ************

Dear ********** Dispute Services,

I write in response to your letter dated December 7, 2023 regarding the complaint by *********************************. I would like to provide some information about the customers order and clear up any misunderstanding.

On June 2, ********************************************************* the Whole House Storage and Organize Series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy and the option of canceling membership at any time. We shipped the book on June 24, 2022.
The next book in the series was shipped to the customer on December 22, 2022. The last book sent was shipped on June 27, 2023.

We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center

*** *********************************
       **** *************
        ********* ** *****
Customer Answer
Date: 12/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************************
Initial Complaint
Date:12/05/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like other people with complaint, I received in early 2023, an unsolicited book and bill from Trusted Media Brands under the guise of Readers Digest (to which I subscribe). I was not about to spent $ to send the package back, since I did not order it. The package said free gift inside, but the cover letter indicates otherwise - a bill for what is apparently a book in the unopened package. I did not order this book nor subscribe to any book delivery service. I do not intend to pay for this unsolicited book or send it back. I also want to be removed from the mailing list of Trusted Media Brands. I am coming directly to the BBB as I found through internet searches that this has happened to many others with no recourse and also has been the subject of previous BBB complaints. The cover letter gives every indication that this is a Readers Digest product, but the billing is from Trusted Media Brands, Inc. My understanding is that I have no obligation to do anything with an unsolicited mailing, but recently, got a debt collection letter trying to collect the $33.89. Please help me get Trusted Media to cancel this bill and debt collection. No more Readers Digest magazine for me. Thank you for your assistance.
Business Response
Date: 12/05/2023
******** ** ****

                                                            ***
                                                  ***********************************
                                                  **** *****
                                                   ********* ** *****

*** ********* ** ********

Account # *** *********

Dear Mid-****** Dispute Services,
I write in response to your letter dated December 5, 2023 regarding the complaint by *****************************************. I would like to provide some information about the customers order and clear up any misunderstanding.

On March 17, 2023, we received an order from the customer for a book in the Select Editions book series (copies of the order and are attached. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 6-8 weeks with no obligation to buy and the option of canceling membership at any time.We shipped the book on March 17, 2023.
The next book in the series was shipped to the customer on May 3, 2023 along with an invoice.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the books and should disregard any further invoices that *** be in process for that book.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center

*** ******************
       *****************************************************
      ************ ** *****
Customer Answer
Date: 12/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************************
Initial Complaint
Date:11/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Readers Digest took money out of my checking account twice. This was unauthorized. 09/24/2023 $10.80 and 11/12/2023 $35.61. I have been unable to contact them after several attempts. I went to Heritage ****************** and they said I would have to get the refund from RDA and they cannot help me. I have tried calling ************, email and online chat. If possible I would like to know who got into my checking account. I am 72 years old and I did not order anything.
Business Response
Date: 11/21/2023
******** *** **** ******** ****** ******** *******                                                       ** *** ****                                                       ******* ** *****

****** ******** ****** ******* ************ ********
****************************************************************

*** ********* ** *********

******* ** *********

Dear Mid-****** Dispute Services:

I write in response to your letter regarding the complaint for *************************. I would like to provide some information about the customers order and clear up any misunderstanding.
On September 21, 2023, we received an order for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to preview other books in the series for a 30-day period with no obligation to buy and the option of canceling membership at any time. We shipped the book on September 21, 223
On November 11, 2023, the next book in the series was shipped.
We have discontinued the customers enrollment in the series and we have processed refunds for $35.61 and $10.80. The customer may keep the books she received.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center

*** *************************
       *** *******************
       ************ *****

Customer Answer
Date: 11/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The money did not go back into the account. Due to my bank account being hacked I had the account closed. If they can mail a check for the amount, I will accept that and close my complaint. Also, even though it was not me who ordered any books the one time I received something it was immediately returned to the post office and sent back unopened. Thank You

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business Response
Date: 11/22/2023
******** *** ****

******** ****** ******** *******
                                                      ** *** ****
                                                      ******* ** *****

****** ******** ****** ******* ************ ********
****************************************************************

RE: Complaint ID #********

Account #: *********

Dear **************** Dispute Services:
I write in response to your letter regarding the complaint for *************************. I would like to provide some additional information about the customers order and clear up any misunderstanding.

Our ********************* has confirmed the refunds were both accepted back to **** today.

****************** can refer to Merchant #*********** when contacting her bank or credit card company.

Please contact ** if we can be of further assistance.

***********************
Customer Service Center

*** *************************
       *** *******************
      ********** ** *****
Initial Complaint
Date:10/20/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an unsolicited book and bill from Trusted Media Brands **** under the guise of Readers Digest (to which I subscribe). Package, which remains unopened, indicated free gift enclosed. Cover letter indicates otherwise - a bill for what is apparently a book in the unopened package. I did not order this book nor subscribe to any book delivery service. I do not intend to pay for this unsolicited book but will return it to sender if postage is provided. I also want to be removed from the mailing list of Trusted Media Brands **** I am coming directly to the BBB as I found through internet search that this has happened to many others with no recourse and also has been the subject of previous BBB complaints. The cover letter gives every indication that this is a Readers Digest product but the billing is from Trusted Media Brands, Inc. in ****** **. Thank you for your assistance.
Business Response
Date: 10/25/2023
RE: ID ********
I write in response to your letter dated October 20, 2023, to provide some information about the customers order and clear up any misunderstanding regarding the complaint by the customer. I would like to provide some information about the customers order and clear up any misunderstanding.
On October 3, 2023, we received an order from the customer for a book in the Fiction Favorites-Select Editions book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series approximately every 6-8 weeks with no obligation to buy and the option of canceling membership at any time. We shipped the book on October 13, 2023.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.
We have also removed the customer from our promotional lists for new products. If the customer has received promotions by mail, it could take up to two months for these promotions to stop, since promotions are preprinted in advance. The customer should disregard any such promotions.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.

*****************************
Customer Service Center
Customer Answer
Date: 10/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:10/10/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My magazine subscription was canceled in 2019 and I just found out that I was charged a yearly fee of approximately $25-35 through 2023. I'm currently waiting on bank statement for the exact amount.
Business Response
Date: 11/14/2023
******** *** ****

                                                           ******* ******
                                                           ** *** ****
                                                           ******* ** *****

Better Business Bureau Serving Metropolitan ********
****************************************************************

We received your inquiry regarding a subscription for ***** ****** ********* ID# ********, for Large Print Reader's Digest.

We have located an account for this customer with the email address provided, ************************* The name and address is listed as:

***** * ******
***** ********
********* **** ** *****

The gift subscription this customer ordered for ************************* included continuous service. The gift subscription renewals were processed on September 27, 2021, September 26, 2022, and October 2, 2023.

The gift subscription renewal that was processed on October 2, 2023, was cancelled on November 2, 2023, and a credit was processed to ***** ***** by her bank or credit card company.

We have removed this customers name from our auto renewal list and promotional lists.

We hope this helps clear up any misunderstanding. We apologize for any disappointment the customer may have encountered with our company.

Please contact ** if we can be of further assistance.

***********************
Customer Service Center

Cc ***** *****
      **** ***************
      *********** ** *****
Customer Answer
Date: 11/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
For some reason there is a 2nd complaint ID# for this complaint at #**********. Bank documents were uploaded to this complaint for payments taken from my account for a magazine subscription that WAS canceled in 2019. I spoke to a representative at Readers Digest a few months ago and was told that it was indeed cancelled in 2019 but a refund could not be issued because they had no record of the payments. So, as noted above, I send bank records for proof of payments made.
My bank credited my account for the 2023 payment of $30.96. I am still owed payments for 2020 and 2021. $30.96 and $24.98. Total due is $55.94.
In order for the BBB to appropriately process your response, youMusT answer the question above.

Sincerely,

***** *****

Business Response
Date: 11/16/2023
******** *** ****

                                                           ******* ******
                                                           ** *** ****
                                                           ******* ** *****

Better Business Bureau Serving Metropolitan ********
****************************************************************

We received your inquiry regarding a subscription for ***** ****** ********* ID# ********, for Large Print Reader's Digest.

We have processed a refund check for $55.94. ************** should allow up to three weeks for delivery.

We hope this helps clear up any misunderstanding. We apologize for any disappointment the customer may have encountered with our company.

Please contact ** if we can be of further assistance.

***********************
Customer Service Center

Cc ***** *****
      **** ***************
      **********, ** *****
Customer Answer
Date: 11/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, as long as I receive my refund in a timely manner. I am still upset that I was taken advantage of and would hope that his does not happen to anyone else.

Sincerely,

***** *****
Initial Complaint
Date:10/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/1/22 I subscribed to ******************* No more said magazine in 2023. Instead, I was sent Blooms and Blossoms to which I did not subscribe. I have received several statements for ****** and Blossoms to which I did not respond. I am not being threatened that Trusted Media Brands will turn this over to a collection agency. I did not subscribe to Blooms and Blossoms and do not owe this company.
Business Response
Date: 10/02/2023
******* ** ****

****** ** ****** ******** ****** *********** ************** ******
*********************
***** *************************************

*** *********

I write in response to your letter dated October 2, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.

This customer had a subscription to Reminisce Extra which ceased publication, with the last issue printed being the December 2022/January 2023 issue. At the time we ceased printing Reminisce Extra, this customer had 13 issues remaining on his subscription with a value of $18.56. Prior to the ceasing of Reminisce Extra, we notified the customer that the magazine was ceasing publication and that in its place we would provide issues of Birds and *************** for the remainder of the subscription term. We have since cancelled his subscription to Birds and Blooms and processed a $18.56 refund for the transferred issues of Reminisce Extra.

The customer will need to allow ***** business days to receive the refund check.
The customers account was not sent to collection or reported to any credit reporting agency. The customers credit rating will not be affected.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer **************
Customer Answer
Date: 10/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:07/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2 year subscription to Reminiscence in the past. As of December 2022, they have discontinued that magazine and the parent company sent me a letter stating they would give me a 1 yr subscription to Reader&#**;s ******************. I did respond asking to pay the difference of another magazine. However nothing was replied back to me. As the months grew further along, I mailed them two more letters asking about my subscription that I hadn&#**;t received any magazine as of them. Of course I still haven&#**;t received anything from them.The address is: Reader&#**;s ******************* **** *** ***** ******* ************* Thank you for taking the time to read and look in to this matter.
Business Response
Date: 07/12/2023
**** *** ****

****** ******** ****** *********** ************** ******
****************************************************************************

*** ** ********

Account #: *************

I write in response to your letter dated July 12, 2023, regarding the complaint from a customer. I would like to provide some information about the customers order and clear up any misunderstanding.

Please be advised that the customers subscription to Readers Digest was cancelled and a refund of $8.57 was issued on December 20, 2022. The customer *** disregard any notices for this subscription that *** be in process.

*****************************
Customer **************
Initial Complaint
Date:07/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received two books from Reader's Digest, each one had on the cover "open immediately-free book." Later I was billed for the books. I paid the bill of $33.25 on January 14th and requested no further books be sent. Today I received another book with a billing that makes no sense for $25.48. On the website, I'm being charged $37.69. Do not send me anymore books of any kind, and refund me the money I paid you for your false claims.
Business Response
Date: 07/05/2023
**** ** ****

****** ** ****** ******** ****** *********** ************** ******
**********************************
***** ***
********** ** *****

RE: #********
I write in response to your letter dated July 5, 2023, regarding the complaint by this customer. I would like to provide some information about the customers order and clear up any misunderstanding.
On February 8, 2022, we received an order from the customer for a book in the Best of ********************** book series. As stated in the offer, when ordering this book,the customer would automatically be enrolled to preview other books in the series for a 30-day period with no obligation to buy and the option of canceling membership at any time. We shipped the book on February 24, 2022.
On September 21, 2022, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on November 29, 2022,along with an invoice.
On May 3,2023, we mailed an advance notice advising the customer of the next book in the series to be sent. That book was shipped on June 28, 2023, along with an invoice.
We have discontinued the customers enrollment in the series and cancelled any unpaid invoices for this series. The customer *** keep the book and should disregard any further invoices that *** be in process for that book.

I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer *** have encountered with our company.

Please contact us if we can be of further assistance.

***********************
Customer Service Center
Initial Complaint
Date:06/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used ****************** and order a blueprint for a work bench. My card was then used to withdraw thousands of dollars into a PayPal account. When I called Trusted Media Brands, the customer service rep was very rude and unapologetic. When I asked to speak to a supervisor (I was relatively calm, though angry) they proceeded to put me on hold, and I remain on hold now 2.5 hours later. Somehow my card information was stolen from this company, and not a single person will speak with me regarding it. I would like someone to discuss this with me.
Business Response
Date: 07/13/2023
We had nothing to do with the Paypal withdrawal regarding your customer service experience. We do not offer Paypal as a checkout option on ******** at this time.
Sincerely,
***************************
Customer Service Center

Customer Answer
Date: 07/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I believe you are misunderstanding my complaint I paid for a product with a debit card (brand new and unused) buying a blueprint from your Family Handyman website my card number was then used a day later to transfer money to a PayPal account meaning my cc number was compromised in your hands as a company the card was NOT used at any other location as it had been received that morning sealed and unused.

I have called and asked to be contacted by someone multiple times but am told corporate doesnt take calls

The information above is not a sufficient answer to the complaint filed

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business Response
Date: 07/17/2023
*******,

Thank you for letting us know about the miscommunication! We are so sorry youre experiencing this and want to make sure were doing everything we can to find answers for you.

I reached out to our e-Commerce team to check our cyber security and to see if there was any fraud detected in our system over the past few weeks. *** even made sure the team went down to the code level to see if anything looked out of place. If theres something inappropriate happening in our system, we want to know about it, and resolve it immediately!

However, upon doing all these safety checks, nothing untoward was discovered. Your order was reviewed extensively, and our defenses were not breached in any way. We cannot apologize enough for the frustration you must be feeling right now, and we want to help as much as possible.Unfortunately, theres nothing we can do on our end. Your best course of action is to cancel your debit card and report the fraud to your bank. Theyll be able to cancel any fraudulent charges and help prevent any further loss.

Again, we are so sorry about your experience. We wish you the best of luck and hope your bank can locate the true perpetrator.
Sincerely,

Customer Service Center
***************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Trusted Media Brands, Inc. is BBB Accredited.